Curriculum Vitae – Rendani Fhedzi

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PERSONAL DETAILS

Surname : Fhedzi

First Names : Rendani

Nationality : South African

Area of Residence : Newtown

Language : Tshivenda, English,

BEE Status : Black Female

Contact Details : 072-***-****

Email Address : adqotn@r.postjobfree.com

COMMENTS

Studied Electronics Engineering at Central Johannesburg College from 2008 - 2010(N3 – N6) after completing matric in 2006 from Mopani Intermediate School. ProServ SA offered me a Facilities management in Hospitality learnership from July 2012 - July 2013 based in Vodacom Midrand, during my learnership I assisted as a Client Liaison Officer from September 2012 - January 2013. I also assisted as an account administrator for Vodacom from March 2013 while still on learnership. Duties include solving accounts queries, compiling financial reports, data capturing, accounts management and subtenants billing. After the learnership, E.S.S Compass Group SA from August 2013 - September 2014 employed me permanently as a Handyman while still assisting in accounts administration (while on a Handyman job description). I worked as a warehouse operative from October 2014 on contract at Orange Horizons in Sunninghill; the same company permanently employed me from January 2016 until December 2016. Participated on an Internship from July 2017 - February 2018 at International SOS as medical services administrator intern. From March 2018 - February 2019, I was a Digital Genie at Nedbank Wynberg branch, I am currently permanently at Nedbank Rivonia as a Client Coach. I am flexible, hardworking and adapt to changes quickly. I am also conscientious, organised, articulate, methodical, and able to work diligently under pressure with time management, as well as enthusiastic, self-motivated, creative and willing to learn and take on new challenges. I have gained the following skills:

Filling of accounts invoices

Identifying and solving accounts queries

Meeting skills and presentation skills

Accounts data capturing

Ability to compile reports

Ability to perform billing according to City of Johannesburg tariffs.

Computer skills in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet Explorer, Microsoft Access, Microsoft Power Point

Communication skills, Team player

QUALIFICATIONS

Curriculum Vitae – Rendani Fhedzi

Page 2

QUALIFICATION INSTITUTION & SUBJECTS YEAR STATUS

Matric

Mopani Intermediate School

Tshivenda

English

Biology

Accounting

Physical Science

Computer Studies

2006 Completed

Electronics Engineering Central Johannesburg College Modules for N3 2008

Mathematics

Engineering Science

Industrial Electronics

Radio and Television theory

Modules for N4-N6 2009-2010

Mathematics

Industrial Engineering

Communication Electronics

Digital Electronics

2008-

2010

Completed

Higher Certificate in Economics

and Management Sciences

UNISA

Basic Numeracy 1501

Business Management IA

1501

Economics 1500

English for Economics and

Management Science 1512

English for Academic

Purposes 103F

Ethical Information and

Communication technologies

for Development Solutions

1501

Introductory Financial

Accounting 1501

Financial Accounting

Concepts, Principles and

Procedures 1502

Elementary Quantitative

Methods 1500

Sustainability and Greed 1501

2017 Completed

Degree in Forensic Science and

Technology

UNISA

Completed First Year

On Second Year

2019 In Progress

Curriculum Vitae – Rendani Fhedzi

3

ADDITIONAL CERTIFICATES/QUALIFICATIONS

Name Date Attained Expiry Date

Firs Aid NQF Level 2 Mar 2020 March 2023

Company : Nedbank

Position : Service Consultant

Period : September 2021 – Till date

Duties : Walk the floor, educate clients on devices and ensure connectivity. Manage the banking hall floor. Meet, greet, establish and clarify client needs and verify documentation. Control the queuing system and prioritise clients with special needs. Suggest alternative channels in terms of relevant point of service in relation to costing. Assist with or refer client complaints to management for resolution and feedback. Support and motivate branch staff to educate and migrate clients to digital. Assist in enabling clients on digital and other self-service channels. Manage the client experiences environment. Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.

Reference : Boitumelo Tlhobelo (Rivonia Branch Manager) 011-***-**** / 083-***-****

adqotn@r.postjobfree.com

TOTAL EXPERIENCE

YEARS

POSITION COMPANY DATE

Service Consultant Nedbank Sep 2021 – Till Date

Client Coach Nedbank Sep 2019 – Aug 2021

Multifunctional Consultant Nedbank Feb 2019 – Sep 2019 Digital Genie Nedbank Wynberg Feb 2018 – February

2019

Medical Services Intern International SOS Jul2017 – Feb 2018 Warehouse Operative Orange Horizons South Africa Oct 2014 – Dec 2016 Accounts Administrator E.S.S Compass Group Mar 2013 - Sep 2014 Client Liaison Officer E.S.S Compass Group Sep 2012 - Jan 2013 CAREER HISTORY

Curriculum Vitae – Rendani Fhedzi

Page 4

Company : Nedbank Rivonia

Position : Client Coach

Period : September 2019 – August 2021

Duties : Walk the floor, educate clients on devices and ensure connectivity. Manage the banking hall floor.

