Customer Service Assistant Medical

Cherish Paul

***** ******* ** ***** *** *** Humble, TX 77396 510-***-**** ********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 3+ years of military experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Strong written and verbal communication skills.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

East Union High School, Manteca, CA High School Diploma, 2017

PROFESSIONAL EXPERIENCE

Teleperformance- Humble, TX 09/2021– 02/2022

Customer Service Representative

Provide excellent customer service for inbound and outbound calls; handling customer inquiries and directing calls to the appropriate team member or department.

Verify insurance benefits and process payments.

Follow HIPPA and privacy guidelines to ensure client confidentiality.

United States Army - Schofield Barracks, HI 02/2018 – 07/2021

Cook

Unloaded truck shipments, count inventory, stock supplies, and complete daily documentation and monthly training.

Prepared items for following day, create production schedules and special menus, and cook and serve meals.

Completed basic military training courses, travel to multiple stats, and ensure food safety.

Target - Manteca, CA 05/2017 - 02/2018

Retail Sale Associate / Cashier / Customer Service

§Interacted with customers in a positive manner and demonstrated a high level of customer service.

§Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

§Documented inventory assisted customers with questions, and resolved concerns.

Taco Bell - Manteca, CA 06/2016 - 03/20

Cashier / Crew Member / Customer Service

Performed a variety of tasks including order preparation and assisting customers.

Took orders, operated cash register, accepted payments, and maintained a clean and organized workstation.

Worked in a team environment and communicated effectively with managers and co-workers.

VOLUNTEER EXPERIENCE

United Service Organizations - Schofield Barracks, HI 05/2018 - 11/2018

Front Desk Associate

Answered inbound calls, greeted new soldiers reporting to assignment, provided tours, and checked guests in and out.

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