Ram Mohan

**** ***** ******

Glen Oaks, New York 11004

Home: 718-***-**** Cell: 516-***-****

adqp7t@r.postjobfree.com

OBJECTIVE:

I am seeking a position that will allow me to apply and enhance my skills of becoming a network administrator. I want to gain a lot of experience that will allow me to take full advantage of my degree in computer networking. In addition, I am eager to contribute my creativity and hard work towards the success of your business and to the growth of this fast developing field.

KNOWLEDGE:

Running Windows Server 2003 and Windows Server 2008 – creating domain controllers, resetting passwords on user accounts, creating trusts between parent and child domain controllers, creating Group Policy Objects, local, roaming and mandatory profiles for user accounts. Setting up Virtual Private Networks. Joining workstations on domain controllers.

Setting up Apple Operating system version 10.4 operating systems

Troubleshooting Windows 7 and Windows 10 operating systems

Repairing all desktops, laptops and printers

Running Microsoft Office Suite 2010.

Creating web pages typing HTML and PHP coding

Configuring IPads and IPhones

Identifying hardware and software issues

Good communications skills.

Comfortable working on a high stress environment

EDUCATION AND CERTIFICATIONS:

Bachelor’s degree in Computer Networking and Computer Technology 05/2007

Briarcliffe College, Bethpage, New York

New Horizons Computer Learning Center, Commack, New York

CompTIA A + Certified IT Technician 10/2007

IT Solutions Xchange, New York, New York

CompTIA Network + Certified Professional 07/2008

Netcom Information Technology, New York, New York

Hands on training working on Windows Server 2003 operating system

Creating Domain Controllers and Child Domain Controller

Running Active Directory

Creating, resetting and unlocking user accounts and passwords

Creating Group Policy Objects

Creating local, roaming and mandatory profiles

Creating security and distribution groups

Assigning network drives

Microsoft Certified Professional (MCP ID: 6537722) 10/2008

Microsoft Certified Systems Administrator on Windows Server 2003 02/2009

CompTIA Security + Certified Professional 07/2009

Microsoft Certified Systems Engineer on Windows Server 2003 11/2012

Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration 10/2014

Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration 9/2015

Microsoft Certified Technology Associate: Windows Server 2008 9/2015

EXPEREINCE:

TLP Software, Hauppauge, New York 01/2022-Present

Help Desk Technician/Customer Service Representative

Providing support over the phone with field agents working on Samsung tablets

Running SureMDM Console installing software, remote configuration and registering Samsung tablets

Configuring SureFox and Surelock settings on every tablet through SureMDM Console

Installing SIM cards from Verizon and AT&T into each Samsung tablets and registering them

online

Taking inventory of returned, disposing broken and discontinued Samsung tablets

Registering Samsung tablets into Cloud systems for each field agent for each vendor - NRG, Inspire, Constellation,

DirectEnergy, Green Mountain Energy, etc

Running Jira ticketing system: adding, updating and closing tickets

TestingXperts, New York, New York (Staffing Agency (Contract) 08/2021-12/2021

HCL Technologies, Arlington, California (Managed Service Provider)

Barclay Financial Center, New York, New York

Desktop Support Technician - Level One

Setting up desktops and laptops for new and existing employees

Installing and upgrading hardware, software and operating systems

Identifying hardware and software issues

Running ServiceNow Ticketing systems - updating, closing and escalating tickets

Taking inventory of all desktops, laptops, monitors, printers, etc.

Updating serial numbers of all new and existing desktops, laptops and monitors

Strong customer service and communication skills

Running Desktop Control software to check for drivers, viruses, software issues, etc

Running SCCM to installing Windows 10 operating systems on new desktops and laptops

Tempositions, Melville, NY (Staffing Agency) (Contract) 11/2020-02/2021

Cabling Technician with Axcex Media, Manhasset, New York

Installing coaxial cabling for Telemetry medical equipment at Northwell Hospital in Manhasset, New York

Providing assistance with hands on tools: ladders, portable carts, power drills, etc.

Guiding employees and visitors in clearing path while working in hazardous conditions

OSHA-10 training online certification complete

Lehigh Technical and Professional Services, Hauppauge, New York (Contract) 10/2020-11/2020

Windows 10 Deployment Technician at Catholic Health Services/Good Samaritan Hospital in West Islip, New York

Installing Windows 10 operating systems on every desktop and laptop running LanDesk Software

Joining each computer onto domain controller

Install Microsoft Office 2016

Install BitLocker Data Encryption software

Install Software Updates

Running Active Directory on Windows Sever 2019

Backing up each user’s data

Installing network printers and drivers

Configuring each desktop and laptop to auto-logon

Peak Systems, New York, New York (Contract) 07/2020

Windows 10 Deployment Technician at Honeywell/Resideo in Melville, New York

Taking inventory of each employee’s desktop and laptop verifying correct serial number

Backing up each user’s data using OneDrive Cloud

Backing up Microsoft Outlook pst files on external hard drives

Saving favorite websites on Microsoft Internet Explorer, Firefox and Google Chrome

Running System Center Configuration Manager (SCCM) to image Windows 10 operating systems

Installing network printers and copier machines on each desktop and laptop

Testing Virtual Private Network Connections

LSG Sky Chefs, Jamaica, New York 10/2012-04/2020

Senior Information Service Coordinator

Running CBASE – entering data on number of passengers for American Airlines for first, business and coach classes for next day flights. Separating diagrams and giving out to food, beverage, and utensils department.

Proficient with Microsoft Word, Excel, PowerPoint and Outlook 2010

Using Scout ticketing systems with hardware and software related issues and ordering and DE installing all desktops, laptops, printers, blackberry phones and desk phones.

Troubleshooting Internet and Network connections

Helping users with configuring Microsoft Outlook

Creating signatures for each user’s account when sending e-mails

Backing up pst files when users are given new computers

Backing up Microsoft Outlook when upgrading to newer version

Setting up automatic away messages for each users’ account on Outlook when users are unavailable at work

Wordwide Tech Services, Tewksbury, Massachusetts 10/2011-09/2012, 11/2013-04/2014

Hardware Field Technician

Traveling to clients’ location repairing Dell, Lenovo and Sony desktops, laptops, POS systems for Toys “R” Us stores and printers (mostly Dell Printers)

Closing tickets after completing service for each client through company’s tech portal through PDA work phones.

Providing customer services for clients

Calling Dell, Lenovo and Sony Technical Support whenever there are hardware or software issues onsite

Dell Certified Systems Expert (DCSE ID: 565028)

Lenovo Certified Technician (Tech ID: 10725)

Sony Certified Technician

Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.

Unisys Technical Service, New York, New York (Contract) 11/2009-02/2011

Sapphire Technologies (Staffing Agency), Woburn, Massachusetts

Hardware Field Technician

Traveling to clients’ locations repairing Dell and Alienware desktops and laptops.

Calling Unisys Call Center to close tickets after completing service for each client.

Calling Dell Technical Support onsite after replacing hardware components are not successful

Providing customer service for clients

Dell Certified Systems Expert (DCSE ID: 565028)

Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.

Staff IT Inc. New York, New York (Contract) 08/2009

SUNY Old Westbury College, Old Westbury, New York

Helpdesk Support/Consultant

Providing service for all students and faculty members with desktop, laptops and printers.

Resetting password for student logon accounts on the network.

Software updates

Symantec Ghosting and Imaging

Troubleshooting TCP/IP

Contact this candidate