Care Coordinator Customer Service

EXPERIENCE

Mental Health Counselor, Camelot Residential Treatment Center; 1991 -

1993

As a mental health counselor for adolescents and families, I worked directly with physicians to coordinate care with individual patients. Crisis Line Coordinator, Medco/Merck; 1993 - 1997

I !ielded emergency calls for clients needing impatient or outpatient mental health or substance abuse treatment.

Patient Care Coordinator, Medco/Merck; 1993 - 1997 After a year at Medco/Merck, I was promoted to the position Patient Care Coordinator. My responsibilities included intake, assessment, and referrals for inpatient and/or outpatient treatment plans. I coordinated after care and follow-up for designated patients.

Patient Care Coordinator Supervisor, Medco/Merck; 1993 - 1997 I was then promoted to Patient Care Coordinator Supervisor, where I managed all coordinators in this division and became responsible for hiring and training sta".

Account Specialist, Medco/Merck; 1993 - 1997

Here, I was the liaison between my company and the insurance companies, responsible for troubleshooting and building provider networks. The Living Heart Foundation (Non-Pro!it 501 C 3); 2014 - Present I help to organize health screenings for retired, former NFL players around the country, working with hospitals and players directly. EDUCATION

University of South Florida, Tampa, Florida — Bachelors of Science in Psychology and Sociology, 1991

SKILLS

Organization, patient care, customer service, problem solving abilities, team player

AMY BELLAVIA

(908) 309 - 5574

***********@*******.***

29 Morris Place

Oceanport, New Jersey

07757

REFERENCES

Dr. Arthur Roberts — Founder and President of The Living Heart Foundation

(908) 433 - 3952

Scott Perryman — COO of The Living Heart Foundation

(508) 254 - 1108

Tara Jones — Entrepreneur

(732) 693 - 5666