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Order Manager Customer Service

Philadelphia, PA
April 06, 2022

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Professional Summary

Customer service-oriented professional possessing the expertise to leverage my working knowledge within the Appointment Setting Industry. Sharp and energetic that is successful at troubleshooting and handling customer support quickly. Adept at working independently and remotely. Excellent communication and active listening.

Professional Experience

PHH Mortgage Corporation – West Palm Beach, FL

Relationship Manager (Remote) – November 2020 – Present

Engage in business development tool activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of banks products and services.

Interview prospective applicants and request specific information related to loan or credit application, correspond or re-interview applicants to resolve questions regarding application information.

Perform pre-qualification assessments and analysis of financial condition and risk of financial requests within framework of bank credit culture and current economic and industry trends.

Coordinate processing of approved loans; ensure loans are processed according to agreement; customer needs and conform to bank lending policies; obtain sufficient information and or documentation from customers; solve problems related to processing and servicing of loans.

Ensure the individual loans are risk rated correctly when reviewing loans for loan committee submission.

Beacon Hill Staffing Group, LLC – Philadelphia, PA

Customer Service Representative – September 2020 – November 2020

Maintained customer accounts and recorded account information.

Assisted in submission & status of unemployment applications during the height of the pandemic.

Followed communication guidelines policies and procedures.

Handled customer complaints and provided alternatives and or solutions to ensure resolution.

Beulah Baptist Christian Day School – Philadelphia, PA

Lead Teacher – August 2018 – June 2020

Assistant Teacher – August 2015 – June 2017

Planned, prepared, and delivered learning materials, instructional activities that facilitated active learning.

Established and communicated clear objectives for all learning activities and progress to students and parents.

Assigned and graded classwork, homework, tests, and assignments.

Identified and selected different instructional resources and methods to meet students’ varying needs while providing encouragement and monitoring progress.

Participated in departmental and school meetings with peers, senior level and parents.

Monitored and supported the social and emotional needs of students.

Maintained order in the classroom by ensuring students adhere to accepted rules and regulations.

Maintained attendance records.

Assisted lead teacher for First Grade by: assembling weekly homework packets; graded assignments; taught bible and language arts on occasion.

Proctored during standardized testing.

Substitute Teacher Grades K-3rd Grade as needed.

Penn Dental Medicine, University of Pennsylvania - Philadelphia, PA

Coordinator - Community Oral Health/International Exchange - October 2009 – August 2012

Maintained department financial records and calendars for department directors.

Purchase order manager for all departmental needs.

Scheduled and coordinated all travel plans for department faculty and students.

Coordinator for International Student Exchange Program.

Scheduled international student externships for five countries.

Processed visas for international students.

Prepared orientations, tours, and clinical schedules for international externs.


University of Pennsylvania – Philadelphia, PA

Major: Sociology

Friends Central School – Philadelphia, PA

Degree: Diploma

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