It Administrator Customer Engineer
Resume:
Dear Sir/ Madam,
I have read with interest your job opportunity on the “stepstone” website of this appropriate position and would like to apply for this position as I am strongly interested in IT and System Administrator related works. My resume is enclosed for your review. Right now, I am working as an IT/Network Support Engineer in AstroNova GmbH. I am responsible for configuring, maintaining and supporting all Voice, Data, and IT networks connecting company’s global business locations and cloud hosted data center locations for European offices. Working closely with our main IT department in the USA and any outsourced managed services partnering companies. Before joining, I have completed Master Degree in Information Technology from Frankfurt University of Applied Sciences, Germany. Currently I am seeking full-time employment in IT Administrator sector where I can implement the skills that I have learned and also increase my experiences.
During my Master study, I have successfully completed numerous projects where I got deep experience in Networking fields such as working with IP based Communication using IPv4 and IPv6, Server Configuration, Configuring Linux based IP router, LAN / WLAN, VoIP, Quality of Services (QoS), OSPF, RIP, Virtualization, VMware ESX, Hyper-V, Active Directory, GPO, DNS, DHCP, Firewall and Security Technology. I also have Professional Training on Windows Server 2012 R2, MCSA, CCNA and ITSM Ticketing System.
I have worked around two years as Customer Engineer in a well-renowned ICT Solution Providers of Bangladesh. I got myself skilled with working individually as well as in a team in organized way and communicating with customers of different level to deal with them properly. Prior to that, I finished Bachelor of Science degree in Electrical and Electronic Engineering from American International University – Bangladesh.
I believe that combination of my skills, experience and knowledge suits your expectation regarding for the advertised position. I am very much interested and looking forward to this opportunity to become a member of your esteemed organization and wish to implement the skills that I have learned and in the process contribute to my understanding and knowledge as well.
I am available to start any time if I get offered for this position. My salary expectation is anything around 42,000-46,000 Euro annually, which is also negotiable. Thank you for considering my application and for your time. I will be looking forward to hear from you soon. Best Regards,
Syed Samiul Parves
Curriculum Vitae
Personal Information
Education Background
Master of Engineering in Frankfurt University of Applied Sciences, Frankfurt am Main Information Technology (Germany)
Oct 2013 – Apr 2017
Bachelor of Science in Electrical American International University – Bangladesh, Dhaka And Electronic Engineering (Bangladesh)
May 2005 – Jan 2009
Work Experience
IT/Network Support Engineer • Administration and Support of clients and Network components. AstroNova GmbH • Installation and configuration of Hardware and Software components. Waldstraße 70 • Maintaining/monitoring anti-virus and IDS protection.RC,NetSuite, 63128 Dietzenbach, Germany • Provide telephone support for problem solving, remote maintenance Aug 2021 - Present and on-site support EU.
• Participation in IT projects.CC, E-Mail security,Backup.
• Maintenance the server systems Windows Server2008
/2016/2019.Office365,Sharepoint, Exchange.
IT System Administrator • Administration of Win 7 and Win10 Migration Using USMT. Fleming's Hotel Management & • Monitoring & Maintenance of security and NAS backup systems. Servicegesellschaft mbH & Co. KG • Coordination and control of the different systems of a hotel Bleichstrasse 52, Opera-PMS,S+S, VPN, Printer, WLAN, Telephone system. 60313 Frankfurt am Main • Control of external service providers and local users. Sep 2019- July-2021 • Created and maintained E-mail addresses and migration in Zimbra Server to MS Exchange Server.
• Worked in Hardware replacement, roll out Cable management and
. Break Fixing issues.
Network and System Administrator • Administration and support in client-server area (Linux, Windows, Landesärztekammer Hessen Terminal Server, VM Ware). Im Vogelsgesang 3, • Construction planning and monitoring of existing network, 60488 Frankfurt am Main infrastructure (Switches, VLAN, WLAN, VoIP, Server, Backup). Oct 2018- June 2019 • Administration and configuration of security solutions (VPN,ACL, IPSec, DMZ, Firewalls, Antivirus).
