Customer Care Restaurant Manager

Professional Summary

Skills

Work History

Education

Certifications

References

Mіѐѕюђљљю Lђћѐі

PO Box 3212, Camdenton, MO 65020 • Cell: 573-***-**** • ********@*****.*** Seasoned Catering/Restaurant Manager with a passion for details and quality customer care. Previously managed more than 40 employees and organized large-scale events, including weddings and banquets. Desires a position of increased authority in the food and beverage industry.

Critical and creative thinking

Strong work ethic

Payroll

Marketing and Advertising

Vendor sourcing and negotiations

Inventory control and record keeping

Server-Bartender-Manager, 06/2008 to 10/2016

Larrys on the Lake – Lake of the Ozarks, MO

Carefully followed safety and sanitation policies handling food and beverages Processed orders on a computerized Point of Sale system. Developed and maintained positive working relationships with others to reach business goals. Provided friendly and attentive service.

Carefully interviewed, selected, trained and supervised staff. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Developed, implemented and managed business plans to promote profitable food and beverage sales. Brand Ambassador, 02/2012 to Current

EventPro Strategies – Breckenridge, CO

Interacted positively with customers while promoting brands of which I was hired. Promoted a positive atmosphere and went above and beyond to guarantee each customer received an understanding of promotion and brand being sold.

Led and directed team members on effective methods, operations and procedures. Responsible for collecting and setting up all necessary equipment at the job site. Currently get offered jobs frequently, but only accept them in nearby areas with proper pay. Owner, 05/2016 to Current

Dolce vita. – Lake of the Ozarks

Collaborated with independent event centers to penetrate the bar service catering industry. Gained new clients, identified potential customers and coordinated bar services for weddings/events. Developed new business opportunities by effectively communicating service to other independent event centers throughout the region.

Organized spreadsheets to understand my margin vs. markup to determine my gross profits. Seasonal business.

Associate of Arts: Business, 2015

Missouri State - Springfield, MO

Transferred from Colorado Mountain College with a 3.31 GPA Continuing education in Business with an emphasis in Marketing

- TIPS certified until May 2018 - CPR certified Feb. 2017 - ServSafe certificate 2021

- Thomas Hughes - Owner - Larrys on the Lake - 573-***-****

- Janet Baker - Owner - The Exchange Venue - 573-***-****

- Sarah Decker - Colleague - 573-***-****

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