Meet, greet, establish and clarify client needs and verify documentation.

Control the queuing system and prioritise clients with special needs.

Suggest alternative channels in terms of relevant point of service in relation to costing.

Assist with or refer client complaints to management for resolution and feedback.

Support and motivate branch staff to educate and migrate clients to digital.

Assist in enabling clients on digital and other self-service channels. Manage the client experiences environment.

Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.

Reference : Boitumelo Tlhobelo (Rivonia Branch Manager) 011-***-**** / 083-***-****

adqotn@r.postjobfree.com

Company : Nedbank Rivonia

Position : Multifunctional Consultant

Period : February 2019 – September 2019

Duties : Ensure the generation of quality leads to enable the cross Sell and retention of clients

Educate clients by suggesting alternative channels i.e ATM, Internet Banking

Increase client and staff usage of digital channels in the branch Improve enticement statistics in the branch (Cash handling) Ensure clients has correct documents before directing ( Discussion based measure)

Provide service to, and maintain relationships with clients by greeting, listening, understanding the client's need (client service cards, client complaints)

CAREER HISTORY

Curriculum Vitae – Rendani Fhedzi

Page 5

Company : Nedbank Wynberg

Position : Digital Genie

Period : February 2018 – February 2019

Duties : Primarily focus on achieving Nedbank Money App Downloads and enrolment targets

Acknowledge and greet customers

Engaging with customers in the branch and at the ID/ATM, regarding the Money App and Internet Banking solutions Educating customers by suggesting alternative self-service channels

Providing sales leads as identified through digital engagement with customers

Educating staff members on all digital channels

Reporting on daily activation statistics.

Reference : Boitumelo Tlhobelo (Wynberg Branch Manager) 011-***-****

adqotn@r.postjobfree.com

Company : International SOS

Position : Medical Services Administration Intern

Period : July 2017 – February 2018

Duties : Providing customer services and support

Answer inbound and outbound calls and respond to written queries timeously

Plan daily target goals and organise own case management and administration

Maintaining accurate details and data of all queries Resolve all complains within agreed service level timeframes Strict adherence to risk and compliance

Meeting planning and minute taking

Reference : Cornelious Van der Westhuizen (Ops Support Manager) 011-***-**** / 079-***-****

adqotn@r.postjobfree.com

CAREER HISTORY

Curriculum Vitae – Rendani Fhedzi

Page 6

Company : Orange Horizons South Africa

Position : Warehouse Operative

Period : October 2014 – December 2016

Duties : Communicate daily in a professional manner with Suppliers and publishers

Achieve the targets and job standards set out by Team Leaders and Supervisors

Communicative between Team Leaders and Supervisors Adaptable and flexible in your approach to work

Production of dispatch notes, pick lists and other relevant paperwork

Distributor returns reconciliation

Mail-order price list generation

Checking area duties

Goods in procedures

Stock rotation and reconciliation

Implement perpetual inventory procedures

Keep work area clean and tidy

To maintain high levels of Health and Safety standards Manage Bidorbuy (online sales website):

Duties : Upload new items every week

Respond to customer queries

Accept/reject offers

Send weekly sales report

Resolve purchase issues/errors

Reference : Blake Levitan (Country Manager)

082-***-****

Company : E. S. S Compass Group

Position : Accounts Administration

Period : March 2013 - September 2014

Duties : Monthly download of accounts

Accounts data capturing

Report account queries

Compile half year as well as financial year-end report. Attend meetings to finalise and sort account queries. Investigate payment notice on accounts.

Reference : Bongani Mkhize (ESS Colleague)

083-***-****

adqotn@r.postjobfree.com

CAREER HISTORY

Curriculum Vitae – Rendani Fhedzi

Page 7

Company : E.S.S Compass Group

Position : Client Liaison Officer

Period : September 2012 - January 2013

Reason for Leaving : Temporary (Taken from Handyman Duties to fill in for an employee on maternity leave)

Duties : Monitoring and reporting on Health & Safety issues Monitoring of all Job Cards and escalating

Outstanding job cards

Manage all activities in accordance with the

ISO Quality Management System

Constantly seek ways of reducing costs for clients Assist when required with the compilation,

Agreement and compliance of risk assessments

Formally audit areas as per the frequencies

In the SLA, Soft Services – day to day management

Of soft services sub-contractor.

CAREER HISTORY

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