Personnel Assistant Switchboard Operator

Denise Davidson

** ***** **.

Homosassa, FL *****

Cell Phone 402- 469-1370

Email **********@*****.***

Objective : Leadership position in a service industry Summary :

BS in Education. I have some masters level education in Human Resources. I have 31 years in an industry that is service oriented focusing on working with people with significant trauma, mental health issues, where motivational interviewing and conflict resolution skills are essential. Strengths include:

Leadership

● Strong personal and leadership skills

● Well-developed and demonstrated skills in decision making, time/people management, and verbal/written communication skills.

● Excellent personal motivation with a proven ability to work independently as well as build and work collaboratively in a strong team concept.

● Role modeling open communication, systems thinking, and a pro-active approach to problem solving.

● Exceptional skills in recruiting, training, mentoring, regular recognition and retaining, top- quality volunteers and staff. Completing performance reviews, discipline action and termination when necessary.

● Proven ability to creating, incorporating and role model company mission and Vision, and values into work team environment through dialogical communication.

● Strong employee and Public engagement that establishes relationships with Community members, employees and stakeholders allowing open and regular communication.

● Strongly believe in Servant leadership and ensuring employees and stakeholders have a voice in decisions about operations.

● Active in transformational leadership and prison reform that fosters a safe, collaborative and progressive environment.

● Utilizing evidence-based research and practices, as well as essential data collection, in making critical decisions.

Communication

● Ability to manage project by providing effective and regular communication, assigning tasks, research and utilize resources, evaluate and address road blocks, and stay on task through regular follow up.

● Very comfortable and confident presenting to small and large audiences.

● Strong skills in progressive approaches to program development within the correctional environment.

● Use assertive communication to negotiate issues, mediate conflicts and affect compromise and positive outcomes.

● Employ perceptiveness, sincerity, and respect for differences to build rapport and trust with diverse groups.

● Communicate effectively at multiple levels using appropriate language and interpersonal styles.

● Genuinely care for others by providing means of support for employees and actively volunteering in the community.

● Able to write comprehensive and effective reports and business communications. Organization and Planning

● Identify and assess needs, develop plans to include outcome measures, prioritize actions steps, implementation of plans and evaluate outcomes data.

● Ability to manage project by providing effective and regular communication, assigning tasks, research and utilize resources, evaluate and address road blocks, and stay on task through regular follow up.

● Establish Achievable Team goals that align with company/agency mission and vision. Regularly meeting to assess progress on achieving goals using progress charts/boards

(electronic or otherwise) to look at patterns and progress to determine if adjustments need to be made.

● Efficiently managing time as evidenced in my work history as a Correctional Executive.

● Effectively managed and assisted maintenance teams for more than 20 years for entire facility covering over 20 acres to include grounds keeping, custodial and skilled trades duties to include educational programs for population and maintaining a high level of safety, sanitation and facility appearance.

● Skilled in development of strategic plans that will identify and assess needs, develop plans to include outcome measures, prioritize actions steps, implementation of plans and evaluate outcomes data.

Work History

July 27, 2020 to Present: Assistant Warden, Citrus County Detention Facility- CoreCivic

● Providing leadership and guidance to areas responsible in evaluating processes and procedures to ensure effectiveness and efficiency through teamwork and data collection and analysis.

● Developing and providing gender responsive care and programming to support care and improve culture. Developing and implementing evidence based, programming and progressive approaches to prison reform to support culture change and a safe environment.

● Public relations for the Agency and facility developing relationships with Community volunteers to assist inmate population in efforts for successful reentry.

● Determine employee personnel actions and hiring practices. Complete performance evaluations counseling for employees under supervision.

● Regularly touring of facility to communicate openly with inmates and staff answering questions, providing guidance and leadership.

● Ensure risk and needs assessments are completed and utilized to determine programming needs and address risk factors for re offending.

● Make decisions on inmate classification for promotion or demotion in custody.

● Provide leadership, coaching, role modeling, mentoring and guidance in daily operations for each individual and area.

● Building relationships with Community members, volunteers, fellow Corrections professionals, media outlets and general public to educate and encourage involvement in transformation in our environment, influencing the men and women we serve and changing culture and perceptions of those incarcerated.

August 12, 2019 to July 27, 2020: Assistant Warden of Treatment, Trousdale Turner Correctional Facility- CoreCivic

● Providing leadership and guidance to areas responsible in evaluating processes and procedures to ensure effectiveness and efficiency through teamwork and data collection and analysis.

● Developing and providing gender responsive care and programming to support care and improve culture. Developing and implementing evidence based, programming and progressive approaches to prison reform to support culture change and a safe environment.

● Public relations for the Agency and facility developing relationships with Community volunteers to assist inmate population in efforts for successful reentry.

