Curriculum Vitae – Rendani Fhedzi
PERSONAL DETAILS
Surname : Fhedzi
First Names : Rendani
Nationality : South African
Area of Residence : Newtown
Language : Tshivenda, English,
BEE Status : Black Female
Contact Details : 072-***-****
Email Address : adqotn@r.postjobfree.com
COMMENTS
Studied Electronics Engineering at Central Johannesburg College from 2008 - 2010(N3 – N6) after completing matric in 2006 from Mopani Intermediate School. ProServ SA offered me a Facilities management in Hospitality learnership from July 2012 - July 2013 based in Vodacom Midrand, during my learnership I assisted as a Client Liaison Officer from September 2012 - January 2013. I also assisted as an account administrator for Vodacom from March 2013 while still on learnership. Duties include solving accounts queries, compiling financial reports, data capturing, accounts management and subtenants billing. After the learnership, E.S.S Compass Group SA from August 2013 - September 2014 employed me permanently as a Handyman while still assisting in accounts administration (while on a Handyman job description). I worked as a warehouse operative from October 2014 on contract at Orange Horizons in Sunninghill; the same company permanently employed me from January 2016 until December 2016. Participated on an Internship from July 2017 - February 2018 at International SOS as medical services administrator intern. From March 2018 - February 2019, I was a Digital Genie at Nedbank Wynberg branch, I am currently permanently at Nedbank Rivonia as a Client Coach. I am flexible, hardworking and adapt to changes quickly. I am also conscientious, organised, articulate, methodical, and able to work diligently under pressure with time management, as well as enthusiastic, self-motivated, creative and willing to learn and take on new challenges. I have gained the following skills:
Filling of accounts invoices
Identifying and solving accounts queries
Meeting skills and presentation skills
Accounts data capturing
Ability to compile reports
Ability to perform billing according to City of Johannesburg tariffs.
Computer skills in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet Explorer, Microsoft Access, Microsoft Power Point
Communication skills, Team player
QUALIFICATIONS
Curriculum Vitae – Rendani Fhedzi
Page 2
QUALIFICATION INSTITUTION & SUBJECTS YEAR STATUS
Matric
Mopani Intermediate School
Tshivenda
English
Biology
Accounting
Physical Science
Computer Studies
2006 Completed
Electronics Engineering Central Johannesburg College Modules for N3 2008
Mathematics
Engineering Science
Industrial Electronics
Radio and Television theory
Modules for N4-N6 2009-2010
Mathematics
Industrial Engineering
Communication Electronics
Digital Electronics
2008-
2010
Completed
Higher Certificate in Economics
and Management Sciences
UNISA
Basic Numeracy 1501
Business Management IA
1501
Economics 1500
English for Economics and
Management Science 1512
English for Academic
Purposes 103F
Ethical Information and
Communication technologies
for Development Solutions
1501
Introductory Financial
Accounting 1501
Financial Accounting
Concepts, Principles and
Procedures 1502
Elementary Quantitative
Methods 1500
Sustainability and Greed 1501
2017 Completed
Degree in Forensic Science and
Technology
UNISA
Completed First Year
On Second Year
2019 In Progress
Curriculum Vitae – Rendani Fhedzi
3
ADDITIONAL CERTIFICATES/QUALIFICATIONS
Name Date Attained Expiry Date
Firs Aid NQF Level 2 Mar 2020 March 2023
Company : Nedbank
Position : Service Consultant
Period : September 2021 – Till date
Duties : Walk the floor, educate clients on devices and ensure connectivity. Manage the banking hall floor. Meet, greet, establish and clarify client needs and verify documentation. Control the queuing system and prioritise clients with special needs. Suggest alternative channels in terms of relevant point of service in relation to costing. Assist with or refer client complaints to management for resolution and feedback. Support and motivate branch staff to educate and migrate clients to digital. Assist in enabling clients on digital and other self-service channels. Manage the client experiences environment. Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.
Reference : Boitumelo Tlhobelo (Rivonia Branch Manager) 011-***-**** / 083-***-****
adqotn@r.postjobfree.com
TOTAL EXPERIENCE
YEARS
POSITION COMPANY DATE
Service Consultant Nedbank Sep 2021 – Till Date
Client Coach Nedbank Sep 2019 – Aug 2021
Multifunctional Consultant Nedbank Feb 2019 – Sep 2019 Digital Genie Nedbank Wynberg Feb 2018 – February
2019
Medical Services Intern International SOS Jul2017 – Feb 2018 Warehouse Operative Orange Horizons South Africa Oct 2014 – Dec 2016 Accounts Administrator E.S.S Compass Group Mar 2013 - Sep 2014 Client Liaison Officer E.S.S Compass Group Sep 2012 - Jan 2013 CAREER HISTORY
Curriculum Vitae – Rendani Fhedzi
Page 4
Company : Nedbank Rivonia
Position : Client Coach
Period : September 2019 – August 2021
Duties : Walk the floor, educate clients on devices and ensure connectivity. Manage the banking hall floor.
