Office Manager

Tatti L. Cheek

Oak Harbor, WA ***** 360-***-**** *****.*.*@**.**

PROFESSIONAL

SUMMARY

Organized Office/HR Manager bringing 11 years of expertise in noted experience in administrative management and human resources. Offering these skills, strong work ethic, and excellent communication and good judgment. SKILLS

Microsoft Office

Recruitment and Hiring

Good telephone etiquette

Conflict resolution

Scheduling

Documentation and control

Credit and collections

Regulatory Compliance

Confidential Document Control

Verbal and Written Communication

Complex Problem Solving

Handling Customer Complaints

Customer Service Management

WORK HISTORY

OFFICE MANAGER/HUMAN RESOURCES MANAGER 12/2010 to 10/15/2021 Metro Therapy Houston, TX

Developed standard operating procedures for all administrative employees.

Evaluated employee records to complete employee evaluations.

Utilized contracting agencies and staff feedback to maintain customer partnerships and increase revenue.

Maintained computer filing systems required by state and federal agencies to stay in compliance.

Acted as point of contact for contracting agencies to collaborate to provide contracted services.

Trained new-hires on documentation procedures to better service customers.

Interacted with customers by phone, email or in-person to provide information.

Protected staff and customers and minimized legal and Medicare issues by quickly resolving documentation issues.

Provided primary customer support to contracting agencies.

Maintained agency satisfaction with forward-thinking strategies focused on addressing agency needs and resolving concerns.

Developed community reputation through commitment to customer satisfaction and strong agency relationships.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available services, current prices and upcoming company changes.

Adhered to strict HIPAA guidelines to protect patient privacy.

Efficiently performed insurance verifications, pre-certifications and pre- authorization functions.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Analyzed aging reports to identify trends and patterns causing missed collections.

Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.

Managed and updated financial accounts and permanent records for more than 40 current agencies.

Completed bi-weekly payroll for company employees. Supervised payroll corrections for accuracy and duplications.

Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.

Maintained relationships with agencies and managed invoices for therapy visits.

Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Generated invoices upon receipt of billing information and tracked collection progress.

LEGAL ASSISTANT 10/2002 to 02/2006

Gipson And Norman Attorneys At Law Galveston, TX

Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Prepared for trials, conducting legal research and drafting pleadings.

Scheduled appointments, court appearances for busy law firm.

Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Prepared case summaries for mediation conferences.

Scheduled all appointments, appearances and briefings.

Received and placed telephone calls to clients and prospective clients.

Created, indexed and maintained client binders.

Assisted attorneys in collecting information such as employment, medical and other records.

Organized envelopes, postage and mail correspondence for notice of foreclosures, maintaining postage meter and coordinating with delivery.

Organized files for court proceedings.

Entered new cases into company database.

HELP DESK TECHNICIAN/MANAGER 10/1999 to 10/2002

Getronics Houston, TX

Liaised between business and technology units to manage delivery schedules for applications.

Trained IT team members.

Prepared status charts for weekly management meetings in Excel.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Installed, modified and repaired software and hardware to resolve technical issues.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Configured hardware, devices and software to set up work stations for employees.

Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Trained and supported end-users with software, hardware and network standards and use processes.

EDUCATION

Associate of Arts Business Administration/Accounting

. San Jacinto College District, Pasadena, TX

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