Service Representative Medical Billing

Katrina Briggman

*** ******** ****

Saint Matthews SC 29135

**********@*****.***

Work Experience

CSR

Evicore- Florida

I educate members on cost effective facility options. Assist with scheduling and cancellation of appointments. Rebuild new cases with facility denials.

CSR - Customer Service Representative

FIS Global(Arise) - Florida

March 2020 to Present

I work from home taking calls for FIS Global. I assist customers with unemployment prepaid accts. with lost/stolen card issues, balances and transaction history and fraudulent/ dispute transactions. The actions taken from these things are to cancel cards, reissue new cards, verify transactions and customer, make notes if call explaining what the issue was and how it was or was not resolved by me.

Melt Expansion Operator

Zeus Industrial Products - Orangeburg, SC

April 2019 to Present

I expand tubing from its original size to required size per work order. Then I have to cut size and inspect the pieces to insure everything is correct and there are no cosmetic problems before turning the work in to Quality for final inspection.

Collector I

Recruiting Solutions - Columbia, SC

August 2017 to April 2019

My job is to overlook denied hospital claims and find out why they and resolve them and resubmit the claim for a Collector 2 to complete the action. I also call the insurance carriers or patients as needed and go on various websites and utilize other tools to locate patients EOB if not attached to the claim.

EXTERNSHIP PHYSICIAN SERVICES OF SC

Billed Physicians Services - Columbia, SC

July 2017 to August 2017

11/2017 • Utilized Personal Clinic Pro system to complete billing

transactions • Billed Physicians Services for patient services rendered •

Checked patients in/out and scheduled appointments

Quality Inspector

Devro

August 2005 to June 2016

• Monitored production operations to ensure production standards were met.

• Made recommendations for improvements based on failure rates.

• Implemented quality control programs factory-wide.

Customer Service Representative(work from home)

Comcast Business

February 2003 to August 2006

My responsibilities were to answer calls from customers concerning their account and try to resolve

any issues or answer any questions or concerns they may have to the best of my ability.

• Assisted customers with questions

• Kept records of customer complaints

• Interacted with customers through live chat

• Assisted customers with a warm and professional attitude

• Assisted with technical support duties

• Handled billing issues and order inquiries

Education

Diploma in Medical Billing and Coding

Remington College

August 2017

Certificate in Certified Nursing Assisting and EKG

Orangeburg Calhoun Technical College

May 2002

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