Suny Old Mountain Energy
Resume:
Ram Mohan
Glen Oaks, New York 11004
Home: 718-***-**** Cell: 516-***-****
**********@*****.***
OBJECTIVE:
I am seeking a position that will allow me to apply and enhance my skills of becoming a network administrator. I want to gain a lot of experience that will allow me to take full advantage of my degree in computer networking. In addition, I am eager to contribute my creativity and hard work towards the success of your business and to the growth of this fast developing field.
KNOWLEDGE:
Running Windows Server 2003 and Windows Server 2008 – creating domain controllers, resetting passwords on user accounts, creating trusts between parent and child domain controllers, creating Group Policy Objects, local, roaming and mandatory profiles for user accounts. Setting up Virtual Private Networks. Joining workstations on domain controllers.
Setting up Apple Operating system version 10.4 operating systems
Troubleshooting Windows 7 and Windows 10 operating systems
Repairing all desktops, laptops and printers
Running Microsoft Office Suite 2010.
Creating web pages typing HTML and PHP coding
Configuring IPads and IPhones
Identifying hardware and software issues
Good communications skills.
Comfortable working on a high stress environment
EDUCATION AND CERTIFICATIONS:
Bachelor’s degree in Computer Networking and Computer Technology 05/2007
Briarcliffe College, Bethpage, New York
New Horizons Computer Learning Center, Commack, New York
CompTIA A + Certified IT Technician 10/2007
IT Solutions Xchange, New York, New York
CompTIA Network + Certified Professional 07/2008
Netcom Information Technology, New York, New York
Hands on training working on Windows Server 2003 operating system
Creating Domain Controllers and Child Domain Controller
Running Active Directory
Creating, resetting and unlocking user accounts and passwords
Creating Group Policy Objects
Creating local, roaming and mandatory profiles
Creating security and distribution groups
Assigning network drives
Microsoft Certified Professional (MCP ID: 6537722) 10/2008
Microsoft Certified Systems Administrator on Windows Server 2003 02/2009
CompTIA Security + Certified Professional 07/2009
Microsoft Certified Systems Engineer on Windows Server 2003 11/2012
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration 10/2014
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration 9/2015
Microsoft Certified Technology Associate: Windows Server 2008 9/2015
EXPEREINCE:
TLP Software, Hauppauge, New York 01/2022-Present
Help Desk Technician/Customer Service Representative
Providing support over the phone with field agents working on Samsung tablets
Running SureMDM Console installing software, remote configuration and registering Samsung tablets
Configuring SureFox and Surelock settings on every tablet through SureMDM Console
Installing SIM cards from Verizon and AT&T into each Samsung tablets and registering them
online
Taking inventory of returned, disposing broken and discontinued Samsung tablets
Registering Samsung tablets into Cloud systems for each field agent for each vendor - NRG, Inspire, Constellation,
DirectEnergy, Green Mountain Energy, etc
Running Jira ticketing system: adding, updating and closing tickets
TestingXperts, New York, New York (Staffing Agency (Contract) 08/2021-12/2021
HCL Technologies, Arlington, California (Managed Service Provider)
Barclay Financial Center, New York, New York
Desktop Support Technician - Level One
Setting up desktops and laptops for new and existing employees
Installing and upgrading hardware, software and operating systems
Identifying hardware and software issues
Running ServiceNow Ticketing systems - updating, closing and escalating tickets
Taking inventory of all desktops, laptops, monitors, printers, etc.
Updating serial numbers of all new and existing desktops, laptops and monitors
Strong customer service and communication skills
Running Desktop Control software to check for drivers, viruses, software issues, etc
Running SCCM to installing Windows 10 operating systems on new desktops and laptops
Tempositions, Melville, NY (Staffing Agency) (Contract) 11/2020-02/2021
Cabling Technician with Axcex Media, Manhasset, New York
Installing coaxial cabling for Telemetry medical equipment at Northwell Hospital in Manhasset, New York
Providing assistance with hands on tools: ladders, portable carts, power drills, etc.
Guiding employees and visitors in clearing path while working in hazardous conditions
OSHA-10 training online certification complete
Lehigh Technical and Professional Services, Hauppauge, New York (Contract) 10/2020-11/2020
Windows 10 Deployment Technician at Catholic Health Services/Good Samaritan Hospital in West Islip, New York
Installing Windows 10 operating systems on every desktop and laptop running LanDesk Software
Joining each computer onto domain controller
Install Microsoft Office 2016
Install BitLocker Data Encryption software
Install Software Updates
Running Active Directory on Windows Sever 2019
Backing up each user’s data
Installing network printers and drivers
Configuring each desktop and laptop to auto-logon
Peak Systems, New York, New York (Contract) 07/2020
Windows 10 Deployment Technician at Honeywell/Resideo in Melville, New York
Taking inventory of each employee’s desktop and laptop verifying correct serial number
Backing up each user’s data using OneDrive Cloud
Backing up Microsoft Outlook pst files on external hard drives
Saving favorite websites on Microsoft Internet Explorer, Firefox and Google Chrome
Running System Center Configuration Manager (SCCM) to image Windows 10 operating systems
Installing network printers and copier machines on each desktop and laptop
Testing Virtual Private Network Connections
LSG Sky Chefs, Jamaica, New York 10/2012-04/2020
Senior Information Service Coordinator
Running CBASE – entering data on number of passengers for American Airlines for first, business and coach classes for next day flights. Separating diagrams and giving out to food, beverage, and utensils department.
Proficient with Microsoft Word, Excel, PowerPoint and Outlook 2010
Using Scout ticketing systems with hardware and software related issues and ordering and DE installing all desktops, laptops, printers, blackberry phones and desk phones.
Troubleshooting Internet and Network connections
Helping users with configuring Microsoft Outlook
Creating signatures for each user’s account when sending e-mails
Backing up pst files when users are given new computers
Backing up Microsoft Outlook when upgrading to newer version
Setting up automatic away messages for each users’ account on Outlook when users are unavailable at work
Wordwide Tech Services, Tewksbury, Massachusetts 10/2011-09/2012, 11/2013-04/2014
Hardware Field Technician
Traveling to clients’ location repairing Dell, Lenovo and Sony desktops, laptops, POS systems for Toys “R” Us stores and printers (mostly Dell Printers)
Closing tickets after completing service for each client through company’s tech portal through PDA work phones.
Providing customer services for clients
Calling Dell, Lenovo and Sony Technical Support whenever there are hardware or software issues onsite
Dell Certified Systems Expert (DCSE ID: 565028)
Lenovo Certified Technician (Tech ID: 10725)
Sony Certified Technician
Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.
Unisys Technical Service, New York, New York (Contract) 11/2009-02/2011
Sapphire Technologies (Staffing Agency), Woburn, Massachusetts
Hardware Field Technician
Traveling to clients’ locations repairing Dell and Alienware desktops and laptops.
Calling Unisys Call Center to close tickets after completing service for each client.
Calling Dell Technical Support onsite after replacing hardware components are not successful
Providing customer service for clients
Dell Certified Systems Expert (DCSE ID: 565028)
Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.
Staff IT Inc. New York, New York (Contract) 08/2009
SUNY Old Westbury College, Old Westbury, New York
Helpdesk Support/Consultant
Providing service for all students and faculty members with desktop, laptops and printers.
Resetting password for student logon accounts on the network.
Software updates
Symantec Ghosting and Imaging
Troubleshooting TCP/IP
Contact this candidate