Support Specialist Application

PHANINDRA KONDA

Phone: +467********/+601*********

Email: *********.*****@*****.***

Professional Summary:-

• I have been accomplished IT Professional career with 8 years of experience in WebMethods,WebLogic & Production/Application Support.

• I’ve SWEDEN Resident & Work Permit and I'm currently looking for opportunities in Europe.

• Experienced in Integration & infrastructure support and maintenance using WebMethods products/components.

• Sound knowledge in various aspects of the administration & technical support of Integrations, Management of WebMethods Integration Components and analysis related to integration & infrastructure.

• Have Ability to communicate effectively with multi-functional teams, programmers and technical staff at all levels.

• Have Ability to learn new technology and new domains.

• Exposure on Waterfall and Agile models.

• Created the process documents related to the applications supported.

Technical Expertise:-

• Worked on WebMethods Upgrade from 7.1 to 9.7 and 8x to 9.10 & 9.7 to 10.5 versions.

• Knowledge on WebLogic setup & deployments.

• Worked on 10.7 CCE Template installations.

• Created Auto Deployment Script which replaces Deployer build migrations.

• Worked on entire WebMethods environments setup from scratch including Server & Fix installations.

• Excellent analytical, troubleshooting and interpersonal skills with immense capability to grasp new concepts and apply them.

• Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.

• Created few automations as part of monitoring to reduce the manual efforts.

• Knowledge on Certificates Installation.

• Worked closely with SAG on ample number of cases to get the resolution.

• Knowledge on Linux Commands & Shell Scripting.

Skills

Primary Skill category SoftwareAG webMethods

Project Acquired skills WebMethods- 7x, 8x,9.7, 9.9 & 9.10 & 10.5 versions, Centrasite, MWS, TN, BPM, Broker, UM, JMS, Terracotta, Optimize, SQL, WebLogic

Operating Systems UNIX, Linux

Tools & Utilities Service now & Remedy ticketing tools, MongoDB, Splunk, UCD, SOAP UI, Postman, SQL Developer

Domain Knowledge Logistics

Career Snapshot

Organization Designation Duration

Tech Mahindra Software Engineer 08/05/2014 – 09/09/2016 Cognizant Programmer Analyst 19/09/2016 – 31/10/2017 Infosys Senior Associate Consultant 20/11/2017 – 20/04/2018 Encora Senior Software Engineer 14/05/2018 – 14/11/2019 DHL Application Support Specialist 15/11/2019 – 28/02/2021 DHL Senior Application Support Specialist 28/02/2021– Till Date Project Details

Project #1 Profile

Client DHL

Role DCVS/BPMS Application Support - Onshore Team Member Organization DHL, Malaysia

Roles & Responsibilities:-

• Working as an Application Support Engineer for DHL internal applications DCVS & BPMS.

• Onboarding new applications & provided support during testing & Go Live and resolving all issues encountered before & after go live.

• Worked on WM 9.7 & also upgrading from 9.7 to 10.5 & solving any issues encountered during the application support.

• Worked on DR setup of entire WebMethods & WebLogic environment.

• Done POC on 9.7 & 10.7 CCE.

• Created scripts for WebMethods deployment & configured in UCD.

• Migrating code using UCD & WM Deployer as well.

• Worked on WebLogic server setup, WebLogic deployments and support.

• Working on Splunk for logs monitoring.

Project #2 Profile

Client AVON

Role WebMethods Admin Support - Offshore Team Member Organization Infosys, Hyderabad

Roles & Responsibilities:-

• Worked as a WebMethods 9.9 Admin.

• Worked on E1 Adapter related issues & resolved them.

• Migrating code from one environment to the other.

• Resolving the tickets assigned to WebMethods Admin team within the SLA. Project #3 Profile

Client Ingersoll Rand

Role webMethods upgrade - Offshore Team Member

Organization Cognizant, Hyderabad

Roles & Responsibilities:-

• Worked on WebMethods Upgrade from 8x to 9.10.

• Worked on Server & fix installations in 9.10 version.

• Worked with SAG on few issues that we’ve encountered during upgrade.

• Migrating integrations from 8x to 9.10 version.

• Configuring and setting up the 9.10 environment.

• Analyzing and resolving the issues while upgrading to 9.10. Project #4 Profile

Client GE Power & Water

Role WebMethods Admin Support - Offshore Team Member Organization Tech Mahindra, Vizag

Roles & Responsibilities:-

• Worked as a WebMethods 7x, 8x, 9.7 and Centrasite Admin.

• Handling both infrastructure (Unix/DB patching) & application outages

• Deploying the Virtualized web service to Centrasite.

• Migrating code from one environment to the other.

• Configuring certificates in trust store.

• Analyzing and resolving the live production issues.

• Monitor the integrations using my webMethods server.

• Monitoring the complete environment and resolve the issues if any.

• Resolving the tickets assigned to webMethods OPS team within the SLA.

• Preparing the RCA document for P-1 tickets and critical issues. Academic Details

Education University/Board Year Percentage

B.Tech - EEE JNTU K University 2013 68.3%

Intermediate Vidyanidhi Junior College 2009 91.6%

SSC Sri Sarada Convent 2007 74.5%

Appreciations

• Received ample number of appreciations from the clients for outstanding contribution to the projects from Tech Mahindra, Cognizant & DHL.

• Got Special Achievement Appreciation from DHL in 2020. Hobbies and Interests

• Exploring New Places.

• Volunteer Work.

Personal Details

Present Address : Cyber square, Apex Towers, A13-03, Cyberjaya, Malaysia Date of Birth :6th August 1992

Gender : Male

Nationality : Indian

Passport Number: M5157627

Marital Status : Single

Languages Known: English, Telugu and Hindi

(Phanindra Konda)

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