Support Agent Customer Service
Resume:
Monique Raglin
Cleveland, OH *****
******************@***********.***
Work Experience
CSR 1
Inogen - Cleveland, OH
August 2021 to October 2021
Customer support agent, trouble shooting, taking payments, refunds, Salesforce system, CRM. Resolve and or sold portable oxygen products.
Customer Service Representative
Endevis - Cleveland, OH
October 2020 to January 2021
I was a temporary contracted Amerigas, employee. I received inbound calls to handle billing,delivery inquiries, various services on dual screens.
Customer Support
American Greetings - Westlake, OH
November 2018 to January 2019
Providing customer care through both phone and email to members of all sites operated. Tax Preparer
Jackson Hewitt - Cleveland, OH
December 2004 to April 2014
seasonal)
• Prepared Federal and States taxes, along with various customer service duties. cashier
RiteAid Pharmacy - Cleveland, OH
July 2004 to April 2008
Totaled up items, stocked store, answered phone calls. Education
High school or equivalent in Clerical typist /Data entry James Ford Rhodes High School - Cleveland, OH
June 1985 to August 1988
Skills
• Organization skills
• Java
• Phone Etiquette, computer skills,interpersonal skills,detailed oriented, team player. (8 years)
• Strong communication skills
• Customer Care
• Customer Support
• Call Center
• Customer Service
• JavaScript
• Tax Experience
• Clerical Experience
• Microsoft Office
• Computer literacy
• Computer operation
• Microsoft Outlook
• English
• CRM Software
• Retail sales
• Data entry
• Microsoft Excel
• Salesforce
• Typing
Assessments
Retail Customer Service — Familiar
July 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Verbal Communication — Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Completed
October 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Sales skills — Familiar
July 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: Completed
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• strong communication skills, detailed oriented, ability to adapt to difficult situations, auto dialing and manual
phone etiquette, knowledge of java, organization skills.
Contact this candidate