Customer Service Crew Member
Resume:
Chelsea Mitchell
**** ****** **. ******** *******, OH 44143
***************@*****.***
Objectives
My ultimate work objective is to provide excellent customer service that exceeds the standard expectations of my employers, other team members, and customers
Experience
March 2022 - Present
Ganley Bedford Imports, Bedford, OH
BDC agent
- Communicates with guests and other service members
- Coordinates appointments with scheduling advisors
- Sets appointments for 3 dealerships
- Utilizes Shopwatch, Xtime, Excel, and Microsoft Word daily September 2020 - March 2022
Airport Infiniti, Brookpark, OH
Lot Manager
- Maintain appearance of dealership lot and inventory
- Perform administrative duties that relate to inventory upkeep: including maintaining detail supplies, scanning invoices, processing trade paperwork, and inspecting all new vehicles that come on transport truck for damage
September 2019 - September 2020
Crestmont Buick GMC, Beachwood, OH
Abmin, Service Advisor Assistant
- Make sure all inventory is put in the system correctly
- Keys to the vehicles are stocked in the right and put in the right location
- Greet the customer when they pull in the service drive
- Handling cash or cards when processing customer transactions August 2018 – June 2020
Pinstripes, Beachwood, OH
Server
- Play an essential role in finding the right solutions for customers by offering them alternative meal options when their requested choice is not available or by arranging their surroundings to suit their needs
- Excel at multitasking by serving customer needs, bussing tables and greeting new customers at the door all day long
- Frequently receive recognition and rewards for top sales performance competitions
- Have received many comment cards for my excellent customer service
- Work closely as a key member of a team by running food for my coworkers, greeting their customers, and assisting coworkers’ customers when available to show excellent teamwork skills and provide for the customer
March 2016 - April 2017
Ferman Automotive, Lutz, Florida
Service Team Member
- Communicates with guests and other service members
- Coordinates appointments with scheduling advisors
- Sets appointments for over 14 dealerships
- Utilizes Shopwatch, Xtime, Excel, and Microsoft word daily
- Processes guest requests
- Transfers guests to appropriate departments
August 2010 - August 2014
Steak ‘n Shake, New Port Richey, FL
Cashier & Crew Member
- Responsible for balancing of register drawer
- Handling cash and processing customer transactions
- Clear customer checkout lines quickly and efficiently
- Fully cross trained in all areas of the restaurant: cashier, cook, server and phone orders Education
Graduated in 2010 and earned a Diploma
Gulf High School
New Port Richey, FL
Volunteer Work
- Air Fest
- Delivering baskets on Thanksgiving
- Putting flags in the cemetery for Veterans Day
- Clean houses for the elderly
- Teach fishing to young kids
- Security work with Criminals justice
- Chasco Fiesta
- Bike Fest
- Founders’ Day
- Christmas Parade
- Seafood Festival
- Multiple Sclerosis Drive
- Cancer Drive (Relay for Life)
- Member of ROTC
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