● Determine employee personnel actions and hiring practices. Complete performance evaluations counseling for employees under supervision.

● Regularly touring of facility to communicate openly with inmates and staff answering questions, providing guidance and leadership.

● Ensure risk and needs assessments are completed and utilized to determine programming needs and address risk factors for re offending.

● Make decisions on inmate classification for promotion or demotion in custody.

● Provide leadership, coaching, role modeling, mentoring and guidance in daily operations for each individual and area.

● Building relationships with Community members, volunteers, fellow Corrections professionals, media outlets and general public to educate and encourage involvement in transformation in our environment, influencing the men and women we serve and changing culture and perceptions of those incarcerated.

May 6, 2013 to February 4, 2019 : Warden, Nebraska Correctional Center for Women

● Accountable for developing and managing a multi million dollar facility budget, employees, inmates, public safety, safety and security of the facility. Executing of service contracts and construction projects.

● Developing and providing gender responsive care and programming to support care and improve culture. Developing and implementing evidence based, programming and progressive approaches to prison reform to support culture change and a safe environment.

● Public relations for the Agency and facility developing relationships with Community volunteers to assist inmate population in efforts for successful reentry.

● Determine employee personnel actions and hiring practices. Complete performance evaluations counseling for employees under supervision.

● Led the successful movement of inmates through the Corrections programs and job training, enhancing inmate skills for reentry.

● Regularly touring of facility to communicate openly with inmates and staff answering questions, providing guidance and leadership.

● Continually reviewing and revising policies, procedures and practices to improve facility operations, successful transition of inmates to society and staff productivity.

● Prepare written correspondence to Inmate interview requests grievance responses, for the Deputy Director and Director requests for information from Central Office and other outside Agencies.

● Ensure risk and needs assessments are completed and utilized to determine programming needs and address risk factors for re offending.

● Make decisions on inmate classification for promotion or demotion in custody.

● Provide leadership, coaching, role modeling, mentoring and guidance in daily operations for each individual and area.

● Building relationships with Community members, volunteers, fellow Corrections professionals, media outlets and general public to educate and encourage involvement in transformation in our environment, influencing the men and women we serve and changing culture and perceptions of those incarcerated.

● Ensure compliance is maintained in housing and management of Youthful Offenders for standard governance of Prison Rape Elimination Act and American Correctional Association.

● Developed and presented for various Community groups utilizing various forms of technology.

August 28, 2012 to May 6, 2013 – Warden, Community Corrections Center – Lincoln

● Developed and Managed overall multi million dollar facility budget, employees, inmates, public safety, safety and security of the facility.

● Public relations for the Agency and facility developing relationships with Community volunteers to assist inmate population (Male and Female) in efforts for successful reentry.

● Attended meetings as required within the Agency and with Community Leaders and Volunteers.

● Oversaw the successful movement of inmates through the Community Corrections program, enhancing inmate skills for reentry.

● Regular touring of facility to communicate openly with inmates and staff answering questions, providing guidance and leadership.

● Continually reviewing and revising policies, procedures and practices to determine how to improve facility operations, successful transition of inmates to society, and staff productivity.

● Prepared written correspondence to Inmate interview requests, for the Deputy Directors and Director, grievance responses, requests for information from Central Office and other outside Agencies.

● Made decisions on inmate classification for promotion or demotion in custody.

● Administer employee personnel actions and hiring practices.

● Provide leadership, coaching, role modeling, mentoring and guidance in daily operations for each individual and area. Complete performance evaluations counseling for employees under supervision.

July 24, 2006 to August 25, 2012 - Associate Warden, Lincoln Correctional Center

● Supervision of Maintenance Department, Human Resources, Food Service, Training, Safety/Sanitation, Business Office, Canteen, Warehouse, Mailroom and CSI shops. Provide leadership, coaching, role modeling, mentoring and guidance in daily operations for each individual and area. Completed performance evaluations counseling and discipline.

● Prepared written correspondence to Inmate interview requests, for the Warden, grievance responses, requests for information from Central Office and other outside Agencies.

● Reviewed and made recommendations to Inmate classification and disciplinary actions. Made classification decisions in the absence of Warden and Deputy Warden.

● Reviewed and made recommendations on employee personnel issues (i.e. disciplinary, grievances, etc.)

● Acting Deputy Warden in the absence of Deputy Warden.

● Assisted in preparations for biennium budget call and provide information on budget status and variance reports.

● Provided regular review/revisions of policy and procedures.

● Reviewed ACA(accreditation)files assigned for suggested revisions.

● Liaison for facility Health Services and Industries employees.

● Responsible for execution and development of service contracts and construction projects.

