Quality Assurance Inspector, Customer Service

Michael R. Smart

Ambitious…Persistent…Observant…

916-***-**** 7492 Redwood Ivy Way

*******@*****.*** Sacramento, Ca 95829

Seeking Position As:

Inspector

Results-driven, highly successful Information Technology Professional interested in applying proven project management and system skills along with exceptional global team management ability to progressive IT leadership team.

Competitive, self starter with excellent communication and organization skills. Efficient, organized, extremely outgoing and self-motivated with a remarkable ability to adapt easily to different work environments and people.

With superior and extensive customer service and management skills, my background in Discipline and IT Support helps to produce a positive working attitude among staff which leads to a heightened confidence level for the company.

Project Management Diverse Market/Industry Knowledge

Research and Analysis Skills Strategic Planning

Problem Identification and Resolution Cross-Cultural Communications

Team Building/Leadership Information Technology Operations

Professional Experience

Kaiser Foundations Health Plan, Inc. Nov 2005- Present

Sr. Business Application Coordinator

Emeryville, CA

Provided end-user Go-Live Business Support for KP HealthConnect Cadence (Scheduling) Application Implementation, Revenue Capture North Valley (Sacramento Service Area), including Front Office and HOV primary support.

Develop work-flow documentation for end-user support specific to specialty departments as it relates to system implementation and build requirements.

During Pre Go-Live I am responsible for workstation, printers, and user validations ensuring complete new user systems are set-up and working as designed.

Generate daily Facility Summary Reports for on-going support staff, analyze and develop strategic support training plans for facility specific work-flow materials during post Go-Live support.

Plan and provide individual and group user support training in a go-live type setting, demonstrating techniques to insure thorough application comprehension and utilization. Support facility go-live and on-going maintenance, specifically providing updated training on systems enhancements.

Work side-by side with KPHC training staff, scheduling and revisiting service areas providing group update training as KPHC application system enhancements roll out.

Serves as a single point of contact for the resolution of client issues providing duty pager support, troubleshooting application malfunctions, providing a quick fix and/or consulting with business partner to develop system enhancements.

Maintains current knowledge of application systems, interfaces, reporting processes, and data capture.

ThermoGenisis Corp. Nov 2001- Oct 2005

Quality Assurance Inspector - Lead

Rancho Cordova, CA

Managed inspection process of all incoming parts using Specification Sheets, Manufacturing Prints and Calibrated Measuring Tools including but not limited to Calipers, Micrometers, Height Gage, Thread Gages, Pin Gages, etc.

Perform the leading roll for In-Process Inspections as well as Final Inspections.

Responsible for maintaining accurate Inspection Records. Sole Responsibility for Inspection, Testing and Retention of Sterilized Disposable Products, including extensive customer service and support.

Responsible for systems maintenance, updating database systems, testing status, tracking, and maintaining inspection approval status.

Siemens Transportation Systems Mar 1997- Nov 2001

Quality Assurance Inspector

Sacramento, CA

Inspection of Light Rail vehicles but not limited to all electrical components, mechanical components, work orders and drawings.

Customer Service including but not limited to scheduling customer inspections and shipment of vehicle.

Education & Technical Skills

EPIC University Feb 2006

Madison, WI

Cadence Certification – EPIC 2010

Berkeley Skills Center May 1978

Berkeley, CA

Diploma

Remedy IT Service Management Epic Systems/KP HealthConnect KP Mainframe Systems - PARRs, CIPs, & CPM IBM PC Windows 98 Windows 2000 TED (Materials Tracking DB) Microsoft Office Suite ManufacPro (Quality DB, Parts Pass/Fail status updates, and system maintenance)

*References Gladly Provided Upon Request

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