Customer Service Sales Associate

Lottie Marshall

***** ****** **

Prairieville,Louisiana

707**-***-*** 0331

***************@*****.**

m

Summary

Results-driven along with 18+ years of service experience combined with an enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Trained and skilled in Keeping employees and departments on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communicator and mastered multitasking abilities. I am Focused and diligent with over 18 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Experienced professional with 18-year background in restaurant store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service,payroll and merchandising. Proficient in all software. Business-conscious individual offering over 18 years working as Department Manager in the managementin management sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees. Dedicated Department Manager with undeniable service, employee development and interpersonal skills coupled with more than 18 years of experience. Comfortable working with people of all personalities. Seasoned management experience with exemplary skills in service and Engaging. Personality and service-driven background coupled with knowledge of teamwork. Seeking opportunity to build success with an excitingwith exciting organization. Ambitious and results-oriented General Manager with over 18 years of experience. Experience in creating strategic alliances with on site and off site guests and vendors to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Insightful with 18 years of experience leading operations by directing and managing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing companies aspects resulting in Result. Decisive leader highly competent in establishing and achieving ambitious goals, quality standards, and teamwork. Driven leader with 18 years of experience in business planning and oversight. Expert at coordinating team building activities, creating policies. Outgoing and enthusiastic leader able to manage and motivate various types of employees. Customer-oriented General Manager with 18 years of experience focused on increasing production, minimizing downtime and customer services. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering people services and customer service. Intelligent and enterprising management experience with eagerness to apply 18 years of experience in all and or any form of service or services. Ready and eager to take on a new role within this company. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills. Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Top producing professionals with superior sales, and guest services talents include but are not limited to being polished and poised and known for having exceptional drive. Determined manager with terrific customer service experience. Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance, excellence in operations, customer care, and operations. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. Enthusiastic Sales Associate possessing expertise in the retail and service industry. Reliable, punctual and hard working. Dedicated manager with more than 18 years in retail and customer service. Possessing second-to-none commitment to customer service. Dependable person offering 18 years experience in retail sales. Specializing in guest services, with particular talent for promoting customer satisfaction. Award-winning retail sales and customer service expert. Able to consistently meet commission-based sales goals. Retail sales professionals are able to excel in fast-paced, deadline-driven environments. Client-focused with broad knowledge of Product or Services. Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Accountable retail associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent

customer service throughout the sales process. Team-oriented professionals are able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 18 years' experience in retail settings, including as guest satisfaction and team building, as well as management of specialty departments. Adept at navigating all software and POS platforms. Retail sales Associate versed in merchandising, display design and customer relations. Guests withGuests services with extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota. Driven Front End Supervisor with a strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at guest and guest satisfaction. Ready to apply 18 years of experience to a new role, with long-term potential. Seasoned Front End Supervisor proficient in service, and operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Bringing 18 years of experience to this exciting new role. I am an Skilled enthusiastic professional proficient in managing and strengthening customer service, retail operations and merchandising functions. I am Driven and a meticulousan meticulous leader bringing 18 years of experience into an exciting new role. My Expertise includes 18 years of guest service, safety, security, cash handling, sales,inventory, operations and management. I am a Dependable hard working professional offering 18 years experienceexperience 18 years in managing inventory, teams and projects. I am Prepared to leverage 18 years of teamwork and management experience to this new role. I'm ready and willing to take on any and every challenging new position at your company. I am a natural person. Successful at building connections with staff, customers and fellow managers to enable remarkable gains across the boardacross board. Reliable and punctual Sales Associate possessing excellent work ethic and more than 18 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. I am energetic and hardworking with a strong background in retail sales, fashion merchandising and customer service support. Education

