Customer Service Representative

Sheila M. Edwards

Cell: 630-***-****

Email: ********@*******.***

Summary of Qualifications

Innovated professional with over six years of experience in healthcare and customer service.

Skills

Customer Service

Multitasking

Type 60-70 wpm

Proficient in Microsoft Word, Outlook, Access, Excel, PowerPoint and Internet usage

EPIC

Life Image

Avaya

TeleVox

IDX

Post, Einstein, Watchtower and Scout Monitor

Insurance Verification: NDAS, RIC,

EEV

Professional Experience

Loyola Medical Center, Maywood, IL 03/18-Present

Service Representative-Cancer Center

Greet patients at front desk for their appointments.

Verify and update patients' demographic and insurance information.

Schedule follow-up appointments, exams (Bone Density Scan, Bone Scan, CT Scan, Echocardiogram, MRI, Ultrasound and Venus Doppler), chemotherapy treatment and lab visits.

Arrange for patient to have a phone or video visit

Consultation with specialist

HAR patient’s file when new insurance has been added.

Collect copays/payments from patients by cash, check or credit card.

Reconcile bank at the end of shift.

Loyola Medical Center, Maywood, IL 09/16-03/18

Patient Access Partner II

Schedule, cancel and reschedule appointments for patients' for the following specialties: Primary Care, Cardiology, Pulmonary, Vascular Medicine, Cancer Center and Hepatology.

Accurately pre-register patients' for appointments, tests, verifies and updates patients' demographic and insurance information.

Identifies insurance types, validates contract status of insurance with Loyola for physicians and facility to insure maximum reimbursement and correct payment.

Work with designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocol.

Comcast, Elmhurst, IL 07/10-09/16

Technical Logistics Center SPU (Special Project Unit)

Rapid Respond Tracker (RRT) Box - Submitted jobs when hold time was too long.

Watchtower - Scheduled appointments with existing customers when technicians detect a problem with their service and revised work orders that were set up incorrectly.

Help Desk Mailbox – Scheduled special request orders (SRO) for supervisors technicians.

Independent Contractor

Personal Care Taker, San Diego, CA and LaGrange Park, IL 03/03-11/10

Provided daily and personal care for disabled child.

Scheduled medical appointments and provided transportation to and from appointments.

Maintained proper medication list with names, dosage, and scheduled time to take.

Ensured that all medications were listed on a schedule which included names, proper dosage, and schedule times of taking.

Placed orders for supplies and medical equipment's.

Verified that equipment was properly working and call for repairs when needed.

Education

University of Phoenix, Phoenix, AZ

Associate Degree in Healthcare Administration

Graduated: February 2010

Professional Career Development Institute, Norcross, GA

Medical/Dental Office

Graduated: July 2005

National City Adult School, National City, CA

High School Diploma

Graduated: June 2001

References available upon request.

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