● Completed investigation as assigned concerning allegations of staff or inmate misconduct. March 28, 2005 to July 24, 2006 - Assistant Human Resource Administrator, Central Office Human Resource Division

* Managed the Department processing of allegations of Work Place Harassment, making recommendations to the Director for determinations and actions. Consultation with Facility Administrators for determinations of immediate investigation, due to seriousness of allegations.

* Collaborated with DCS ADA Coordinator in determinations and processing of ADA. Light Duty and Return to Work cases involving employees in all of DCS.

* Acted as Human Resource Administrator in the absence of HR Administrator, attending Executive Staff, Executive Steering Council, and Assistant Directors/Legal/HR meetings.

* Point of Contact for Facility Administrators and Facility HR Contacts for Technical Assistance in making interpretations, of policy, contracts and employee situations that may arise.

* Developed,Coordinated and co-taught classes for Conflict Resolution Training for all Executives and Supervisors in the Department of Corrections, which supports the Department’s dialogical approach to open communication amongst all employees.

* Supervised Human Resource Manager, Personnel Assistant and Switchboard Operator. Prepare annual performance evaluations, and direct work assignments.

* Prepared Litigation reports and collaborate with Attorney General’s Office in cases involving Workman’s Compensation.

* Department of Corrections EAP (Employee Assistance Program) Coordinator.

* Reviewed and made recommendations on Disciplinary actions, and Request for Double staffing, and requests for Temporary employees through SOS.

* Reviewed and approved Employee Job Requisitions, and tuition assistance requests.

* Assisted in preparations for biennium budget requests.

* Coordinated annual Administrative Review process for Human Resources. (112 series). Review and revise these regulations.

* Conducted meetings to discuss Step 2 employee grievance. Prepare Step 2 Director Response for review and signature. Prepare narrative and present Agency position for mini hearing (Step 3) at Employee Relations- DAS.

* Developed training curriculum for Agency Annual Inservice training through use of power point technology.

August 12, 2002- March 28, 2005- Assistant Superintendent, Hastings Correctional Center

* Played an integral role in the successful transition from a Department of Corrections prison to an Immigration and Customs Enforcement Detention Facility. Assisted in developing and writing policy by utilizing CQI principles in forming work groups for developing new procedures/processes, to comply with Immigration Standards and Department of Correctional Services Administrative Regulations.

* Led the planning, organizing, and monitoring operations and programs within the facility, policy revision/review, procedural revision/review and evaluations for all divisions of the facility. Ensuring work groups reevaluated processes/procedures regularly for effectiveness. Additionally, providing work and programming opportunities for Inmates and Detainees.

* Daily conflict resolution, with employees, detainees, and inmates.

* Expert in teaching, coaching and mentoring of all employees, including under my supervision, in skills involving leadership, conflict resolution, support of the Department Vision Points, problem-solving, systems thinking, open and dialogical communication, and creative thinking. Preparation and completion of performance evaluations for Security Administrator, Unit Manager, Administrative Assistant III, Religious Coordinator, Recreation Coordinator, and Interpreters.

* Actively involved in all employee issues concerning return to work/light duty, compensation and benefits, FTE management, grievances, disciplinary actions, investigations, counseling logs, ADA issues, and employee hiring practices.

* Dynamically participated in Biennium budget preparations. This includes analysis and justifications for additional staffing, capitol construction, and equipment requests. Also, participating in Biennium budget presentation to the Director and Executive Staff.

* Reviewed and analyzed budget status and variance reports from Central Office Budget analyst and Business Manager.

* Point of Contact for Immigration and Customs Enforcement Agents concerning employee, contract, or policy/procedural concerns.

* Prepared written correspondence, letters and reports to local, State, and Federal Agencies.

* Assisted in speaking engagements for Community Organizations and tours of the facility for all groups and organizations.

* Lead the facility compliance, in daily operations, with Immigration and Customs Enforcement Standards, American Correctional Association Standards, NAPE/AFSCME Contract, Classified Rules and Regulations, and Department of Corrections Administrative Regulations, including work and programming opportunities for Inmates and Detainees.

* Collaboration with State Fire Marshal’s Office, Hastings Fire Department, and Hastings Police Department concerning emergency preparedness issues and compliance with life safety codes.

* Chairperson of the Inmate and Detainee Institutional Disciplinary Committee.

* Acting Superintendent in the absence of the Superintendent.

* Chairperson of the Inmate and Detainee Institutional Classification Committee.

* Served as Officer of the day and responsible for establishing rotating schedule. October 1992- August 2002- Administrative Assistant III, Hastings Correctional Center

* Coordinated and reviewed recruiting, screening, completing job requisitions and vacancy review forms and all aspects of hiring process.

* Provided information and guidance to employees and Management on insurance, payroll, employee rules, and code of conduct, Union Contract and personal matters.

* Coordinated the Safety and Health Program in compliance with NFPA Life Safety Codes and OSHA regulations.

