Monique Raglin

Cleveland, OH *****

adqp75@r.postjobfree.com

+1-216-***-****

Work Experience

CSR 1

Inogen - Cleveland, OH

August 2021 to October 2021

Customer support agent, trouble shooting, taking payments, refunds, Salesforce system, CRM. Resolve and or sold portable oxygen products.

Customer Service Representative

Endevis - Cleveland, OH

October 2020 to January 2021

I was a temporary contracted Amerigas, employee. I received inbound calls to handle billing,delivery inquiries, various services on dual screens.

Customer Support

American Greetings - Westlake, OH

November 2018 to January 2019

Providing customer care through both phone and email to members of all sites operated. Tax Preparer

Jackson Hewitt - Cleveland, OH

December 2004 to April 2014

seasonal)

• Prepared Federal and States taxes, along with various customer service duties. cashier

RiteAid Pharmacy - Cleveland, OH

July 2004 to April 2008

Totaled up items, stocked store, answered phone calls. Education

High school or equivalent in Clerical typist /Data entry James Ford Rhodes High School - Cleveland, OH

June 1985 to August 1988

Skills

• Organization skills

• Java

• Phone Etiquette, computer skills,interpersonal skills,detailed oriented, team player. (8 years)

• Strong communication skills

• Customer Care

• Customer Support

• Call Center

• Customer Service

• JavaScript

• Tax Experience

• Clerical Experience

• Microsoft Office

• Computer literacy

• Computer operation

• Microsoft Outlook

• English

• CRM Software

• Retail sales

• Data entry

• Microsoft Excel

• Salesforce

• Typing

Assessments

Retail Customer Service — Familiar

July 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar

Sales Skills — Familiar

August 2020

Influencing and negotiating with customers

Full results: Familiar

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Scheduling — Completed

October 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Sales skills — Familiar

July 2021

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Proficient

April 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Completed

November 2019

Applying customer service skills in a call center setting. Full results: Completed

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• strong communication skills, detailed oriented, ability to adapt to difficult situations, auto dialing and manual

phone etiquette, knowledge of java, organization skills.

Contact this candidate