Duty Manager

NAMAN AHLUWALIA

L -*** Jalandhar Heights ** feet road Jalandhar- 144022, Punjab

Mobile : 91 -951-***-**** Email : **************@*****.***

Career Objective

To be recognized in the Hotel Industry, over a period of time, leaving an impression of my attitude towards work, efficiency and genuineness. I have developed a strong passion for providing exceptional hospitality services which is complemented by my strong qualifications & skills. Customer service-oriented and friendly guest service professional with a track record of success providing exceptional services to guests within a busy hospitality environment. Work effectively with multicultural and diverse populations. Excel in:

Providing tier one services to checked-in and prospective guests

Handling reservations for guests by making good use of automated reservation systems

Coordinating efforts with different departments to ensure seamless lodging experiences for guests

Providing intervention services during crises to ensure upkeep of the hotel’s reputation

Academic Qualification

QUALIFICATION

YEAR OF PASSING

INSTITUTION

% SECURED

10TH

2007

INNOCENT HEARTS SCHOOL, JALANDHAR

74

12th

2009

INNOCENT HEARTS SCHOOL, JALANDHAR

74

BSC in Hospitality & Hotel Administration

2012

IHM, JAIPUR

70

Work Experience

Wyndham worldwide - Ramada Jalandhar City Centre Duty Manager – Sept 2017 October,2021

Taking briefings on daily basis

Complaint handling and service recovery

Monitoring VIP movements and preferences

Departmental Trainings on Weekly basis

Ensuring smooth Front Desk and concierge operations

Ensuring Brand Standards to be strictly followed

Rostering and Requisition

Keeping track of the Guests feedback

One & Only Resorts – Hayman Island, Australia Guest Service Agent June 2014 – June 2015

Registering guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations and collecting payments from departing guests.

Handling the guest check in for regular and VIP guests, taking care of the entire process of receiving the guest at the front desk and to ensure that they are escorted to the room and are comfortable.

Getting the necessity documentation in place for payments to provide Prompt Assistance and service through efficient handling of inbound communication of hotel

Restaurants, Tour/activity bookings

Night auditing

Cashiering

Dealing with complaints and making Guest Incident report and communicating to concerned departments through e-mail.

Vivanta by Taj – Srinagar, India

Front Office Associate June 2012 – April 2014

Check-In & checkout guests

Answering general enquiries

Responding to telephone calls

General cashiering duties

Assisting porter with luggage deliveries

Achievements

Nominated as a best trainee during my industrial training in The Ananda in the Himalaya .

Nominated for SPEED program in Vivanta by Taj for supervisor level.

Recognized as a Star of the month (June) in the department in Vivanta by Taj .

Employee of the month at Ramada Jalandhar city centre

Software

APM (Amadeus Property Management ) system

Opera PMS

IDS Fortune Next V6.5

Strength

I have great communication with effective inter-personal skills. I am polite, calm, positive, hard- working and needless to mention will remain loyal to the company and prove myself as a vibrant & performing employee for the brand.

Team Player

Good Communication Skills

Flexible in working hours

Written and verbal communication skills, very good listener

Punctuality and time keeping

Languages :

English,Hindi& Punjabi

(NAMAN AHLUWALIA)

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