Name: Madhu Sudan Paudel

Date of birth: ** / ** / 1988

Gender: Male

Nationality: Nepali

Civil Status : Married

Address: Assam,Guwahati Maligoun

Pin Code: 781011

Phone: +917*********

E-mail: adqp0m@r.postjobfree.com

Quality Objective: To be part of a challenging Hospitality Organization where I can use all my analytical and interpersonal skills to contribute the organization’s success and achievement of targets, objectives and give customer the best service. General:

Excellent customer service skills, through my experiences working and living in another culture, I have developed a curiosi others.

Dedicated result-oriented and client-focused individual with proven Competent in both Leadership & Pioneering qualities. Outstanding flexibility in adapting to change with fast learning skills. Excellently developed computer skills that maximize efficiency thr decision-making abilities. Outstanding diplomatic communication style which keeps people working together. Ability to communicate in E more foreign languages.

Dynamic and ambitious professional with willingness to learn and excel expectations. Always on the look out to lead the way tight deadlines.

CURRICULUM VITA

Assam,Guwahati Maligoun

To be part of a challenging Hospitality Organization where I can use all my analytical and interpersonal skills to contribute ent of targets, objectives and give customer the best service. Excellent customer service skills, through my experiences working and living in another culture, I have developed a curiosity and respect for the cultural and social values of focused individual with proven strengths in office management and employee training. Outstanding flexibility in adapting to change with fast learning skills. Excellently developed computer skills that maximize efficiency through technology. Powerful analytical skills in uncovering solutions for any problems and effective making abilities. Outstanding diplomatic communication style which keeps people working together. Ability to communicate in E Dynamic and ambitious professional with willingness to learn and excel expectations. Always on the look out to lead the way and able to work under pressure as well as meet To be part of a challenging Hospitality Organization where I can use all my analytical and interpersonal skills to contribute to ty and respect for the cultural and social values of ough technology. Powerful analytical skills in uncovering solutions for any problems and effective making abilities. Outstanding diplomatic communication style which keeps people working together. Ability to communicate in English language and willing to learn and able to work under pressure as well as meet

Work Experience

The Meydan Hotel, Dubai UAE- Prime Steakhouse December 2012- September 2020 Food and Beverage Supervisor.

Assist the manager during daily operation, supervise the team ( 6 staff) and the daily operation of the restaurant. Seating capacity of 80 pax.

To have complete knowledge of all Food &beverage and cigars, maintain inverntory and stocking. To help develop, supervise and support all staff, ensure policies and procedures are maintained and continually drive consistent, quality service standards. Monitor performance, assess team objectively.

Ensuring that guest satisfaction scores are reached, as well as mystery guest scores are. Developing and training staff.

Preparing weekly roster. As per the operation needs. Ensuring that standards are followed and that great service is provided to the guest. Ensuring that financial targets will be reached.

Dealing with guests complaints and special request. Ensure policies and procedures are maintained as well as continually driving consistent quality of service standards. Keeping and open communication with the F&B management. Preparing the daily logg book with the financial figures and operation highlights. Handling group and events booking for the outlet.

In charge of keeping a sufficient par stock for the outlet. Updating daily feedback reports and getting back to the executive commitee Conduct daily and monthly training sessions.

Ability to manage all the aspects – Sales, Financial and Training Interact with all clients and members of staff.

Prepare and issue department rota's on a montly basis in line with agreed budget. Control expenses and payroll.

Worked in Transguard Group LLC Dubai, UAE February 27th 2011 – 6th September 2012. Food and Beverage Waiter

Greet customers, present menus, and explain daily specials to customers. Answer questions related to menu items and make recommendations. Take food and beverage orders from customers.

Relay food and beverage orders to the kitchen staff. Prepare drinks and food garnishes.

Carry trays of food or drinks from the kitchen to the dining tables. Remove dirty dishes and glasses and clean tables after customers finish meals. Prepare itemized checks and hand them to customers and sometimes take payment. Clean and set up dining areas, refill condiments, roll silverware, and stock service areas. Worked in Hotel Hana for 2 years Kathmandu (Nepal) April 2009 - December 2011. Food and Beverage Waiter.

Greet customers, present menus, and explain daily specials to customers. Answer questions related to menu items and make recommendations. Take food and beverage orders from customers.

Relay food and beverage orders to the kitchen staff. Prepare drinks and food garnishes.

Carry trays of food or drinks from the kitchen to the dining tables. Remove dirty dishes and glasses and clean tables after customers finish meals. Prepare itemized checks and hand them to customers and sometimes take payment. Clean and set up dining areas, refill condiments, roll silverware, and stock service areas. Languages:

Nepali - Fluent

English – Fluent

Hindi - Fluent

Assamese – Fluent

Urdu - Fluent

Education:

Educational Institute : Don Bosco Technical Education and Institute (India) Faculty : Secondary Level Education

Major Subjects : History & Optional Math

College Level Educational Institute: National open schooling and institute (India) Trainings:

Wine training.

Habanos Cigar training.

Service Excellence 1,2,3,4, 5 Training.

First step to leadership

Basic food hygiene training level 1&2.

Champagne training

Absolute Vodka Training

Team Work

Choose Your Attitude

Be There

Greet Me

Praise Me

Developing Your Career

Help Me

Fire And Safety

Supervisor Skills

PIC tranning from Meydan Hotel (Dubai-UAE).

LQA training.

WSET level 1.

References:

Available upon request

Other skills:

Communication

Customer service

Problem-solving

Time management

Leadership

Team leadership

Interpersonal communication

Customer service

Complaint Resolution

Service-based Selling

Punctuality

Verbal/Non-verbal communication

Active listening

Constructive criticism

Interpersonal communication

Computer skill:

MS Office (Word, Excel, Outlook, PowerPoint,

OneNote, Access)

Google Drive (Docs, Sheets, Slides, Forms)

Spreadsheets (Excel, Google Sheets, Open Office

Calc). ...

Email (mail merge, filters, folders, rules)

Presentations/Slideshows PowerPoint, Google Slides, Open Office Impress.

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