Cbse Bpo

Hitender Lamba

E-mail:- ***************@*****.***

Ph. +91-839*******/+91-971*******

Address: D602 Oyster Grande, Sector 102, Gurgaon India

SUMMARY

* ***** ********** ** *** field of Business Processes for Travel and Hospitality Administration. A proven ability in delivering efficient and effective outsourced processes and services in Travel in complex and challenging customer environments.

Now looking for a new role, one which will make best use of my existing skills and experience and also supplement my personal and professional development.

EXPERIENCE SUMMARY:

Worked as Process Executive in Travel at Radical Minds Gurgaon from Sept 2018- Apr 2019.

Duties and Responsibilities performed:

oPerforms assigned process tasks in travel services

oAdheres to process related service level agreements.

oUnderstand assigned business processes to execute business objectives.

oAdheres to organizational quality and compliance standards.

oCustomer handling and telephonic support.

oResolve the customer queries and register their complaints

EDUCATION:

Bachelor in Hotel Management (2011-2014) from College of Hospitality Administration, Jaipur India

Diploma in Hospitality and Travel (2017-2018) from Frankfinn Gurgaon

Senior Secondary (10+2) from CBSE - 2011

High School (10th) from CBSE 2008

SKIILS SET:

Good understanding of hospitality and travel and business processes

Experience in working as Front Office

Fluency in using computers and internet

Self-motivated, hardworking and goal–oriented

High degree of flexibility, creativity, resourcefulness, commitment and optimism

Good communication skills – written, spoken, listening

Extremely well organized, able to priorities and plan ahead

Ability to work under pressure whilst maintaining a cool outlook

Develop understanding of client issues and give advice

Work well individually and part of a team

Good typing speed with accuracy

COMPUTER TOOLS:

MS Office: MS Word, MS Access, MS PowerPoint, MS Excel

Internet: Internet explorer, MS Outlook

Software: Fidelio IHM

ABOUT MYSELF

Date Of Birth : 26th Nov 1993

Father’s Name : Hari Singh

Gender : Male

Marital Status : Single

Languages Known : English, Hindi

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