Customer Service Night Auditor

Avikash Verma Email: *******.*****@*****.***

***** ****** *****,********** *****: 604-***-****

V2T5C9

OBJECTIVE :

Diligent and experienced College Graduate having good verbal and written communication skills with critical thinking seeking job opportunity to enhance and develop his lingual abilities, problem solving and interpersonal skills derived from additional hospitality experience thereby ensuring client’s satisfaction and aiding to the growth of the organisation.

OCCUPATIONAL STRENGTHS:

Fluent in spoken & written English, Punjabi & Hindi as well as conversational

cognizance of French. Ability to work under pressure in a fast paced environment.

Typing speed of 45 WPM with in depth knowledge of PC applications. Good knowledge of MS Office with excellent phone answering skills.

Team Player & a self-starter, with the ability to learn quickly and work independently.

A professional attitude and courteous with clients, superiors and colleagues

WORK EXPERIENCE:

Worked as ‘Supervisor’ at Gas Station ‘Silverdale Husky’ - August 2015 to Oct 2017.

The role included coordinating with sales staff and cashiers. Scheduling duties of sales workers and attendants. Maintaining inventory and place orders for supply of stocks, resolving customer complaints, preparing daily reports for review by the management, reconciliation of total receipts with total sales at the end of shift. Ensuring safe work environment.

Night auditor and Guest service agent at ‘Mountain Retreat Hotel and Suites’ -SQUAMISH (March 2016- June 2017)

Arranging for reservations including check-ins and checkouts, balancing the daily activity reports at the end of the day.

Resolving guest complaints and ensuring all safety standards in the premises.

Working with Paladin Security (May 18, 2018 - Continued)

Besides maintaining vigil through regular patrols, conducting surveillance through CCTV monitoring, screening of visitors to the sites, adherence to all security norms to ensure safety of property and win the trust of Client.

Quickly responding to any emergencies /alarms and providing customer service.

Acting as a visual deterrent to keep the property and people safe from all potential law breakers.

Liaising with law enforcement at events organised, where public safety is threatened and diffusing situations in early stage lest they get further deteriorated.

Providing first aid in accordance with Worksafe BC Standards.

EDUCATION:

Bachelor’s Degree in Science (Bio-Technology), Chandigarh, India 2008 – 2011

Diploma in Hotel & Resort Management, Centennial College,Toronto – ON, Canada 2012 – 2014

CERTIFICATES & LICENSES

Class 4 Valid Driver's license (Clean Abstract) with ability to drive standard and automatic versions.

Occupational First Aid level 2 certified with CPR level C and use of AED (automatic external defibrillator)

Basic security training from Advanced Learning Centre.

Advanced security license from JIBC with authority to use restraints.

Crisis prevention intervention, Health care use of force training and PVPC certificates from Paladin security.

Pro-Serve Certified in addition to full knowledge of WHIMS

BCLC certified for selling lottery and propane certification.

7 bands in IELTS

VOLUNTEER EXPERIENCE

Volunteered at the International Youth Fellowship (IYF) Centre Contribution to the Students awards night from the school of Hospitality Tourism and Culture.

Volunteering with Centennial Club house,Salvation Army and Fraser valley humane society.

Registered Blood Donor and Volunteer with Sant Nirankari Charitable Foundation, Abbotsford. The ‘Foundation’ generously helped the victims during recent floods in British Columbia.

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