Sr. Manager

Marc E. Graves

*** ***** ******, **********, ** 19401 914-***-**** ************@*****.***

Customer Operations & Supply Chain leader

Global Operations Sr. Manager – Delivering Executional Excellence

Focused, strategic executive with proven track record of Global Operational leadership. Collaborates with customers and internal cross-functional teams to develop customer-centric, profitable operational models that revolutionize business practices and produce high performing results. Excels in team building capabilities to drive efficiencies to departments/markets by optimizing operational processes that deliver on key performance indicators.

QUALIFICATIONS

Influenced others for the need for change in market strategy. Conducted research, initiated value stream mapping exercises, and led brainstorming sessions to transform market from traditional Volume-Based strategy to Customer Centric focus, increasing net profits by 5%.

Designed and executed impactful PIPO Halloween campaign, which resulted in 5% YOY growth, equivalent to $14 million in incremental revenue. Recipient of “Best in Class” award for most collaborative partner.

Using lean principles, implemented supply chain improvements, which better-served customers and partners, improved efficiency, and reduced warehouse overflow by 20%.

Key Executive Competencies

Customer Focused – Establishes and maintains strong relationships with customers through trust building and respect. Identifies and aligns business needs with business objective. Collaborates with cross-functional partners to meet client needs, ensuring a positive outcome for all stakeholders.

Problem Solving/Innovation – Leads teams to visualize innovative approaches to complex business challenges through creative brainstorming sessions, as well as solid planning and execution of recommended solutions.

Results Driven – Motivated and action-oriented leader. Inspires and influences others to deliver strong bottom-line results through clearly defined goals/metrics, well-established plans, strong execution, and consistent follow-up.

Process Improvement – Led teams in continuous improvement using lean principles to visualize innovative approaches to complex business challenges.

Professional Experience

Mason Meals — Philadelphia, PA

Director of Operations, July 2021 to Present

Act as a thought leader and strategist for customer initiatives and process implementation. Ability to identify and solve complex operational and service issues by proactively identifying and eliminating bottleneck in our supply chain. Implementation of KPI which allows the business to optimize performance based on processes. Responsible for the overall direction, coordination, and vision of the organization. Demonstrates ability to influence, manage, lead, and present ideas via written and oral communication.

Commonwealth of PA – Chester, Pennsylvania

Senior Microsoft Trainer & Tutor, February 2019 to March 2021

Formulated, tracked, provided tutelage oversight to 30 class participants, developing and schedule the academic curriculum for each class and maintained a growth mindset toward student learning and development. Facilitated problem-solving with a curious mind and creative a thinking process. With a goal of developing their skills and competency in Microsoft applications.

Ferrero USA – Parsippany, NJ

Senior Supply Chain Manager, September 2017 to December 2018

Responsible for continuous improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results and implementing change. Strategic and tactical responsibility for managing third party providers of logistics and terminal services within the gulf region. Manages team of 15 setting expectations and holding them accountable to service delivery standards.

EAG Labs, Inc. – New York City

Consultant – Supply Chain Management, September 2016 to August 2017

Provided consultation and oversight for company’s migration to SAP while driving cost reduction and continuous improvement to the business. Responsible for analyzing systems and business processes to streamline best practices on how it relates to the order to cash cycle in an SAP environment. Served as the subject matter expert to create the billing hierarchy for the Helen Keller account to ensure a seamless transition for our largest account

Mars Chocolate — Gulf, United Arab Emirates

Operations Manager, January 2012 to July 2015

Responsible for the design and implementation of a sustainable profit model for the chocolate category across the Gulf. Increased speed to market and reduced carbon footprint by 20%, through optimal planning and efficient scheduling of resources. Provided visionary leadership, strategic direction and oversight of all sales and operational activities.

Key Contributions:

Reimagined and led a change management effort to shift from mass marketing to customer centric segmentation strategy. Drove top line revenue by 25%, reduced trade spends by 2% and increased profitability by 15%.

Led a cross functional team in the consolidation of business intelligence tools to achieve more aligned reporting of Overall Performance and Key Performance Indicators (KPI’s).

Mars Chocolate — North America

Logistics Manager, May 2008 to December 2011

Furnished supply chain governance to pipeline of assigned clients. Oversaw Logistics, Customer Service, Operations, Continuous Improvement, and Inventory Optimization. Responsible for developing and implementing processes and systems to improve efficiency, increase profitability, eliminate waste, and reduce expenses. Managed 3rd Party Logistics (3PL) seasonal relationship in Kennesaw. Defined seasonal activity and benchmarked performance against KPI’s.

Key Contributions:

Maximized seasonal growth opportunities by leading a cross-functional, customer focused PIPO Halloween Program, which resulted in incremental revenues of $14 million and the growth of the Halloween category by 5%.

Exceeded client expectations by implementing a strategic customer initiative that promoted supply chain efficiency, resulting in a Cost of Goods Sold (COG’s) savings of $500,000.

Mars Chocolate — North America

Customer Care Manager, July 2006 to April 2008

Managed customer order fulfillment and shipping logistics for assigned client base. Supported collaboration strategies to fuel growth. Optimized supply chain processes and operations to maximize market potential and meet customer needs.

Key Contributions:.

Served as Subject Matter Expert and led implementation of over 10,000 bill-payers for customer care department. Handled SAP modules including configuration, billing, shipping, batching and business process mappings.

Directed the activities of “Seasonal Core Team”, which managed the distribution of $1 billion of seasonal and specialty items across 4 distribution centers.

MCI Verizon — Parsippany, NJ

Regional Business Manager, March 2003 to December 2005

Oversaw financial planning, forecasting, tracking, and reporting practices for 3 business branches. Responsible for sales of value-added solutions to sizable accounts worldwide. Built and developed a strong team of 7 analysts.

Key Contributions:

Assessed sales productivity, revenue planning, increasing our revenue by maintained an incremental YOY growth of 110%

Recognized as Top Regional Performance Team in 2003 and 2005.

Additional experience as Marketing Development Manager & Strategic Sales Consultant (1992 to 2003) for MCI.

Education

Bachelor of Science, Marketing — Wilkes University, Wilkes-Barre, PA

Professional Development

Professional Development, APICS, Supply Chain Academy, Leadership, Facilitation, SAP, Salesforce & S&OP Planning

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