Restaurant manager

Fadi Elias Issa

*Personal Information:

Nationality: Lebanese D.O.B: 14-09-1990 Marital Status: Married Address: Beirut, Lebanon Mobile: +961-**-****** Email: ****.****.**@******.***

*Summary:

More than eight years of managerial experience at five separate locations. And more than twelve years in the food and beverage field.

Proven ability to learn quickly, assess problems, and initial corrective actions. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales upselling techniques. Professional with excellent communication skills!

*Career & Experiences:

CEO

Hospi-Pro Company

Dekweneh / August 2018 - Present

Hospi-Pro is a specialized company in hospitality and food and beverage sector, it also owns Buns & Sons (Fast Food Restaurant) & Quickly (Liquor Store).

• Setting strategy and business plan

• Staffing and management

• Daily operations

• Sales and marketing

• Customer service

Operations & Brand Manager

GiGi Italian Pizzeria

Beirut City Center / April 2016 – August 2018

• Coordinating daily restaurant management operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Manage restaurant’s good image and suggest ways to improve it

• Adapting a brand strategy for the restaurant’s target market

• Planning and execution of all communications and media actions on all channels, including online and social media

• Assisting with product development, pricing and new product launches as well as developing new business opportunities

• Managing the budget for advertising and promotional items Restaurant Opening Manager

Caffe Gianni – Vitara Group

ABC Achrafieh / September 2015 - April 2016

• Creating the menu after implementing of high level of menu mix and menu engineering

• Resolved employee conflicts including scheduling issues incompatibility

• Maintained professional relationships with vendors

• Reviewing and Auditing Quotations.

• Negotiated with vendors for better discounts

• Created employee schedule

• Minimizing the loses

Assistant F&B Manager and Restaurants Manager

Lazy B Resort – La Posta Estate Restaurant and Lebneniyet Sur Mer Restaurant Jiyyeh / season 2015 & season 2016

• Interaction with other managers

• Attention to details

• Responsible of accurate and efficient accounts and guest billing processes

• Follow-up on guest recommendations & requests

• Providing a superior customer service

• Provided a clean environment for customers and employees

• Dealing with customers complaints and resolve them in a positive manner

• Managing the big reservations (Weddings, engagements, …) Branch Manager / Training Manager

Shawarmanji – FFC

Badaro / February 2013 – July 2014

• Ensured customers are happy and satisfied

• Checking inventory and ordering new supplies as needed

• Trained new employees (Managers, Operators, Cashiers & Dispatchers)

• Manage the opening of 4 new branches

• Conducted daily and weekly safety and quality inspections

• Analyzed financial data including receipts in order to identify supply shortages and fraud

• Monitored deliveries to ensure accuracies

• Implemented a delivery plan for each branch

• Making par level for each branch in order to minimize the daily ordering to insure the highest level of service and minimizing the transportation costs Server

PF-Chang’s China Bistro – Assad Group

Achrafieh / June 2011 – February 2013

• Greeted customers in a friendly manner and presented them with menus

• Recommended dishes and house specialties

• Trained the new servers and bussers as per the book

• Monitored dining room to ensure optimal customer experience

• Interaction with other

• Team work

*Training Courses:

• Leadership training program, wine and fine dining service, quality guest service, hosting and communication skills,

• Coaching workshop, food safety and hygiene.

• Negotiation art workshop (Lebanese university)

• Micros system (full training)

• Omega POS and Back-office training

• Softminde system (POS and Back office)

• First aid

*Education:

• Political Science and Public Administration (Lebanese university / DSP2)

• Lebanese Baccalaureate (life science) (Mesrobian High School)

*Computer Skills:

• MS Office (Word, Excel, Outlook, PowerPoint)

*Languages:

• Arabic - English - French and Armenian.

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