Front Desk Receptionist

Genet Weldeyohanes

***** ******* **., ****** ******, MD 20904 Cellular: 301-***-****, Email: *********@*******.***

DENTAL OFFICE RECEPTIONIST

Bringing exceptional front desk skills to ensure delivery of quality services to patients while promoting dental facility’s image.

Summary: Dedicated and energized Dental Front Office Receptionist with 14-plus-year hands-on experience in managing front desk operations, dental records, treatment plans, appointment scheduling and follow-up. Profound ability to explain treatment plans to patients, and great knowledge on patient insurance processing, handling and educating patients. Outstanding communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Dental Office Receptionist Almo & Selvaggio DDS, Washington, DC Apr 2003 – 2017

Patient reception

Greet patients upon arrival, and assist them by providing appropriate forms and writing materials.

Follow established policies and guidelines for processing patients to be seen by dental service

providers

Check patients in to the practice management system

Verify patient contact information (e.g., address, phone number) at every visit

Perform proper operations in registration and billing processes

Collect and track data necessary for patient follow-up

Follow HIPPA confidentiality guidelines

Manage patient records

Insurance processing

Studied the insurance plans that are used most frequently with patients to understand the various

nuances of each plan in order to communicate more effectively.

Documented basic insurance information on the patient’s chart for quick reference.

Determined insurance eligibility, limitations and payment estimates necessary to facilitate financial

arrangements.

Educated patients, as necessary, regarding insurance, their responsibility and basic terminology.

Processed and submitted insurance claims daily.

Monitored and followed-up on outstanding claims.

Sent information as requested by insurance companies such x-rays, charting, narratives and other

documentation for processing the claim when applicable.

Provided insurance predetermination documentation to patients, contacted the patient to make

financial arrangements, and scheduled treatment.

Corresponded with insurance companies to resolve payment delays, requested for additional

information, or discussed treatment that was denied coverage.

Handled all inquiries concerning insurance.

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