Customer Service Representative
Resume:
Amanda Marshall
********************@*****.***
EDUCATION
Lenoir-Rhyne University
Hickory, NC
May 2017
Bachelor of Arts - History
Overall GPA: 3.65
EXPERIENCE
Sarstedt - Customer Service Representative/AR/E-Commerce Nov 2019 - Present
Provide assistance to customers for product ordering and solutions in a medical manufacturing setting
Assisted customers with order processing via phone, email and web
Resolved customer complaints regarding orders, invoicing, and payment
Assisted customers with product information and qeneral pricing inquiries
Experience with AS400, BPCS, IMS, Paytrace, and EDI systems
Assisted with credit card processing, refunds, returns, collections and provided weekly revenue reports for accounts receivable
Maintained, filed, and organized invoices and other documentation for customer accounts
Responsible for troubleshooting applications via web portal
Assisted web portal ordering, online account maintenance, promotions and development of an e-commerce platform
Fiserv – Customer Service Representative Mar 2018 – Nov 2019
Provide assistance to customers for payment needs and solutions
·Assisted customers with swift and easy execution of payment processing via credit card and ACH
·Conducted payment research and offered customer solutions to sound issues
·Met target goals upon department demands
·Providing quality customer service experience
Cloninger Ford – File Clerk Nov 2014 – Mar 2018
Provide filing and organizational services to assist in the smooth running of Cloninger Ford’s sales
·Filed and organized invoices
·Maintained accurate inventory records
·Experience in shipping and receiving
Convergys – Customer Service/Sales Representative Sept 2017- Dec 2017
Provide quality customer service and sales in an inbound call center environment
·Provided quality service to customers to meet expectations and find sound resolutions
·Met sales demands and expectations
·Experience in resolving billing, payment, and service issues
·Offer customers services as per company guidelines
·Experience in completing sales orders
The Salvation Army Boys & Girls Club – Assistant Program Specialist May 2017 – Sept 2017
Provide organizational services, leadership, recreational, and program planning for children of the Boys and Girls Club
·Planned and organized program activities
·Performed receptionist duties
·Filed, organized, and received club applications, payment receipts, and reports
·Collected Payments
·Performed cleaning tasks for club
Transportation Insight – Mailroom Clerk July 2016 – Mar 2017
Provide filing, organization, and sorting of mail to assist in the processing of invoices for Transportation Insight
·Opened, stamped, and sorted mail
·Filed and organized invoices
·Experience with Invoice Scanning
·Experience with FedEx and USPS shipping
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office, AS400, EDI, 45 wpm
Languages: Fluent in English
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