Accurate, multitasker and detail-oriented, with more than 3+ years of experience in customer service. Outstanding organization skills: tracked a 30, 000 CDN inventory and wrote daily reports to managers which helped to decrease product’s waste
SUMMARY OF SKILLS
Communication skills: interacted with more than 300 clients per day and constantly received positive feedback for excellent service
Software skills: update personnel records by collecting, calculating, and entering data into QuickBooks Sage 50
Payroll reports: performed a full cycle of payroll including T4’s, ROE’s, termination calculations, remittances
Computer skills: Advanced in Microsoft Word, Excel, Outlook
Accounting: Diploma in Accounting and Payroll Administration
(PCP – Payroll Compliance Legislation, Payroll Fundamentals 1 and 2)
Heritage career college, Calgary (AB) (April 2021-March 2022)
Management: Organization Management
Cambrian College, Ontario (September 2016-April 2017)
Management: Project Management
Sir Sandford Fleming College, Ontario (September 2015 - April 2016)
PRACTICUM IN ACCOUNTING AND PAYROLL
R Singh Professional Corporation, Calgary
(March 2022 – April 2022)
Payroll: Employment regular and irregular earnings calculation, managing timesheets, work charts and wage computation, Maintaining employee records in payroll & benefits system.
Accounting: Entering, processing, and filing invoices, resolving invoice discrepancies and issues, Reconcile bank statements on period bases
Bookkeeping: Update and verify and maintain accounting Journal, ledger, and other financial records Reconcile accounts Post journal entries
RETAIL STORE SUPERVISOR
Centex Petroleum, Calgary
(November 2017 – Present)
Provide direction and supervision to the Store Clerk/Cashiers
Plan work schedules and assign sales workers to duties
Resolve problems that arise, such as customer complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Train or arrange for the training of new sales staff
Handle cash, debit, and credit card transaction
Calgary Service Plumbers Inc.
(November 2020 – January 2021)
Manage customer inquiries and questions in a timely manner, manage web messages, e-mail inquiry responses.
Book customer appointments for repairs, maintenance, and sales quotes
Resolve problems that arise, such as customer complaints and supply shortages.
Coordinate scheduling for maintenance and service technicians.
Communicating any changes to technicians as needed
Maintain company records by updating account information.