Loan Processor

SHERI L. DUFEK

***** **** **** **. ************, OH 44136 ~ 216-***-**** ~ **********@*****.***

Objective To obtain a challenging position that would utilize my strong communication and problem-solving skills along with my consistent management background. I have succeeded several times in implementing new policies and procedures in existing organizations and with brand new branches and start-up companies/divisions within organizations. Looking to be part of a strong team atmosphere with the ability to grow within an organization and build team morale. Most managerial activities were worked in a team atmosphere and always working together to grow support of operations and sales to meet everyone’s expectations. Management Strengths: Building Operational teams and defining roles, responsibilities, tasks, and overall loan productivity and flow. I Implemented Jr. Processors and Jr. Closers for more efficient processes. Quickly reformed processes and procedures with all Upper management. Help and train employees to grow and advance within an organization. Qualifications

Employment History

Accountable for the implementation of changes to products, systems, policies and procedures, and for compliance with all state guidelines.

Responsible for sales and sales management practices that result in the success of expected results with owner’s clients.

Exceptional organizational and personnel skills.

Capable of establishing priorities to meet goals.

Capable of working independently, or as a fully cooperative member of an organized team.

Supervisory/Management skills

Effective written and verbal communication skills.

Proficient with Encompass, Calyx, Integra, Desktop Originator, Desktop Underwriter, Loan Prospector, GUS, FHA Connection, VA Portal, Word, Excel, Byte, and the Internet. 04/05/2021-01/14/2022 Rapid Mortgage Company, Strongsville, OH Operations Manager

Lead a team of 6 loan officers, 3 Loan Officer Assistants & 2 processors. Also was part of the production and maintained a pipeline of 40+ loans per month. Re-vamped departments to work more efficient together and worked closely with other department managers to give new ideas and implemented new procedures and policies. I was personally getting files cleared to close weeks ahead of contract dates to create Raving fan customer service levels. Responsible for pipeline meeting reviews weekly. 10/28/2019 –03/31/2021 CrossCountry Mortgage, LLC. Brecksville, OH Senior Loan Processor- Construction Department

Processing Construction loans from start to finish. Responsible for engaging and working with Builders, Borrowers, Real Estate Agents, Title Companies, and Loan officers to process and pre- underwrite Conventional, FHA, & VA products. Assisted in Re-vamping Encompass to be more tailored to Construction Loans.

03/01/2014 - 10/17/2019 Union Home Mortgage Corp. (Formally Union National Mortgage Co.) Strongsville, OH

Account Executive/Wholesale Division

Promoted to AE position after building and revamping the Wholesale Division. Daily engagement with Broker Partners to maintain top customer service levels. Product and Scenario lookup for new submissions. Very knowledgeable with the internal system and TPO Portal which has been a great asset as an AE assisting Brokers. Prospect new clients on a weekly basis to build new relationships. Constantly marketing to new and existing customers. 06/2009-03/2014 Union National Mortgage Co (Union Home Mortgage Corp) Strongsville, OH Loan Operations/Processing and Closing Manager

Started Wholesale Division in its second year of inception with a pipeline of 20 loans. Revamped department and implemented ideas, solutions, and systems to improve customer service, turn times, overall flow and development of each department. Pipeline now consists of over 300 loans and constantly growing. Division now consists of a full registration team, processing department, appraisal department, underwriting department, closing department and 10 AE’s. Responsible for implementation of new software (Encompass) and TPO broker portal. Liaison between AE’s, inside staff and broker partners. Day to day responsibilities include, but are not limited to the following: escalate rushes for AE’s and broker partners, Set-up new broker partners with new Web Portal access and overall process, make exceptions when the Vice President is not available, coordinate with processing staff complete work flow, coordinate with closing staff complete work flow, coordinate with underwriting staff complete work flow, prioritize files and manage pipeline activity, handle post-closing issues, build quality relationships with broker partners, handle all broker partner complaints and concerns, work one on one with the contract UW’s, Ordering MI certs, & misc. daily operation issues. Trained new employees.

