Front Desk
Resume:
Kristin LaSart
Cheyenne, WY *****
*******@**********.***
Authorized to work in the US for any employer
Work Experience
Independent Contractor/Courier
Uber; Lyft; Instacart - Fort Collins, CO
September 2021 to Present
• Self-starter
• Offensive driver. Always a few steps ahead, prepared for others to make mistakes
• Always on time and prepared for anything!
• I enjoy working outside of an office and being on the road is truly my dream job!
• In the process of obtaining my CDL license
Patient and Administrative Specialist
Teton Therapy PC - Cheyenne, WY
March 2021 to September 2021
• Daily opening/closing duties to prepare the clinic
• Answer all incoming phone calls, faxes and text messages
• Ensure daily schedule is fully utilized and balanced
• Schedule patients via phone and in person
• Scheduling follow-up appointments and cancelled appointments
• Identify and contact patients who are not scheduled for their weekly prescribed visits
• Completes confirmation calls for upcoming appointments
• Contacts new referrals to schedule initial evaluations
• Data entry; Create new patient charts and cases by researching and identifying sources to obtain demographic and health history information
• Audit charts for accuracy and completing is be(ex: demographic info, signed consent forms m, ICD-10 diagnosis codes and insurance information)
• Request, monitor and obtain referrals and/or authorizations from insurance companies and referring providers' to ensure coverage of services provided per individual insurance requirements
• Request additional authorizations/referrals as needed through various means of accumulated resources to ensure patient access
• Resolve items in the clinical issues report daily (Failed faxes, Plan of Care documents unsigned, progress evaluations due, referral and authorization upcoming expirations)
• Reviews and discusses patient financial responsibility; creates payment plans at request
• Collect copays and coinsurance due at each visit
• Communicates and documents all necessary information between referral sources, therapists, billing department, and staff as required
• In-depth knowledge and active management of current patient caseload Medical Receptionist/Front Desk
Rocky Mountain Gastroenterology - Centennial, CO
May 2020 to March 2021
• Open office and be ready to receive patients.
• Confirm patient appointments the day prior and utilize our wait list to fill these canceled appointments to ensure other patient's are able to receive our care
• Answer all incoming calls: provides active listening to understand patients' needs and whether their request requires escalation to different departments
• Sort and distribute all incoming mail and faxes appropriately
• Greet and support patients as they come into the clinic reception area
• Assist patients in completing registration forms and updating records, collect co-pays and patient balances
• Keep patients informed if the physicians are running late for office hours and rescheduling late arrival appointments with clients
• Handling upset patient's with kindness and empathy; always seeking a solution to repair and retain our professional relationship with patients
• Works seamlessly with back office staff (Medical assistants) as well our provider's to ensure they are supported and have everything they need to serve our clients
• When checking a patient in, make sure insurance and patient information is updated and correct; ensure referrals are in place when required per insurance
• Responding to online requests from patients and referrals from outside physicians by creating patient charts and scheduling appointments
• Checking out patients: includes scheduling procedures, imaging and/or laboratory orders per the doctor's instruction ensuring that each order is accurate and submitted to locations accepted by our patient's insurance network
• Obtain and submit medical records and assess appropriate charges for records requested
• Keep reception area neat and organized at all times.
• Maintain confidentiality and conform to HIPAA regulations.
• Responsible for moneybox and forwarding on to appropriate bookkeeping facility
• Demonstrates professional behavior with staff, physicians, patients, families and visitors Medical Receptionist
AFC Urgent Care - Denver, CO
September 2019 to May 2020
• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Confirming appointments for the day and sending proper pre-registration paperwork to patient's to ensure our patients can be evaluated quickly upon arrival to clinic
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely
• Follow company procedures related to workers’ compensation and occupational medicine patients; prepare and provide documentation to case workers and employers upon completion of evaluation by our providers
• Determine, collect and process patient payments and address collection and billing issues
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow- up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Prepare, sign, and drop the deposit in the safe on a nightly basis
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation.
• Maintain office supplies
• Observe safety and security procedures; promote a safe and pleasant work environment Insurance Advocate and Billing Specialist
Sandstone Care - Denver, CO
August 2018 to September 2019
• Responsible for inputting data into multiple systems related to client information, insurance information, attendance and coding for services rendered
• Coordinates with other departments (Utilization Management, counselors, administrative staff, etc) to immediately resolve billing inconsistencies
• Closely works with Utilization Management personnel so that the services being provided are authorized to ensure revenue is received
• Responsible for verification of benefits, billing data, claims submission, claim corrections, claim re- submissions, claim follow up and appeals.
• Navigate insurance payer phone trees and obtain valid information. Complete necessary documentation, timely entries into the records, and maintain compliance with overall documentation.
• Pulling medical records to submit for claim review/payment.
• Create statements of service to ensure every dollar is accounted for and paid. Research and analytical skills; identify discrepancies and correct invoicing.
• Generates revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts.
• Presents ideas and collaborated with leadership, Utilization Management and our billing team about billing practices and methods to increase revenue. Education
Associate of Applied Science in Mortuary Science
Arapahoe Community College Littleton - Littleton, CO 2012 to 2015
Associate in General
Glendale Community College - Glendale, AZ
2006 to 2008
Skills
• Microsoft Office
• Billing
• Medical Terminology
• Collections
• Accounts Receivable
• CPT
• Data Entry
• Filing
• Medical Billing
• Medical Receptionist
• EMR Systems
• Insurance Verification
• Workers' Compensation
• Medical Coding
• Medical Records
• ICD-10
• Utilization Management
• Medical Scheduling
• HIPAA
• Office experience
• Front desk
• Customer service
• Clerical Experience
• Phone Etiquette
• Organizational Skills
• Case Management
• Statistics
• Financial statement preparation
• Medical office experience
• Personal Assistant Experience
• Fundraising
• ICD-9
• Anatomy Knowledge
• Epic
• Courier
• Physiology Knowledge
• Office Management
Certifications and Licenses
Certified mortuary science practitioner
Present
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Scheduling — Highly Proficient
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Attention to detail — Highly Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Verbal communication — Highly Proficient
August 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Typing — Highly Proficient
February 2021
Transcribing text using a standard keyboard
Full results: Highly Proficient
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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