MICHAL PATYJEWICZ

*** ********* ****, *******, ** 1UE

Mobile: 075******** – Email: adqohv@r.postjobfree.com – Web: linkedin.com/in/mpatyj SUMMARY

I would like to become a project manager. I focus my efforts on theoretical study to provide value to the business and manage project to the highest standard. I’m confident using technology and learning new systems. I think on my feet, troubleshoot problems, and make decisions efficiently. Currently, I’m undertaking training to acquire Change Management Foundation. EDUCATION

PRINCE2 Foundation & Practitioner Certification 03.2022 – 03.2025 AgilePM Foundation Certification 08.2021

University of Bradford – BA, Film and TV Production, AAB Scholarship, 2:1 2016 – 2019 Staszic Secondary School – (adv mat-geo-eng), A-Levels equivalent 76.63% (AAB) 2013 – 2016 EXPERIENCE

Daisy Corporate Services, Nelson, Project Administrator 07.2021 – present Birstall, Supplier Administrator 07.2021 – 11.2021

• Delivering multiple small IT projects up to £10k. Daily validation of £10k+ projects before the Project Manager can take over.

• Providing quality administrative support to projects and programmes. Including document management and administrative systems – Service Now and Daisy system.

• Adhered to internal 48hr SLA by effective communication with business support, sales and purchasing throughout the lifecycle of projects.

• Validation of cost, time and scope. Cross-referencing and corroboration of documentation.

• Ordering kit via conversion of sales quotes to purchase orders in SAGE.

• Constantly looking for savings – saved £1500 in my first 6 weeks. Link Group, Leeds, Proxy Administrator, Temp 04.2021 – 06.2021

• Daily opening and sorting of hundreds of legal letters; data entry of around 30 – 50 batches consisting of 10 – 50 votes. Audited 30 – 50 batches a day in the next step of the process.

• Strictly adhered to the process of batching, double-checking, data entry and auditing of proxy votes for publicly owned companies to ensure consistency.

• Maintained a positive and professional environment within the team. We completed a high priority client project two weeks ahead of the deadline.

GMI Construction, Leeds, IT Service Delivery Manager, Temp 09.2020 – 12.2020

• Supporting colleagues with IT issues through the helpdesk (approx. 150 employees, 20+ tickets a day, three offices and multiple construction sites).

• Produced an improved £500k IT budget; corrected discrepancies between total and individual sums; slashed £10k on printing solutions. I created a plan for £60k equipment upgrade expenditure ahead of the introduction of a digital workspace.

• Negotiating and liaising with IT suppliers and system providers; introduced an IT invoice control spreadsheet that sped up the process and ensured consistency. HSBC, Leeds, Credit Cost Support Team Agent 02.2020 – 08.2020

• Handled 50 – 100 incoming calls a day while maintaining an avg. 5 – 7 minutes a call; avg holds time below 10 minutes, avg call answer time below 60 sec.

• Documented month by month improvement of KPIs; adherence to quality procedures and efficiencies. Promotion of digital, voice ID and customer surveys.

• Following FCA guidelines and HSBC policies while discussing account details. Opal - Ocean Properties, Bar Harbor, Assistant Manager, Contract 06.2019 – 09.2019

• We achieved monthly $10k sales wine sales goal at the peak of the season due to waiting and paring food training during daily hoodless.

• Assisted general manager in planning rotas, establishing sales goals and managing & confirming deliveries.

• Guided waiting staff to increase customer satisfaction and covered any restaurant duties if necessary.

Yorkshire Water, Bradford, Continuous Improvement Agent, Contract 06.2017 – 08.2017

• I adhered to an 8 weeks deadline to provide the design for the project while dealing with additional requests.

• I designed a booklet to advertise the Shared Services department to the rest of the business, arranging meetings and liaising with managers to provide the content.

• Delivering daily dashboard updates and creating animations in Adobe Suite to be displayed as a part of communication plan for the businesses.

BaxterStorey, Bradford, Catering Assistant 09.2016 – 06.2019

• Face to face customer service in multiple catering venues, banquets, concerts and events.

• Served and waited customers in a busy university restaurant covering 200+ people daily.

• Prepared approx. 50 – 150 beverages daily in Starbucks, Costa and Grumpy Mule.

• I occasionally worked 60 - 80 hours a week and covered staff holidays while actively studying at the university.

SKILLS

• Project management and governance awareness. I have theoretical knowledge of the principles, themes and processes required to manage successful projects. I know the importance of cost, scope and time management while taking control of planning, risk, change and quality.

• Knowledge of ordering and ordering systems. I have experience raising purchase orders in SAGE and maintaining supplier relationships.

• Well-developed communication skills. Both written and oral. HSBC background helped me improve my telephone manner, while office experience developed my communication in a cross-functional environment.

• Proven track record of excellent customer service.

• Competent using Microsoft Suite Package (Excel, PowerPoint, Word).

• In-depth understanding of Adobe Suite (Premiere, After Effects, Photoshop).

• Ability to quickly adapt to a new environment. I can learn company systems due to IT proficiency.

Contact this candidate