Customer Service Terminal Manager
Resume:
• Leader
• Positive Discipline
• Effective Management
• Talent Acquisition
• Budgeting
• Proficient in Microsoft Office
• Time Management
• Team player
• Problem-Solving
• Distribution
• Logistics
• On-field Training
• Cost Control
• Forecasting
• Inventory management
• Customer Service
• Vendor Relationship Management
• Payroll Management
• Human Resource Management
MARCIA LOPISI
CONTACT PROFESSIONAL HISTORY
• Undertaking management tasks within the warehouse
• Assisting managers at other locations
• Training employees and monitoring their growth within the company
• Directing all operations activities in a distribution center environment.
• Responsible for operational excellence and process improvement
• Ensuring customer expectations are exceeded
• Employee retention
• Ensure efficient distribution operations and adherence to policy, procedure, and process excellence.
• Ensure environmental health and safety excellence through compliance with all safety rules and regulations, legal regulations, and human resource policies
• Execute company policies and implement standardized processes
• Ensure appropriate staffing levels to meet service, financial and operational support demands
• Controlled costs through the productivity of personnel, efficient utilization of facility space, and proper protection of stored materials.
TERMINAL MANAGER
Mark IV Logistics May 2017 to Present
• Responsible for the operation of one of the largest branch terminals
• Responsible for effective contract management of 150 vendors / IC drivers.
• Maintained fiscal discipline, profitability, and operational efficiency
• Troubleshooting daily issues and maintaining a high level of customer service.
• Managed cost of freight from inducting to delivery,
• Utilized labor to maximize output and shopped vendors to service equipment that reduced costs and labor time
• Operated a pool distribution for retail freight and reduced costs per piece
• Developing and implementing Standard Operating Procedures for every job function Achievement: Effectively managed an annual budget of $12 million. Reduced settlement dollars by $10,000/week or $520,000/year by changing and re-negotiating the driver pay structure.
TERMINAL MANAGER
BeavEx Pennsauken May 2015 to May 2017
• Responsible for operations of a terminal with 6-15 employees
• Effective contract management of 40- 200 vendor / IC drivers.
• Managed day-to-day functions of the terminal and maintained a high level of customer service.
• Maintained complete adherence to Chain of Custody by drivers and terminal staff.
• Regularly monitored COC procedures and implementation in the field
• Managed and reviewed route logistics, troubleshot service problems, and implemented schedule and route changes.
• Managed contracts with vendors/C, including pricing/negotiation, sourcing, screening, terminating, etc.
• Negotiated settlement amounts with vendors/C’s to ensure amounts met budgetary goals of the company.
• Supervised staff to ensure the highest customer service level
• Managed direct reports, set performance goals & initiatives, disciplined staff as appropriate, planned and organized work assignments, and performed training/staff development.
• Monitored employee timekeeping, overtime hours, and benefit time.
• Maintained terminal compliance by keeping documents and records to pass company audits and ensure compliance with all DOT regulations and OSHA requirements. OPERATIONS MANAGER
BeavEx Cromwell Jan. 2010 to May 2015
CORE COMPETENCIES
****************@*****.***
Swedesboro, NJ 08085
Goal-oriented, result-driven, and enthusiastic, I am a leader who is capable of taking up managerial responsibilities. Having years of experience in terminal management, warehousing, accounting, budgeting, and planning, I have worked in the logistics industry for years. Understanding the dynamics of this industry, I am also equipped with the skills of office management, employee and client retention, and negotiation. I am a keen learner, a closer and a self-driven individual, who looks forward to landing a position in a managerial capacity in the same industry and keep climbing the corporate ladder.
• Oversaw all actives of the operation; P&L analysis, billing, accounts payable, employee discipline, and training.
• Oversaw transportation routes and maintained billable miles.
• Adapted the dock to be more efficient by changing receiving times and staggered hours.
• Managed 65 union and non-union employees to perform at a high level and, in most cases, exceed expectations.
• Assisted in negotiating a union contract that worked for both the union and management.
• Successfully launched 3 redesigns to run the routes more effectively in the changing economy.
• Maintaining routes to dispatch on time.
Achievement: Continually kept budget numbers exceeding profit goals by approximately 5%.
GENERAL MANAGER
Chopper Express Windsor April 2006-Dec. 2009
CERTIFICATIONS PROFESSIONAL HISTORY
Chopper Express. Windsor, CT Oct. 2005-March 2006
ADDITIONAL EXPERIENCES
• INBOUND SUPERVISOR
Architectural Fireplaces, West Hartford, CT Jan. 2005-July 2005 (Company Closed)
• OFFICE MANAGER
Panera Bread, Howley Bread Group, Canton, CT June 2004-Jan. 2005
• RESTAURANT MANAGER
Rite Foods Ocean Beauty, Boston, MA July 2002-May 2004
• SALES REP. AND MERCHANDISER
Kinko’s, Inc., Greenway Branch, Phoenix, AZ March 2000-March 2002
• COMMERCIAL BUSINESS REPRESENTATIVE
Kinko’s, Inc., Greenway Branch, Phoenix, AZ Oct. 1997-March 2000
• BRANCH OFFICE MANAGER
• Strategic Financial Operations &
Branch Profitability
• Franklin Covey Time Management
REFERENCES
• Available Upon Request
Contact this candidate