• Created/modified user account, security groups AD objects.
•Laptop install, Software install, Docking Stations, KVM and Thander bold configuration User management.
• Administration of Patch Management in WSUS.
Name:
Address:
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Date of birth:
Nationality:
Syed Samiul Parves
60386, Frankfurt am Main
*******@*****.***
RAHID86
15
th
September, 1986
Bangladeshi
IT External (Data Center) • Performing 1st and 2nd level troubleshooting of routers and MunichRE servers to make it network reachable, Tracing and changing Munich the faulty parts of Servers including Motherboard, HD, RAM etc. Germany Replacing faulty Servers and switches. Rack build, cable, configure, Mar 2018 – June 2018 provision.
•Backup& Restore Cleaning &Faulty Tape vaulting I/O.
• Maintenance DCP, HWDB, I3S, Excel spreadsheet.
• Maintenance SAP inventory. Goods received delivery. Keep Records.
•Maintain comprehensive workflow and Ticketing System (i3s, Service Now) IM, CM, CT, P, SR Resolve according to SLA Customer Engineer • Visiting ATM centers to install and repair ATM machines as per client s request.
• ATM Operation Monitor system logs and activity on all servers and devices network connectivity.
LEADS Corporation Ltd. •Create and maintain inventory of ATMS, software levels, Dhaka, Bangladesh hardware and also Network Monitoring. Apr 2011 – July 2013 •Analyze and troubleshoot ATM hardware and software related issues by personally visiting sites.
• Design, configuration and maintenance of LAN & WAN client Server (WEB, DHCP & DNS).
Junior Database Administrator •Database design and implementation, Data Migration, United Software Solutions Ltd import/export, back -up and recovery. Dhaka, Bangladesh •Configuration and maintenance MySQL database servers. Feb 2009 - Sep 2009 •Ensuring data integrity, availability and security for database in a production environment and detecting data errors and misuse.
•Researched upcoming database methodologies and technologies Professional Training
Training on Cisco Certified Network Associate (CCNA) at Cisco Networking Academy, American International University – Bangladesh.
Online Training on MCSA (Microsoft Certified Solutions Associate) for Windows Server 2012 R2 Technical Skills
Computer Skills MS Word, MS Excel, MS Power Point, Windows 7/10, Linux, Auto CAD, Adobe Photoshop, Outlook, MS
Office 365, Skype for business
Networking Skills •Windows Server 2012 R2,2019, Exchange Server 2013.
• Networking: Network Fundamentals, LAN/WAN,TCP / IP, IPv4 & IPv6, SIP, VoIP, STP, Switch, Server Configuration,
• Cisco Nexus 2000,2960,3000 Series
• Meraki MS series switches
• Meraki MS120-8 .AP MR64
• Cisco WebEx Cloud Connected Audio. Cisco Jabber. VPN, Virtualization, VMware, Active Directory, GPO,DNS, Security Technology. ASA, Fortinet, Sophos Firewall. Programming Languages • Intermediate: C, Java
• Beginner: ASP.NET,
Database • MS-SQL, MySQL, MS Access, Stored Procedure, Relational Database Management System. Data Analysis
•Web Services
•Google Analytics and other web analytics, BI tools, ETL Process
Scripting Language • Advanced: HTLM5, CSS3
• Intermediate: JavaScript, Bootstrap
Reference:
Syed Samiul Parves Dominik Weis
*******.****@********-******.***
Frankfurt am Main
IT Advisor :
Fleming's Hotel Management &
Servicegesellschaft mbH & Co. KG
Bleichstrasse 52, 60313 Frankfurt amMain
Language Competencies
European level
Listening
Reading
Speaking
Writing
English C1 C1 C1 C1
German B1 B1 B1 B1
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