AMANE ALLAH

MARZOUK

SOUSSE/ HERGLA / TUNISIA ***2 +216-***-****

adqog9@r.postjobfree.com SKYPE: AMANE ALLAH MARZOUK PROFESSIONAL

SUMMARY

Hardworking friendly committed and passionate job seeker assistant restaurant manager with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with over 10 years of experience in royal Caribbean international Excellent reputation for resolving problems and improving customer satisfaction. Clear understanding of duty and trainings for all the restaurant on symphony of the seas Motivated to learn, grow and excel in royal Caribbean.

Trainings

SKILLS Qualified daily living activity

assistant

Technical assistant

Lab assistant training

Attention to Detail

Flexible and Adaptable

Active Listening

Decision Making

Analytical and Critical

Thinking

Excellent Communication

Rating and revenue target

Tracking Medallia comments

from guest

Coach and trainee waiter

, assistant waiter and

head waiter

Control monthly budget.

Motivate and develop waiter

Food knowledge and method

cooking training

Safety topic training

AM

Dining area maintenance

Menu presentation

Guest seating arrangements

Compliance standards

Item promotion

Wine knowledge

Wine service

High-volume dining

Room service training deliver

and set up for star class guest

Training calendar

USPH training

Work place safety training

Table set up training

Tea service training

Coffee service training

Condiment service training

Water service training

Seating arrangement trainings

Sop and venue concept

trainings

Vegan menu training

Restaurant supervisor host in

my time dining training on

symphony

Station assignment training

Restaurant gratuity

distribution training

Upselling technique training

Friendly passionate and

committed training

Leader ship skills training

WORK HISTORY ASSISTANT MAITRE'D 01/2019 to 03/2022 Royal Caribbean International ROYAL CARRIBIEAN GROUP, FLORIDA, MIAMI SHIP SYMPHONY OF THE SEAS

• Remains highly visible to all staff members and guests, actively participating in the service of all products and services to our guests

• Maintains high level of familiarity of all current menus, including food menus, beverage lists and wine lists. Ensures constant flow of information to the Restaurant Operations team from both beverage operations and culinary areas

• Creates and develops training materials utilized in the training and development of the Restaurant Operations team which focus on service standards, menu knowledge, wine expertise and service techniques.

• Manages the dining room function. Assigns duties, responsibilities and workstations to employees. Observes and evaluates employees and work procedures to ensure quality standards and service is met. Communicates personnel actions to maître d such as new hire requests and discharges, to ensure proper staffing. Offers hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Plans team-building exercises to increase employee performance and job satisfaction.

Completes regular inventory counts to verify stock levels. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Conducts daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Handles 50 calls per day to address customer inquiries and concerns

Listens to waiter staff concern and flow up with resolution Motivates team and using positive vibes only.

Provides incentive to higher performs.

Thanks, team, for great job and record by using performs opportunity log tools.

Onboards new temps by entering employee information into systems.

Resolves problems, improved operations and provided exceptional service.

Manages team of employees, overseeing hiring, training, and professional growth of employees.

HEAD WAITER

Royal Caribbean International MIAMI, FLORIDA

03/2016 to 01/2019

Assigns work tasks and coordinated activities of dining room personnel to provide prompt and successful service to guest. Achieves sales goals by using successful strategies to promote specials revenue items.

Uses communication and problem-solving skills to resolve customer complaints and promote long-term loyalty. Verifies daily sales for end-of-day audits and accurately filled out closing paperwork.

Inspects dishes and utensils for cleanliness for USPH. Maintains customer satisfaction with timely table check-ins to food quality, taste and temperature

Supervises server staff and simultaneously served personal section of tables.

Quickly resets and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Handles customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Upholds high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables. Applies comprehensive knowledge of wine to increase daily beverage sales.

Monitors restaurant traffic across special days and designed schedules to optimize coverage.

Shares knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Prepared specialty desserts for customers for special occasions. Bussed and resets tables to keep dining room and work areas clean.

Supervises dining table set-up to prepare for diversity of event types, following strict service standards.

Always achieve my revenue target by 10%

• Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

HOST MY TIME DINNIG BRILLANCE AND

SYMPHONY

Royal Caribbean International MIAMI, FLORIDA

06/2015 to 03/2016

• Creates spreadsheets using Microsoft Excel

for daily report

Improves operations through consistent hard

works and dedication.

Onboards new temps by entering guest

information into systems like allergies,

birthdays, anniversary and especial request

Conducts research, gathered information

from silver where and presented to the

manager

Prepares variety of different written

communications, reports and documents

Great and smiles to guest with positive

attitude and eye contact. Participated in team-

building activities to enhance working

relationships other host in my time dining

Achieves my revenue target by 10%

Maintains energy and enthusiasm in fast-

paced environment

Develops and implements performance

improvement strategies and plans to promote

continuous improvement

WAITER

Royal Caribbean International MIAMI, FLORIDA

01/2014 to 06/2015

Keeps server areas clean and stocked to increase efficiency while working tables.

Maintains customer satisfaction with timely table check-ins to assess food and beverage needs.

Shares knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Stays up-to-date on menu changes to help customers make food choices.

Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Applies comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

inspects dishes and utensils for cleanliness.

Prepares specialty desserts for customers for special occasions. Upsold drink specialty items, wine selections and desserts to increases overall sales and exceed targets.

resets tables to keep dining room and work areas clean. Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Quickly resets and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Checks identification for minimum age for sale of alcoholic beverages.

Suggests appropriate food and drink pairings to increase per-ticket sales.

Maintains customer satisfaction by clarifying questions about orders and specialty items.

Displays enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Supervises restocking of salad bar and buffet for lunch and dinner service.

ASSISTANT WAITER ON SERENADE

06/2012 to 01/2014

Royal Caribbean International MIAMI, FLORIDA

• Maintains customer satisfaction with timely table check-ins to assess food and beverage needs.

• Keeps server areas clean and stocked to increase efficiency while working tables.

• Folds napkins and prepared silverware sets to provide adequate supply for host station.

• Busses and reset tables to keep dining room and work areas clean.

• Checks identification for minimum age for sale of alcoholic beverages.

• Enlists coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

• Monitors windjammer for seating availability as well as service, safety and well-being of guests.

• Displays enthusiasm and promoted excellent service to customers, n windjammer and dining room successfully increasing referrals and walk

• Quickly resets and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Suggests appropriate food and drink pairings to increase per-ticket sales.

EDUCATION

High School Diploma

Tourism School, Sousse Port Kantaoui

04/2010

o

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