* Performed Safety and Sanitation Inspections. Establishing procedures for control of chemicals, fire safety and evacuation, safety sanitation for the facility.

* Collaborated with the State Fire Marshal’s Office, the State Department of Health, and the Hastings Fire Department.

* Prepared Litigation reports for the Office of the Attorney General for APA and Civil Suits against the Department of Corrections.

* Prepared investigations and responses for NEOC, EEOC, and Tort claims, for the Department Legal Division.

* Organized, prepared, and achieved Accreditation from the American Correctional Association. Responsible for all areas of the institution in meeting compliance with standards.

* Reviewed, and revised Facility Operational Memorandums.

* Participant on the Management Planning and Development of Biennium Budget preparation and Emergency Preparedness Team.

* Supervision of Maintenance Department and Staff. Prioritizing work assignments/projects, and annual performance review for Facility Maintenance Manager.

* Member and Chairperson of the Inmate Institutional Disciplinary Committee, member of the Inmate Institutional Classification committee

* Served as Officer of the Day on a rotating basis.

* Acting Assistant Superintendent in the absence of Assistant Superintendent. December 1987- October 1992- Correctional Officer/Corporal; Hastings Correctional Center

* Worked all custody posts on a rotating basis

* HCC Disciplinary Committee Coordinator- scheduled and completed all aspects of disciplinary process for inmates

* Tool Control Officer- responsible for the inventory, marking, disposal, proper issuance, and acquisition of new tools

* Key Control Officer- responsible for implementing key control procedures currently used by all DCS facilities. Accountability and marking of all keys in the facility. Additional Work History:

1986-1987 Manager of Neno’s Pizza

* Directed preparation of pizza.

* Facilitated customer service. Hired, terminated, and scheduled employees.

* Ordered supplies, completed inventory and performed general bookkeeping. 1984-1986 Physical Education Teacher, Troy High School, Troy Kansas

● Prepared Lesson Plans and Provide Instruction to grades 6-12 Physical Education

● Assistant Girls’ Basketball Coach

● Middle School Volleyball Coach

Education

Bachelor of Science Degree in Education

Tarkio College, Tarkio Missouri, 1980-1984

Memberships & Certificates

* Lifetime Teaching Certificate in the State of Missouri.

* Certified CPR and First Aid, American Red Cross and ASHI

* Graduate of the Warden Exchange Residency Program, Prison Fellowship, focusing on Transformational Leadership and Prison Reform Best Practices.

* NCA (Nebraska Correctional Association) Executive Board Member

* Management Development for the Future-NIC Leadership training

* Advanced Emergency Preparedness training

* American Correctional Association professional membership

* Trained Facilitator

* Certified in OC spray and Pepperball Launcher

* NCA (Nebraska Correctional Association) Interim President and President Elect

* Member of the Lincoln Human Resource Management Association- Legislative Committee

* Team Leader and Member of Process Action Teams at the Facility and Department level

* Trained Correctional Investigator

* Trained in Correctional Emergency Management System as an Incident Commander

* Trained in Pressure Point Control Tactics Level III

* Trained In Trauma Informed Care and Motivational Interviewing Additional Skills and Information

● Participated in 2004 Department of Corrections Vision Search Conference.

● Member of the “Staff Vision Group”, developing vision points, mission statement and goals

● Alternate Public Information Officer at the Hastings Correctional Center

● Attended Staff Sexual Misconduct - NIC training

● Member of the Hastings Correctional Center, Lincoln Correctional Center, and Community Corrections Center Quality Council

● Attended Leadership Development Training, Management Development for the Future and Executive Leadership Training- NIC (National Institute of Corrections)

● Attended New Wardens training at National Institute of Corrections

● Team Leader for Nebraska Department of Corrections to implement Inmate Automation to include; sending and receiving emails, receiving electronic funds, introduction of MP3 players and video visitation.

● Graduate of the Prison Fellowship Warden Exchange online program and Residency Program.

● Ability to complete projects utilizing MS Word, Outlook and Powerpoint. Accomplishments:

● Successfully produced a TEDx NebraskaCorrectionalCenterforWomen with a theme of change in 2018. First ever live stream of a TEDx event in a Correctional Facility in the Country.

● Graduated the first Prison Fellowship Academy in the Country in my prison.

● Will graduate the first Cohort of York College students with an Associate’s Degree in August 2019. This will be the first the first college graduates in the Nebraska prison system.

● Started a Peer Support program within the facility and graduated the first cohort of peers for the program.

● Successfully facilitated culture change within the facility to create a collaborative community.

● Facilitated the outreach to donors to help build a Parenting building at the Nebraska Women’s Prison.

● Brought Trauma informed training to all staff at the Women’s prison. Also brought the first Trauma programming to the women’s facility for the population.

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