Aida Danyali

Mobile: 604-***-**** Email: adqp9l@r.postjobfree.com

EMPLOYMENT EXPERIENCE

KMBR Architects Planners May 2021 – Current Administrative Assistant

Prepare project related correspondences, project progress certificates, presentations, Timesheet reports for employee.

Preparing contracts information and prices and send them to school districts.

Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations.

Schedule and confirm appointments and meetings for the project Managers.

Order office supplies and maintain inventory.

Manage telephone exchange, answering incoming calls and electronic enquiries and relay telephone calls and massages to the concerned person(s).

Maintain manual and computerized information filing systems.

Preparation of staff meeting online and in-office.

Support research activities regarding architectural materials.

Robinson Lighting & Bath, Vancouver, BC Feb 2020- May 2021

Sales Coordinator/ Admin Support

Handling office tasks, such as filling, generating reports and presentations, and setting up for meeting

Addressing incoming customer enquiries via telephone or emails.

Maintaining sales order, including pricing, quantities, and comments.

Supporting the outside sales team with general operations to help reach the team’s objectives.

Providing direct support and coordination for dealership program.

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all sales representatives have high-quality, up-to-date support materials.

Handling urgent calls, emails, and messages when sales representative were unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.

Handling orders by phone, email, or mail and checking the orders have correct prices, discount, and product numbers.

Imputing orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

Developing and maintaining filling system to maintain sales records, prepare reports, and provide financial information to finance department.

Home Depot, Vancouver, BC May. 2019- Feb.2020

Customer Service

Exceeding service objectives by applying proven customer service and sales best practices.

Improving customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintaining accurate and current customer account data with manual forms processing and digital information updates.

providing customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions

Maintaining customers happiness with forward-thinking strategies focused on customer needs and resolving concerns.

Implementing company policies and procedures, including health, safety and security.

Maintaining customer relationship by responding to inquiries; documenting actions.

Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

Recording customer inquiries by documenting inquiry and response in customers’ accounts.

Improving quality service by recommending improved processes; identifying new product and service applications.

Staples, Vancouver, BC June 2018 – April 2019 Copy & Print Centre Representative

Main duties were offering knowledge to support copy and print clients, applying intermediate technical proficiency, routing sales and production through appropriate channels, providing solutions and recommending products and services that support client’s needs, maintaining established client relationships by providing outstanding customer care, and among other duties:

•Providing accurate information to clients about CPC products and services, production capabilities, and order turnaround.

•Executing production tasks such as processing customer orders in an efficient, accurate manner, and managing the project (set up, quality control, and finishing).

•Executing non-production tasks; CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies.

•Promoting the right production and sales channels that best support client needs.

•Referring high potential clients and more complex orders to appropriate CPC Lead.

•Assessing the client's requirements and applying the right service principles and recommendations that added value to the client's project.

•Correct cash register operations, and properly securing company funds and physical inventory.

Additional Information

Technical: Microsoft PowerPoint, Microsoft Word, Excel, Outlook,

Completed my education in Master of Administrative Assistant (MBA)

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