Support Agent Executive Assistant
Resume:
NATASHA CHUGH
Adarsh Colony Gwalior
E: ***********@*****.***
PERSONAL SUMMARY
Accomplished and driven service manager with experience of coordinating operational activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting impressive track record of working closely with commercial departments such as sales and product management to assist the smooth operational running of a company.
Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and hard work.
CAREER HISTORY
Worked as a Team Leader in WIPRO PVT. LTD. Able to handle team of fifteen members in VERIZON International process as a support agent. Providing resolution regarding modem and routers regarding internet connections. Able to handle queries of each member of team and capable of update weekly report of team.
Worked in Lokwani sales Private limited as an HR Executive. Able to manage management of employees and company as well. Also worked as a sales executive as well as taking care of service of products.
Working in Scindia Kanya Vidyalaya, Gwalior as an Executive Assistant to Principal since 2014. Handle administrative work and all personal contributions of principal related to work.
Duties:
Serve as first responder for Principal’s, with the ability to appropriately act on their behalf by responding to requests and prioritizing needs.
Manage and maintain Principal’s calendar and schedule; scheduling internal and external meetings, conferences, special events, telecommunications and travel.
Help Principal in preparation of materials for meetings, conferences, etc.
Providing high quality, up-to-date documentation for all service arrangements.
Motivating and guiding admin team.
Seeking out, establishing and maintaining relationships with operational contacts.
Prepare correspondence on behalf of Principal
Review and respond to email, mail, invitations and phone calls; this may include responding on behalf of the Principal.
Provide general assistance and serve as an intermediary between executives and staff.
Keep Principal contact system current and accurate
Assist with special projects as they arise.
Maintain a filing system for correspondence, business matters and other related data
Create, prepare and submit expense reports for executives.
Ability to observe strict confidentiality in all aspects of services provided
Prepare reports for internal and external investors
Serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.
Proactively developing and retaining key customer accounts.
Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.
Carrying out quarterly billing checks and inventory audits
Collecting and analyzing data, then using it to plan and manage both projects and systems.
PROFESSIONAL EXPERIENCE
Managerial attributes
Ability to work closely with and develop relationships with clients.
Improving and developing the knowledge & skills of others.
Highly organized with a positive 'can do' attitude.
Knowledge of progress monitoring and reporting.
Ability to organize clerical work, administration, control systems and financial resources.
Experience of using modern business methods in a practical way.
Knowledge of recruiting, selecting and appraising staff.
Able to handle communications and corporate affairs.
Building effective and efficient teams.
Personal Attributes
Excellent customer facing skills.
Disciplined, energetic and results orientated.
Can create environment where colleagues and staff can develop and excel.
High standards of numeracy and literacy.
Assertive and confident.
Self-starter, who can multi-task in a demanding environment.
KEY COMPETENCIES AND SKILLS
Travel and Accomodation
Effective leadership
Integrity
Team development
Planning
Q QUALIFICATIONS
B.COM from Jiwaji University Gwalior (M.P)
MBA from IIBM- MEERUT from HR Management and International Business Administration.
Excellent written and oral communication skills
Strong time prioritization skills
PERSONAL DETAILS:
Father Name : Shri Ved Prakash Chugh
Date of Birth : 07/09/1992
Marital Status Married
Nationality : Indian
Languages known : English, Hindi, Punjabi
Permanent Address : Adarsh Colony Gwalior
DECLARATION:
I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.
Date:
Natasha Chugh
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