Meet, greet, establish and clarify client needs and verify documentation.
Control the queuing system and prioritise clients with special needs.
Suggest alternative channels in terms of relevant point of service in relation to costing.
Assist with or refer client complaints to management for resolution and feedback.
Support and motivate branch staff to educate and migrate clients to digital.
Assist in enabling clients on digital and other self-service channels. Manage the client experiences environment.
Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.
Reference : Boitumelo Tlhobelo (Rivonia Branch Manager) 011-***-**** / 083-***-****
adqotn@r.postjobfree.com
Company : Nedbank Rivonia
Position : Multifunctional Consultant
Period : February 2019 – September 2019
Duties : Ensure the generation of quality leads to enable the cross Sell and retention of clients
Educate clients by suggesting alternative channels i.e ATM, Internet Banking
Increase client and staff usage of digital channels in the branch Improve enticement statistics in the branch (Cash handling) Ensure clients has correct documents before directing ( Discussion based measure)
Provide service to, and maintain relationships with clients by greeting, listening, understanding the client's need (client service cards, client complaints)
CAREER HISTORY
Curriculum Vitae – Rendani Fhedzi
Page 5
Company : Nedbank Wynberg
Position : Digital Genie
Period : February 2018 – February 2019
Duties : Primarily focus on achieving Nedbank Money App Downloads and enrolment targets
Acknowledge and greet customers
Engaging with customers in the branch and at the ID/ATM, regarding the Money App and Internet Banking solutions Educating customers by suggesting alternative self-service channels
Providing sales leads as identified through digital engagement with customers
Educating staff members on all digital channels
Reporting on daily activation statistics.
Reference : Boitumelo Tlhobelo (Wynberg Branch Manager) 011-***-****
adqotn@r.postjobfree.com
Company : International SOS
Position : Medical Services Administration Intern
Period : July 2017 – February 2018
Duties : Providing customer services and support
Answer inbound and outbound calls and respond to written queries timeously
Plan daily target goals and organise own case management and administration
Maintaining accurate details and data of all queries Resolve all complains within agreed service level timeframes Strict adherence to risk and compliance
Meeting planning and minute taking
Reference : Cornelious Van der Westhuizen (Ops Support Manager) 011-***-**** / 079-***-****
adqotn@r.postjobfree.com
CAREER HISTORY
Curriculum Vitae – Rendani Fhedzi
Page 6
Company : Orange Horizons South Africa
Position : Warehouse Operative
Period : October 2014 – December 2016
Duties : Communicate daily in a professional manner with Suppliers and publishers
Achieve the targets and job standards set out by Team Leaders and Supervisors
Communicative between Team Leaders and Supervisors Adaptable and flexible in your approach to work
Production of dispatch notes, pick lists and other relevant paperwork
Distributor returns reconciliation
Mail-order price list generation
Checking area duties
Goods in procedures
Stock rotation and reconciliation
Implement perpetual inventory procedures
Keep work area clean and tidy
To maintain high levels of Health and Safety standards Manage Bidorbuy (online sales website):
Duties : Upload new items every week
Respond to customer queries
Accept/reject offers
Send weekly sales report
Resolve purchase issues/errors
Reference : Blake Levitan (Country Manager)
Company : E. S. S Compass Group
Position : Accounts Administration
Period : March 2013 - September 2014
Duties : Monthly download of accounts
Accounts data capturing
Report account queries
Compile half year as well as financial year-end report. Attend meetings to finalise and sort account queries. Investigate payment notice on accounts.
Reference : Bongani Mkhize (ESS Colleague)
adqotn@r.postjobfree.com
CAREER HISTORY
Curriculum Vitae – Rendani Fhedzi
Page 7
Company : E.S.S Compass Group
Position : Client Liaison Officer
Period : September 2012 - January 2013
Reason for Leaving : Temporary (Taken from Handyman Duties to fill in for an employee on maternity leave)
Duties : Monitoring and reporting on Health & Safety issues Monitoring of all Job Cards and escalating
Outstanding job cards
Manage all activities in accordance with the
ISO Quality Management System
Constantly seek ways of reducing costs for clients Assist when required with the compilation,
Agreement and compliance of risk assessments
Formally audit areas as per the frequencies
In the SLA, Soft Services – day to day management
Of soft services sub-contractor.
CAREER HISTORY