Administrative Assistant Customer Service
Resume:
Shanale Jones
Council bluffs, IA 51501
*********@*****.***
Summary: Proficient in MS Office programs such as Word, Excel and Powerpoint and administrative experience with the ability to multitask in high pressure environment.
Professional Skills:
Refer unresolved customer grievances to designated for further investigation Keep records of customers interactions and transactions, recording details of inquiries, complaints, and comments, customer service, telemarketing, Filing, clerical work as well as action taken.
Experience:
Omaha Steaks Omaha,NE
Telemarketing: Customer Care
11/19- current
SITEL Omaha, NE Telemarketing:
Telecommunications and problem solving. 06/15 to 02/16 Omaha Steaks Omaha, NEm
Telemarketing: Inbound, taking orders
06/16- 06/17
First Data Omaha, NE
Telemarketing: Fraud Protection and transactions history. 01/14 to 12/15
Omaha Steaks Omaha, NE
Telemarketing: Sales and Management.
06/10 to 09/12
Omaha Housing Authority Omaha, NE
Administrative Assistant. 06/10 to 08/12
Education: Omaha North High Magnetic. Omaha, NE
High school diploma and business management. 05/13 Metro Community College. Omaha, NE
Course study : Pre-law. 2013 to 2017
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