Customer Service Banquet Manager
Resume:
Stephanie Needham
Wetaskiwin, AB. T9A1X1
***************@*****.***
Experience
June 2010- April 2020
Horizon Camps & Catering, Edmonton AB.- Hospitality Operations Assistant
● Excellent customer service and a professional rapport with all customers and vendors.
● Worked closely with the Accounting Departments- responsible for month end inventory reports for AP.
● AR - cost coding of all food, chemicals, external/internal customers and catering/event invoices. - Liaise with AR for all invoice, and payment matters,
● Designed & maintained invoice/transfer of goods spreadsheets, for AP to bill to external customers..
● Efficient in ERP programs - Microsoft Accounting-Great plains and Kwik Tags.
● Very knowledgeable in Microsoft Office(Work, OutLook, Excel, Power Point).
● Relief for the Administrators( answering phones, greeting customers, Excel reports, filing etc.)
● Expedited/ picked orders between the warehouse & vendors to ensure on time deliveries.
● Tracked and recorded internal transfers, weekly inventories for food and chemical products to ensure accurate inventory records.
● Weekly inventory management for food supplies to ensure internal customers (Chefs, Camp managers) were within budget expectations.
● Trained/ worked with to develop a custom ordering & inventory system with GFS for (Chefs, Camp managers) Create Safety PowerPoint presentations bi-monthly.
● Responsible for all internal & external Catering requirements.(please inquire re: other half of my job description).- house keeping of coffee stations, stocking, cleaning etc. October 2009- May 2010
Garda Security- EIA, Edmonton International Airport- Pre-board Security O cer
● Excellent oral and communication, directed / informed passengers through the screening process. Efficiently processed passengers and their baggage in secured areas. Conducted searches of baggage and persons.
● Operate hi-tech screening devices (e.g., x-ray, walk- through metal detector, hand-held metal detector, full-body scanner, etc.)
● Filling of daily logs. -Daily ongoing training and long-term development courses.
● Professionalism at all times in high stress situations. - skills. March 2001- September 2009
Ovation Catering & Banquets (Division of PTI Group, Edmonton) 2
- Assistant Banquet Manager
● Collectively worked alongside the Banquet manager from the quotes, consultations to the full execution of the event. Professional and exceptional customer service, Safety oriented.
● Managed the hiring & training of all staff required on the front end (serving, bar, volunteers).
● Maintained records -financial details-maintained budget requirements.
● Consulted on events: Company BBQ’s, Corporate luncheons/dinners, Weddings, Golf tournaments, Trades shows etc.
● Execution of complete set up/design of events: tables/chairs, linens, stages, back drops, food lines, dessert/coffee stations, bars, registrations tables, security, and audio equipment.
● Logistics of trucks/rentals, packing of equipment, maintained all equipment, all janitorial services of the venue.
● Responsible for managing bar: floats, cashouts, and deposits, liquor orders, supplies, hiring, and inventory.
● Conducted post-events evaluation to determine future improvement. Education
Lord BeaverBrook High School - Diploma
Accomplishments
Courses/Training:
● Leading your Team
● Stress Management
● Effective Management
● Loss Prevention
● Canadian Food Safety Training
● First Aid
● CTEC Advanced Driver Training
● It’s Good Business
References
1) Shirley Zotzman ~ 780-***-****
2) Melanie McAvena ~ 780-***-****
3) Alicia Desaulniers ~ 780-***-****
Contact this candidate