Operations Officer Customer Service
Resume:
ALISHAH CURRY
************@*****.*** 916-***-****
Locust Grove, GA 30248
PROFESSIONAL SUMMARY
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Astute leader and visionary skilled at assisting business executives in fundraising ventures. Proficient in managing and building lasting relationships with vendors. Dedicated to improving efficiency, maximizing performance, and increasing client bases.
SKILLS
Profit and Loss Management Change and Growth Management
Stakeholder Management Business Development Judgement and Decision Making
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Employee Motivation and
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Performance
Relationship and Team
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Building
Program Administration Service Delivery Oversight Balanced Work Ethic
EDUCATION
Atlanta Technical College
Atlanta, GA • 06/2007
Associate of Science: Phlebotomy
• • •
Colombia High School
WORK HISTORY
A-Ride-Away, LLC. - Chief Operations Officer
Decatur, GA • 08/2019 - Current
Leveraged experience through vital management
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positions guiding business to success.
Drove operational direction, administrative and cost
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efficiency and coordination of security program
initiatives on behalf of clients.
Supported business growth through strategic planning and process development.
Streamlined company processes and procedures while enhancing customer satisfaction.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
3 Dee Dimension - Customer Service Specialist Stone Mountain, Georgia • 03/2021 - 02/2022
solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• • •
Addressed customer complaints and mitigated
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dissatisfaction by employing timely and on-point
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Decatur, GA • 05/2004
High School Diploma
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Complied with company policies and procedures by
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encouraging positive and effective work environment
among all employees.
Resolved concerns with products or services to help with retention and drive sales.
Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Davita, Inc & American Renal Associates - Hemodialysis Patient Care Technician
Atlanta, Georgia • 09/2016 - 03/2021
Monitored each patient closely during treatment to
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check for any adverse reactions or change in condition
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and reported emergencies to attending nurses. Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
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