03/2008-06/2009 The Huntington National Bank Cleveland, OH Loan Officer

Responsible for sales of mortgage loans for four branch locations. Priority of maintaining relationships with the four branches to achieve highest level of referrals from mutual bank customers. Also responsible for full submission of files to corporate underwriting and seeing the file through to closing. Pay compensation is not only driven off of volume, but also weighed heavily on cross sales of other bank products. Constantly working with bank partners to network. Initiated new marketing strategy for business development. Initially started in one branch and has since expanded to other branches due to its success.

8/2005-03/2008 Axis Financial Group, Inc. Middleburg Heights, OH Underwriter/Head Processor/Loan Officer

Responsible for complete overhaul of the existing department. Hired into the Processing Department to implement all new procedures and plans which I had created at my previous job of seven plus years. Updated all disclosures and policies to correspond with industry changes that were effective January 2007. Replaced existing staff and notified company instantly of internal fraud issues. Once company was realigned, was responsible for all loans that were logged into the system. Helped determine the appropriate program and financial solutions for all clients. Assisted in training new loan officers and processors. Responsible for processing all files from start to finish. Managed a pipeline of 40-60 loans per month. Worked directly with the Operations Manager on compliance issues and resolution. Originated loans in addition to operations and maintained a pipeline of at least four new loans per month. Renewed license with the state of Ohio.

01/2004-08/2005 Ohio Financial Group, LTD Independence, OH Regional Processing Manager/Loan Officer

Responsible for training and overseeing the Processing Departments of five branch offices and their weekly pipeline reports. In charge of running the Correspondent Warehouse line for the entire company

(six offices). Duties consisted of pre-approving files, file submissions, underwriting, clearing stipulations, preparing closing docs, selling to the Investor and post-closing. Also distributed and processed the Conforming, FHA, VA, and Non-conforming loans originated by the loan officers from various offices. Also originated own loans in addition to operations and maintained a pipeline of at least four new loans per month.

06/1998-01/2004 Ohio Financial Group, LTD Independence, OH Sr. Loan Manager

Started the Processing Department for the company from the ground up. Developed strong relationships with eighty or more lenders to enable extra incentives and perks for the company. The Processing Department was made up of me and three assistants that were responsible for the complete loan evaluation from pre-qualification to closing for over ninety Loan Officers. 02/1997-06/1998 Axis Financial Group, Inc. Middleburg Hts, OH Processing Manager

Started as a Telemarketer, promoted two months later to Telemarketing Supervisor and was rapidly advanced to Processor one month later. Responsible for entry level processing; entering applications in Byte software, ordering employment, mortgage/rent and deposit verifications, ordering title commitments, changing Homeowners Mortgagee clauses, ordering flood certifications, submitting files to underwriting, clearing conditions and closing the loans. Gradually advanced to running the Correspondent Warehouse line.

Education

2008 Joined Business Networking International (BNI) Completed MSR training to become a member 2001-2008 Seminars related to Mortgage Lending/License Renewal 2001 Attended classes and took exam to become a Licensed Loan Officer for the State of Ohio 1997 Attended Residential Mortgage Lending School

1994–1997 North Royalton High School graduate

References available upon request

“I had the opportunity to work with Sheri during my time at Union Home Mortgage. I started as a closer and under Sheri’s management and tutelage I became the manager of closing department in less than a years’ time. Sheri had a unique ability to teach the people around her without really knowing she’s doing it. She is very skilled in her field and puts her clients and colleagues at ease with her experience and knowledge. On a personal note, I learned more during my time working with Sheri Dufek, than I did from any other person that I had met in the field.” Kim Thompson, Closing Manager.

“Sheri was a positive and patient leader. I always felt at ease working and learning from her and she was a wealth of knowledge.” Amber Allcorn, Processing Team Lead

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