Customer Service Human Resource

ANGAD SINGH

Oshawa, Canada, L*J 437-***-**** ***************@*****.***

Summary

I am a dynamic, self-motivated graduate groomed in military environment with focus on all round development and seeking to pursue career in Human Resource Management. Skills

• Customer Service

• Verbal and Written Communication

• Networking

• Leadership

Work Experience

HR Intern

Great Connection Employment Services, Toronto, ON 09/2021 to 11/2021

• Screening resumes and conducting on- call interviews.

• Filed paperwork, sorted, and delivered e-mail, and maintained office organization.

• Operated and maintained applicant tracking and candidate management systems.

• Evaluated strengths and weaknesses of candidates through effective screening processes.

• Maintained filing system of current, prospective, and future positions.

• Helping candidates in the onboarding process.

• Experience in online workforce portal.

Stocker Associate

Walmart, Oshawa, ON 04/2020 to Present

• Collaborated with backroom and receiving team, working night shifts to support inventory fulfilment goals.

• Performed inventory control, such as counting and stocking merchandise.

• Changed sales floor signs to show current pricing and support product promotions.

• Greeted customers and directed to requested products.

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.

• Demonstrated strong communication skills and understanding of packing slip processing requirements.

• Helped customers locate desired items and transfer oversized items to vehicles

• Recruitment and Selection

• CRM Software Experience

• Multitasking

• MS Office

Cashier

Walmart, Oshawa, ON 09/2019 to 04/2020

• Helped customers complete purchases, locate items, and join reward programs.

• Answered questions about store policies and addressed customer concerns.

• Monitored self-checkout systems and provided assistance or intervention where required.

• Worked flexible schedule and extra shifts to meet business needs.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Completed inventory counts and ordered merchandise.

• Checked identification for proof-of-age for alcohol sales. Education

Post-Graduate Diploma: Human Resource Management

George Brown College, Toronto, ON 12/2021

• Relevant Coursework Completed: Employment Standard Act, Labour Law, Training and Development, and Managing Union.

• Professional development completed as an HR Recruiter.

• Completed 3 Months Internship as an HR recruiter at Great Connection employment Services, Scarborough.

Post- Graduate Diploma: Advertising: Digital Media Management Durham College, Oshawa ON 05/2020

• Relevant Coursework Completed: SEO and Website designing Bachelor of Arts: Media and Communication

Manipal University, Karnataka, India 05/2018

• Research papers:

-Purple Shades for ' People Managers of Tomorrow' (01/2017)- Presented at MICA.

-Man vs Weather (03/2018)- Presented at Manipal University.

• Elected Captain of Basketball Team.

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