Technical Support Engineer
Resume:
PRIYA.P Email ID: *****************@*****.***
CAREER OBJECTIVE:
To be a key player in an esteemed company with a challenging environment that provides a lot of scope for career development, knowledge enhancement and in-depth knowledge of industry. Young and dynamic, capable to lead and work with team, adaptable to all kinds of situations and work as demanded.
PROFESSIONAL EXPERIENCE: 1
Worked at Concentrix as Senior Technical Support for Lenovo Process (ThinkPad) Since July 2015 to April 2021 5years. (2 years’ experience in chat support and 3 years in email support)
ROLES AND RESPONSIBILITIES:
Provided accurate and appropriate information in response to customer
Addressed customer service inquiries in a timely and accurate.
Maintaining the data of customer chats and emails on daily basis in excel sheet and arrange a call back for the follow up to build customer loyalty by follow ups
Managed chat flow with up to 3 consecutive chats in queue (30-40 chats in a days)
Promptly responded to general quires from outlook or through email after chat ended
Providing the customer of about new product information’s.
Troubleshooting the problems over the phone, emails and remote support.
Understanding the user problem and replying to their mails.
Use decision-making skills in responding for clients.
Introduce and integrate new technologies into existing data center environments.
Supporting premium customers over the call.
Handling global and key accounts customer escalation through emails.
Resolving the customer’s issue on email in hardware issues.
Handling tickets for Incident based on priority.
TROUBLESHOOTING SKILLS:
Installing, updating, and maintaining windows
High-level problem troubleshooting.
Identify the issue and raised the complete to concern OEM.
TECHNICAL SKILLS:
Supporting technical issues.
Detecting system problems and rectifying.
Hardware & Software Inventory Maintenance Desktop support.
Hardware & Software and tools installations. (LSC, Lenovo vantage, rescue lens)
PROFESSIONAL EXPERIENCE: 2
Working at CloudifyOps Pvt Ltd as IT Support Engineer from April 2021 till now.
Roles and Responsibilities
Handling G-suit portal
Handling AWS IAM Console
Handling OKTA Dashboard
Troubleshooting end user machine
Handling Asset tiger
Handling Ticketing tool Jira, Pingme, Asana.
Handling Monitoring tool Grafana Firebase and cloud watch (AWS)
Security tool firewall creating VPN Access for users
Hardening End user Machines
User onboarding and Offboarding activity
Creating run book for further references
Handling JC for Mac users
Tracking and managing work records
Providing technical support remote-access systems.
STRENGHTS:
Good Communication Skills
Quick Learning
Eager to learn new things
Capability to adapt conditions.
Ability to mix with people.
Honest, Sincere, Punctual and a hard worker with a high level of Integrity.
EDUCATION:
BBM. Bachelor of business management - 62% -Koshys Group of Institute Management Studies (2012-2015).
Intermediate (+2) - 61% Ever shine PU College (2012).
10th standard - 58% - Sinclair’s high school (2010).
PERSONAL PROFILE:
Date of Birth : 23/09/1995
Sex : Female
Marital Status : Single
Nationality : Indian
Languages Known : English, Tamil and Kannada
Personal Interests : Painting, Music, Family and Friends, Cooking
Address : #49 Nageshwara nagenahali near Army college government school kumbar layout second cross kothanur post Bangalore 560077
SUMMARY:
To serve the organization with sincerity and responsibility, while also taking up interesting and challenging tasks that places my career in the path of growth in the organization.
DECLARATION:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: Bangalore Signature.
Date: Priya.P
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