Customer Service Administrative Assistant
Resume:
Kristyne Betkowski Santopietro
Phillipsburg, NJ 08865
Cell Phone: 201-***-****
Email: ************@*******.***
Key Strengths:
*Interpersonal Skill
Excellent Rapport with Customers
* Top Computer Skills
Self-motivated
Strong Work Ethic
Quick Learner
Hot Docs
* WordPerfect X5
Platinum Services
Microsoft Word
PROFESSIONAL EXPERIENCE
Front Desk CA Midtown Family Chiropractic
June 2015 - May 2018 Dr. Paul J. Roses, Bayonne, NJ
Position entitled patient contact, entering information into database, Customer Service
Answering heavy phone volume
Calling new patients confirming appointments
Gathering patient information and insurance for verification
Workers Compensation and PIP patients Helping patients fill out consultation forms day of appointment
Escorting patients to room have them watch videos and make sure they are prepared for the Dr. to come in for exam.
In room with doctor documenting all subluxations and pain scales.
Setting appointments up for patient weekly schedule.
Doing primary and secondary billing of all patients to their prospective insurance carriers.
Setting up the New Patient Reports on Monday evenings and Wednesdays mornings.
Responsible for gathering all financial information to discuss with patient.
Making sure all financial plans and payments are in place for each patient.
Posting payments and payment plans into Plantinum database.
Calling missed appointments and rescheduling
Contacting insurance companies for non-payment of visits.
Making sure office is clean and presentable for next day.
Contacting primary doctors for referrals if needed for insurance.
Gathering delinquent accounts
Writing up Delinquency letter with attorneys letterhead
Making copies of all documents pertaining to delinquency
Filling out all court paperwork for processing
Make copies for court
Send all delinquent accounts to small claims court for processing
Await remittance from court for date of appearance
Go to small claims court to plead cases for reimbursement
Sit with mediator to try and negotiate and settlement amount
Sit with Judge for approval of payment if no show get default judgement
Administrative Assistant
Law Offices of Irwin D. Tubman, Esq.
November 2013 – June 2015
Bayonne, New Jersey
Position entitled client contact, entering information in database, compiling client folders with all documents.
Gathering all information and documents from client.
Entering information into database file.
Filling out proper forms for each client, child custody, divorce, modification of a motion,
Filing proper papers with the courts, complaint for divorce, modification of child support, real estate, landlord tenant.
Following up with the courts if paperwork was received.
Answering large volume of phone calls, filing and organizing files.
Opening new files for each client
Forwarding all documentation to adversary counsel through email, fax, regular mail or certified.
Post office runs along with bank deposit runs
Customer Service Manager
Professional Security Technologies
July 2008 - July 2009
Nutley, New Jersey
Position involved handling all service issues, database administration and sales support for regional security system integrator. Customer base: large corporate customers, banks, property management firms and educational institutions.
Handled all customer contact regarding service issues, scheduling technicians, and follow-u
to ensure installation and service quality
Verified and entered new account data as well as all on-going changes to confidential customer database for web-based access control system and alarm monitoring customers
Interfaced with vendors to order equipment, handle return merchandise, back orders and to ensure just in time delivery for new job installations
Prepared quotations for Vice President, Sales and Account Managers using Quickbooks. Kept sales apprised of service issues with their assigned clients as well as equipment availability for new installations Responsible for tracking budgeted hours for technicians and equipment inventory and reporting same directly to company president
Suggested and implemented computerizing service call data in order to ensure better tracking of technicians and more cost effective use of time
Compiled all completed service tickets, reviewed for accuracy and forwarded to accounting department for billing
Commended for quickly learning new Service Ledger software on my own and teaching others to use same.
Clerical Assistant — Part Time
Faloni and Larusso Attorneys
March 2008 - July 2008
West Caldwell, New Jersey
Position involved assisting attorneys and staff with clerical duties such as assembling supporting documents as well as entering data necessary to file judgments and interrogatories on a timely basis. Accuracy and attention to detail were essential in this position.
Title Producer Metro Title Agency
February 2004 — March 2008 West Caldwell, New Jersey
Performed all administrative duties to service clients of busy title agency Strong organizational skills and ability to meet deadlines were required in this position.
Processed all new orders by entering data into "Snapclose" system
Heavy phone contact with clients, lenders and attorneys to gather data necessary to complete title searches
Ordered surveys, followed up and disbursed information to appropriate parties Prepared complete title binders for review and once approved, forwarded copies to clients, lenders and attorneys
Completed all endorsements for mortgage and lender changes
Filed and completed all judgment, tax and child support searches
Approved searcher invoices and maintained computer files for future reference.
Operations Manager
Community Food Services, Inc.
September 1997 — January 2004
Bayonne, New Jersey
Managed food service operation and served as lead cook in a high school with enrollment of 500 students. Responsibilities included oversight of meal preparation, specialty food and supply orders and budgetary responsibility.
Supervised cooks and managed entire operation related to daily meal preparation as well as special events at the high school
Hired, trained and supervised employees
Contacted vendors to order food and supplies
Received deliveries, verified accuracy and approved invoices for payment
Claims and Benefits Manager
Joseph Cory Delivery Service, Inc.
May 1982 - September 1990
Jersey City, New Jersey
Handled all employee insurance enrollments and claims as well as customers' liability claims & auto insurance matters. Involved heavy phone contact with insurance carriers.
Contacted customers to gather information relating to damages that occurred during deliveries and processed all documents
Processed workers compensation claims and communicated with doctors
Processed disability claims and arranged surveillance when necessary
EDUCATION
Wilma Boyd Career Schools, Coraopolis, PA
Coursework: Graduated: November 1978
Concentrated study on becoming a reservations specialist
St. Anthony High School, Jersey City, NJ
College Prep and Secretarial Concentration
Graduated: June 1978
TECHNICAL SKILLS
Microsoft Outlook, Word, Excel, Quickbooks, Service Ledger, Snapdose, Hot Docs, WordPerfect
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate