Department Lead Customer Service

ADRIAN RUIZ

*** ******** **. ********, ** ***** · 626-***-****

Email · *********@*****.***

I seek a challenging career with an organization where my skills and experience can be utilized to meet the organization’s goals and objectives.

EDUCATION

SEPTEMBER 2017 – PRESENT

BS. BUSINESS ADMINISTRATION - FINANCE, CAL STATE LOS ANGELES, CA

SEPTEMBER 2019 – JUNE 2021

AA. BUSINESS ADMINISTRATION, RIO HONDO COMMUNITY COLLEGE, CA

JUNE 2017

HIGH SCHOOL, SCHURR HIGH SCHOOL, CA

SKILLS

8+ years of customer service experience

Ability to lead 15+ person team in high volume environment

Ability to communicate effectively across all levels

Excellent coaching and development skills

Proficient in Microsoft Excel, Outlook, Office, Word, and PowerPoint

EXPERIENCE

NOVEMBER 2019 – PRESENT

DEPARTMENT LEAD, Levi’s Strauss & Co., Commerce, CA

Trained and lead team in high volume environment to help achieve the top store in the company.

Create cross-functional partnership between merchandising, field and store leaders.

Demonstrate ability to adapt between departments and roles as required for betterment of store and team.

Actively recruit and train most efficient associates to be utilized in multiple departments and roles

Conducted year-around training for multiple departments at multiple levels

Worked in shipment teams where we sent and received and organized various sized packages.

FEBRUARY 2020 – AUGUST 2020

DEPARTMENT LEAD, Levi’s Strauss & Co., Northridge, CA

Actively lead and develop a team to achieve top concessions store and department in district.

Partnered with all levels of management at various locations to achieve goals and tasks.

Analyzed sales and promotions to achieve daily, weekly, and monthly goals by utilizing visual, merchandising, and leadership skills.

Resolve merchandising and product challenges that include adapting to store layout, volume, inventory, and sales.

Worked in shipment teams where we sent and received and organized various sized packages.

AUGUST 2013 – NOVEMBER 2019

ASSISTANT STORE MANAGER, BIG E’S TERIYAKI AND BURGERS, LOS ANGELES, CA

Analyzed sales and trends to schedule and promote for store efficiency.

Monitored all incoming / outgoing inventory.

Handled and accounted all income and bills on weekly, monthly, and annual basis.

Trained, promoted, and lead team in high pace and volume environment.

Worked closely with vendors on sending, receiving, and organizing inventory and invoices.

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