Travel Consultant Call Centre

CURRICULUM VITAE SUMMARY

Name: Nqobile Shongwe Suitable Job Title:

Contact Number: 067******* Drivers License: Yes

Email Address: ***************@*****.*** Gender: Female City: Johannesburg Birth Date: 05 May 1991

Province: Gauteng Physical Disability: No

Country: South Africa Ethnicity: Black

Availability: Nationality: South African

Education Summary:

Senior Certificate: Petit high school National Diploma: Tourism management Certificate: Amadeus Novice Short Course: Travel Insurance Short Course: Amadeus Altea

Industry Experience: (1 - 8 relates to employment listed below) Aviation Travel Hospitality Student recruitment agency Computer Software Experience:

Microsoft word Microsoft PowerPoint Microsoft excel Outlook Employment History: (most current to previous)

Start - End Term Company Name JobTitle

Apr 2017 - Aug 2019 Perm Bid Air Services Customer service agent Oct 2016 - Dec 2016 Temp Risana Travel Junior Travel Consultant Feb 2014 - Jun 2014 Temp Kopanong Hotel and Conference Centre Volunteer intern Feb 2009 - Jul 2009 Temp Dial A student Promotions /call centre agent

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CURRICULUM VITAE DETAILED

Nqobile Shongwe

(PRIVATE & CONFIDENTIAL)

PERSONAL INFORMATION

Title: Miss

Name: Nqobile

Surname: Shongwe

Contact Number: 067*******

Email Address: ***************@*****.***

Identity No: 910**********

Birth Date: 05 May 1991

Gender: Female

Ethnicity: Black

Nationality: South African

City: Johannesburg

Province: Gauteng

Country: South Africa

Credit Record: My credit record is clear

Criminal Record: I don't have a criminal record

Drivers License: Yes

Transport: I use public transport

Home Language: Swati

Second Language: English

Marital Status: Single

Dependants: 1 child

Health: Good

Medical Conditions: No

Physical Disabilities: No

ACHIEVEMENTS & AWARDS

Year - 2019: Keeping a clear credit record

SECONDARY EDUCATION

Highest Level Completed: Senior Certificate - Grade 12 Name of Institution: Petit high school

Type of Institution: High School

Date Completed: 2008

Subjects: English home language

Afrikaans 1st additional language

Mathematics

Life orientation

History

Economics

Geography

TERTIARY EDUCATION

National Diploma: Tourism management - University of Johannesburg - 2014 Certificate: Amadeus Novice - Boston city college - 2015 Short Course: Travel Insurance - Travel Insurance Work shop - 2013 Short Course: Amadeus Altea - Bid Air Services - 2016 SOFTWARE LEVEL & NAME

Advanced: Microsoft word

Advanced: Microsoft PowerPoint

Intermediate: Microsoft excel

Advanced: Outlook

EMPLOYMENT HISTORY

Employer 1:

Job Type: Perm

Period Employed: Apr 2017 - Aug 2019

Company Name: Bid Air Services

Industry Type: Aviation

Position/Title: Customer service agent

Reason for leaving: Personal

Job Description:

1 Assisting wheelchair, unaccompanied minors, blind, deaf and first flyer passengers through security points, immigration and boarding gates.

2 assist passengers in allocating their luggage upon arrival. 3 ensure passengers bags are not above allowed weight before checking in for a flight. 4 ensure assisted passengers do not miss their flights. Reference Name: Thabisa

Reference Job Title: Team leader

Reference Cell Phone No: 079*******

Can we contact them?: Yes, you may contact them

Employer 2:

Job Type: Temp

Period Employed: Oct 2016 - Dec 2016

Company Name: Risana Travel

Industry Type: Travel

Position/Title: Junior Travel Consultant

Reason for leaving: Contract ended

Job Description:

1 liaising with passengers on the phone, email or in person to discuss their travel requirements. 2 preparing customized travel itineraries.

3 make and confirm bookings.

Keep up to date with travel industry news.

4 advice clients on suitable options for flights, accommodation, travel insurance, baggage limits etc. Reference Name: Given Shivambi

Reference Job Title: Supervisor

Reference Landline No: 011-***-****

Reference Cell Phone No: 073-***-****

Can we contact them?: Yes, I have already left this job Employer 3:

Job Type: Temp

Period Employed: Feb 2014 - Jun 2014

Company Name: Kopanong Hotel and Conference Centre Industry Type: Hospitality

Position/Title: Volunteer intern

Reason for leaving: Work experience learning completed Job Description:

1 setting tables for breakfast, lunch and dinner at the restaurant. 2 setting tables for different conference styles per client request. 3 washing and polishing of dishes.

4 switchboard operating.

5 reception duties.

Reference Name: Bongani/kenneth

Reference Job Title: Supervisors

Reference Landline No: 011-***-****

Can we contact them?: Yes, you may contact them

Employer 4:

Job Type: Temp

Period Employed: Feb 2009 - Jul 2009

Company Name: Dial A student

Industry Type: Student recruitment agency

Position/Title: Promotions /call centre agent

Reason for leaving: Personal

Job Description:

1 handing out flyers to the public at the robots, streets and malls that advertise the products and services of the business concerned.

2 taking calls from clients who require assistance and have queries (inbound) Reference Landline No: 011*******

Can we contact them?: Yes, I have already left this job

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