Personal Assistant Venue Manager

San-Mari Germishuizen

Curriculum Vitae

Personal Details

NAMES IN FULL: San-Mari

SURNAME: Germishuizen

GENDER: Female

ID NUMBER: 910**********

DATE OF BIRTH: 18 June 1991

AGE: 30

DEPENDANTS: 1

PHYSICAL ADDRES: 43 Panorama Park

Tielman Roos Street

Noordhoek

Bloemfontein

LANGUAGES: Afrikaans (Fluently Speak and Write)

English (Fluently Speak and Write)

COMPUTER LITERACY: Competence in Windows operating system and components.

Competence in AS400

DRIVERSN LICENSE: Code B

CONTACT DETAILS: Cell: 084-***-****

EMAIL: *************@*****.***

Educational Background

Secondary Education:

Highest grade passed: 12 (Pass with Merit)

When: 2009

Where: Wesvalia, Klerksdorp

Subjects

Afrikaans

English

Mathematics Literacy

Life Orientation

Visual Arts

Consumer Studies

Computer Applications Technology

Tertiary Education:

BA (Drama and Theatre Arts) University of the Free State (2012) BA Honores (Drama and Theatre Arts) University of the Free State (2013) Work History

Call Administrator

Call administrator for an Established Information Technology company April 2016 – Present

Email: *****.*******@***.**.**

Duties include:

Services

Call Management / Call Desk Procedure

• Responsible for monitoring for all calls logged on TCM System’s (including any customer integrated systems)

• Verify information on call logged, ensure high levels of data integrity is maintained

• Adhere to standard call desk procedure and policies.

• It is important to have a clear understanding of all escalation procedures and telephone numbers 24x7 for OEM’s.

• Assign new calls logged, to technician, within an average of 10 minutes.

• Motivating the Engineers and ensuring that the engineer attends to the calls within SLA

• Ensure technician acknowledges the call within 15 minutes of receipt. Managing assigned calls so that:

• All MTTR are met;

• All incidents & IMACD’s are handled within SLA; (consistently follow up with Technician to ensure this)

• First time fix;

• Correct parts requested; (Faulty parts to be replaced by equivalent or better part)

• No call backs;

• Manage technicians’ time, to avoid time delays on calls, as delays will have a negative effect on statistics.

• Responsible for updates, feedback and resolutions of all calls. Maintain system info updated the during duration of the call in all phases (Example: On way, onsite, left customer, resolved)

• Responsible for monitoring and escalations.

• Assist technicians in ordering correct parts, where applicable.

• Monitor the TCM “real time” dashboard – to maintain call numbers at a minimum & ensure technician are being productive.

• Monitor calls with “Suspended” status - hold of user phone at least every 15 minutes until resolved. Ensure these get attended to within specified SLA times or get allocated to the correct third party, if incorrect logged on TCM.

• Monitor calls that are older than 1 day – update the system with the relevant comments & escalate all relevant out of lines situations to the respective FSM & SDM.

• Regular communication and feedback to client, technicians, management, logistics and stores.

• Check and report all comeback calls.

Administration

• Start the day with a clear view of who is available for work and what calls are outstanding.

• Check and monitor that Job cards are being signed by Customer. Do spot checks on info from Tablets & ensure sign offs from technicians are handed in, when manual process is followed. Assist technicians to obtain signoff where necessary.

• Notify respective managers, logistics teams etc. of any changes regarding technician information (example: change of cell phone numbers)

• Update systems and communicate to all relevant parties if any technician report sick leave, annual leave, injuries, car problem etc. Follow up with managers that the leave is updated on both ESS & SERVE.

• Draw call statistics/reports, as required.

• Schedule and communicate meeting requests and general communication through to technicians.

• Assist in obtaining Customer Purchase orders where necessary.

• Ensure parts, allocated to a call, have usage shown & that the faulty part(s) replaced are returned to stores, within 3 days. (with necessary documentation)

• Monitor closed calls that still have reflect parts linked – investigate & action accordingly.

• Run & monitor the Goods in transit Report (GIT) and CE’s Stock on hand – on a weekly basis – investigate

& escalate to FSM all out of line situations.

