Customer Service Merchandise Manager
Resume:
Ashley Wright
Harrisonburg, Virginia 22801
*******@*******.***
KEY SKILLS:
Great communication skills
Great customer service s
Problem solving
Hiring/Training/Development
Scheduling
Organization and prioritization skills
Adaptability and ability to work under pressure
Origination skill
Time management
Leadership skills
Proficient in MS Word, Excel and PowerPoint
Profit & loss
Operations
Loss Prevention
Retail Merchandising
EXPERIENCE:
Sentara RMH Health Center
Harrisonburg, Virginia
Admitting Rep I May 2017- Present:
Arranges for the efficient and accurate registration of all patients to include positive patient identification.
Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities.
Responsible for accurate information collection and providing exemplary customer service.
Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information.
Accurately enters all information in the ADT system, completing all necessary forms (i.e. Medicare Questionnaire).
Obtains patient consent signatures.
Review’s physician orders for completeness and accuracy.
Prints patient identification documents, including bracelet, face-sheets, and patient labels.
Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system.
During the registration process, verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system.
Informs and collects the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts.
Call’s patient to scheduling upcoming appointment.
During check out process, schedules next appointment.
Discusses patient’s procedures.
Scheduling, rescheduling, and appointment reminder calls.
Lead PSR, in charge of ordering updated documents.
Responsible for pre/post registrations.
Scheduling for staff in the PSR department.
Attaching physician orders to appointments.
Gabe’s
Harrisonburg, Virginia
Merchandise Manager August 2015- May 2017:
Accountable for merchandising and marketing standards through company policies and procedures.
Educate my team on driving results through customer service standards as in product placement, and merchandising.
Ensure new product shipments are properly placed, within a timely manner.
Ensure merchandise communications and initiatives are planned and executed for every department.
Assist the General Manager with executing actions needed to enhance or improve customer service.
Hire, train, and lead retention of crew members
Address poor performance or policy violations in direct reports and crew members including coaching and counseling up to termination.
Support and assist in executing store strategy in asset protection awareness and education to minimize loss.
Strategy business decision by developing short term action plans to long term stores strategies.
Audit departments for markdowns and price accuracy by meeting the store compliance and audit requirements.
Accurately set objectives and goals by breaking down assignments into steps to people to get the task done.
Ensure best practices are followed to drive maximum productivity.
Promotion within 4 months of becoming Senior Department Head at Rugged Wearhouse.
Rugged Wearhouse
Harrisonburg, Virginia
Senior Department Head May 2014 -August 2015:
Directed and supervised associates involved sales and customer service.
Assisted with monitoring and managing operational risk and quality assurance.
Assisted in hiring, training, and evaluated store employees.
Monitored stock levels, availability of merchandise.
Analyzed current and future customer needs by establishing reports with potential and actual customers.
Owned sales performance and visual standards.
Place new product and made replenishment decisions.
Maintained an overall awareness of store maintenance.
Promoted in 9 months of hire date.
Partnered with store leadership team on seasonal product flow.
Drove sales results through knowing our customer needs.
Assisted in management of all store operational issues to include store housekeeping, and store administrative duties.
Assisted Store Manager with managing daily operation of sales, inventory control, merchandising, and personnel management.
Rugged Wearhouse
Harrisonburg, Virginia
Cashier August 2013–May 2014:
Maintained cash register.
Processed merchandise that came in on truck.
Upkeep of store through cleaning.
Providing great customer service.
Processed customers returns and even exchanges.
Balanced cash register.
EDUCATION:
Marshall University August 2005-2008
Associate in Applied Science
REFERENCES:
Available upon request
Contact this candidate