Service Representative Customer
Resume:
Stephanie M. Torres
**** * ******** ** ************ PA 19120
***********@*****.***
Objectives
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and bilingual individual needs. 01/2022-PRESENT
CUSTOMER SATISFACTION AUTOZONE
Philadelphia, PA
● Work with team members to promote productivity, accuracy and commitment to friendly service.
● Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and providing necessary parts needed for vehicles.
● Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
● Made customers aware of current and new programs and services.
● Performed duties and provided service in accordance with established operating procedures and company policies.
● Prepared and worked with the commercial department to get orders ready for delivery and delivered to businesses. 02/2020-07/2020
DELIVERY ASSOCIATE AMAZON
Langhorne, PA
● Completed on-time deliveries by following best and most efficient routes.
● Delivered packages to customer doorsteps and business offices.
● Loaded truck and properly secured items to prevent damage for deliveries.
● Communicated customer complaints, requests and feedback to company management for resolution.
● Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
● Operated vehicle safely in highly congested areas with no traffic violations.
● Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
● Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
● Documented mileage, deliveries, pickups, customer issues and damages.
● Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
● Loaded and unloaded various delivery vehicles with correct order and balancing.
● Refilled truck after completing deliveries to return in ready-to-use condition. 12/2018-07/2019 Hospital Operator
Jefferson Hospital Northeast
Philadelphia, PA
● Communicated with doctors, patients and nurses for in-house information
● Answered multiline telephone and assisted callers
● Performed emergency procedures and assured correct team responded and attended
● Logged correct medical information daily
● Assisted with distributing 1182 (death certificates) to funeral homes, medical examiners 05/2017 to 03/2018 Mass Transit Specialist
Logisticare/ Bettinger Co.
Philadelphia, PA
● Verified medical appointments to provide transportation
● Answered phones and assisted members with any question or concerns pertaining to medical transportation
● Assisted Spanish speaking members
● Distribution center specialist
● Assisted with end of the day process (packing and stuffing bus passes for outgoing mail) 01/2014 to 07/2018 Medical Receptionist
Nueva Vida/APM Mental Health
Philadelphia, PA
● Assist Spanish speaking clients with interpretation
● Assisted psychiatrist side by side in medication management and evaluation appointments
● Ran eligibility reports before every patient’s appointment and for intake process
● Answered multi line telephone
● Faxing, copying and preparation of patients charts
● Communicated between multi therapist to ensure patient satisfaction
● Worked Saturday schedule
● Helped in preparing for state visits
Academic Education
08/2007
Fairhill Community High School Philadelphia, PA
2
3
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