• Schedule monthly stock counts with technician and FSM.

• Follow up receipt of weekly stock verifications from technicians, highlight any discrepancies that need to be addressed.

Stock & Stores

Project Achievement

• Maintain a high level of service when delivering on projects ensuring that all the administration is accurate and

sent to the necessary teams timeously.

• All documentation should be kept for audit purposes – both Internal & External. Productivity (Hours Worked vs. call closure)

• Effective management of Aged calls

• Ensure your productivity is managed proactively

Internal Systems

• Ensure TCM System’s (including any customer integrated systems) is operating effectively, suggest improvements.

Human Resources

• Ensure you abide by the TCM Employee Handbook.It is each individual’s own responsibility to familiarize him-/herself with the contents of TCM’s Employee Handbook and all policies and procedures.

• Ensure you abide by all TCM Policies and Procedures.

• Ensure your leave is updated both SERVE & ESS system with leave taken.

• Apply for leave timeously

• Ensure accurate mileage and overtime is recorded.

• For any Unplanned leave, your manager is to be notified Before 8am

• Ensure proper handover of calls upon leave

• Ensure punctuality and time Management

• Maintain a 24x7 standby roster that is appropriate to your territory requirements.

• Provide on the job training, including but not limited to customer specific requirements; using tablets for call process; part return process.

• Ensure you maintain proper dress code.

• Ensure your tools/ tablets/Customer and/or Client assets are maintained to in accordance to company policy.

• Monthly inspection of all company issued cars within your team. Ensure they comply with the TCM policy, especially mileage.

Quality Control

• Ensure TCM processes and procedures are relevant & aligned to Customer environment, advice FSM of problematic areas & recommend changes where necessary.

• Recommend initiatives for continuous improvements in terms of service delivery. Compliance and Completion of Training

• Ensure compliance to all TCM & Customer policies and Standards

• Complete required compliance test of TCM & Customer

• Provide on the job training, coaching and mentoring, including but not limited to customer specific requirements; using tablets for call process; part return process. Personal Assistant

Personal Assistant to CEO of Established Architect Firm. February 2014 – November 2015

Duties included:

• Telephone switchboard

• Correspondence

• Filing

• General typing

• Time sheet, work orders and project co-ordination

• Invoicing

• Debtors and creditors, all Pastel postings

• E-Filing of PAYE, UIF, SDR & VAT, and calculations

• Budgeting & cashflow statements

• Salaries

• Stationary & other purchases

• Updating of website

• Professional CV’s and brochures production

Venue Manager

Venue Manager at Vryfees Arts Festival

July 2009 – July 2013

Duties included:

• Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.

• Ensuring that the venue and facilities are clean and organized.

• Managing all bookings for events and liaising with the clients to determine event requirements.

• Preparing venue hire packages and pricing options and negotiating with clients.

• Supervising all staff including grounds men, event staff, and maintenance personal.

• Promoting the location and events through a variety of marketing channels such as social media.

• Supervising the operations of events and tending to any incidents or queries.

• Managing all administrative tasks such as insurance, booking schedules, and invoicing.

• Communicating and enforcing all security regulations and protocols.

• Supervise the day-to-day operations

Tutor teacher for modules: University of the Free State Year Module

2011 THEP 1505 (Performing Art 1)

THET 1504 (Technical Aspects of the Performing Arts 1) 2012 DRAT 2707 (Theories of the Performing Arts 2) THET 2605 (Technical Aspects of the Performing Arts 2) 2013 DRAT 2707 (Theories of the Performing Arts 2) THET 2605 (Technical Aspects of the Performing Arts 2) References

J. A. Britz

Tel: 051-***-****

NBA Studio, Owner

Email: ***@*********.***

Johan de Lange

Tel: 084-***-****

TCM Field Services Manager

Email: *****.*******@***.**.**

Prof. N. Luwes

Tel: 051-***-****

University of the Free State, Associate Professor

Email: *****@***.**.**

I, San-Mari Germishuizen, declare that the information provided on this document is both accurate and truthful. The information conveyed is, furthermore, up to date and can be proven in any such needed case.

Signature:

Names in full: San-Mari Germishuizen

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