University of

Phoenix Bachelor of

Science

Employment History

Tempe, AZ Graduated January 2010

Bachelor of Science: Criminal Justice 2010 Training 2010 Train Phoenix Tempe, AZ

Donald's Meats Crew Crew Trainer

partment Manager General Manag

August 2002 -

Present

I worked in all positions and I worked all shifts.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceCollaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitabilityCultivated culture of empowerment to help employees better meet customer needs with minimal oversightKept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunitiesEnforced safety rules and other policies to protect employees and minimize company liabilityOversaw efficient receiving and inventory management to keep stock within optimal levelsAssessed, optimized and elevated operations to target current and expecteddemandsDeveloped and implemented promotional strategies to drive business success and maintain budgetary guidelinesCultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skillsBalanced workloads to meet targets without overtaxing employeesSupported shrinkage and safety awareness, reviewed sales and inventory data,identified trends and prepared reports for managementPartnered with Job title s to develop and implement merchandising plans to guarantee profitability on weekly basisEstablished, enforced and updated policies to keep business agile and responsive to changing market conditionsTrained Number employees in inventory practices, POS systems and product knowledge, contributing to Number

% increase in customer satisfaction ratingsHandled Type shift overstock, restocking and inventory controlDecreased costs by negotiating with vendors and suppliers for better pricesImproved efficiency Number % through supervising daily staff assignments and tasks, including Action and ActionCoordinated and enhanced delivery of $ Amount of Product or Service in Timeframe through ActionConducted Timeframe performance reviews to organize training and development for staffMonitored supplier operations to verify quality, delivery schedule and conformance to contract specificationsDetermined performance goals for departmental employees and provided feedback on methods for reaching those milestonesSet and administered annual operating budget, consistently maintaining controls and preventing overagesImplemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategyEmployed process improvement initiatives within departmentExecuted targeted merchandising and promotional plans, bringing in Number % of quota on averageGreeted and assisted all customers daily in high- traffic retailerFollowed all safety protocols and company processes and proceduresReduced process gaps, effectively managing and training Number employees on best practices to ensure optimal productivityEnsured that all Type department employees presented positive, exemplary image to customersDepartment Manager And General ManagerMcDonald'sCultivated culture of empowerment to help employees better meet customer needs with minimal oversightKept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunitiesCultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skillsPromoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceEnforced safety rules and other policies to protect employees and minimize company liabilityDeveloped and implemented promotional strategies to drive business success and maintain budgetary guidelinesCollaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitabilityOversaw efficient receiving and inventory management to keep stock within optimal levelsAssessed, optimized and elevated operations to target current and expecteddemandsBalanced workloads to meet targets without overtaxing employeesSet and administered annual operating budget, consistently maintaining controls and preventing overagesEmployed process improvement initiatives within departmentDecreased costs by negotiating with vendors and suppliers for better pricesImproved efficiency Number % through supervising daily staff assignments and tasks, including Action and ActionCoordinated and enhanced delivery of $ Amount of Product or Service in Timeframe through ActionPartnered with Job title s to develop and implement merchandising plans to guarantee profitability on weekly basisReduced process gaps, effectively managing and training Number employees on best practices to ensure optimal productivitySupported shrinkage and safety awareness, reviewed sales and inventory data,identified trends and prepared reports for managementConducted Timeframe performance reviews to organize training and development for staffDetermined performance goals for departmental employees and provided feedback on methods for reaching those milestonesHandled Type shift overstock, restocking and inventory controlTrained Number employees in inventory practices, POS systems and product knowledge, contributing to Number % increase in customer satisfaction ratingsEstablished, enforced and updated policies to keep business agile and responsive to changing market conditionsFollowed all safety protocols and company processes and proceduresImplemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategyEnsured that all Type department employees presented positive, exemplary image to customersGreeted and assisted all customers daily in high-traffic retailer executed targeted merchandising and promotional plans, bringing in Number % of quota on averageMonitored supplier operations to verify quality, delivery schedule and conformance to contract specifications Department Manager General Manager McDonald's Decreased costs by negotiating with vendors and suppliers for better pricesSupported shrinkage and safety awareness, reviewed sales and inventory data,identified trends and prepared reports for managementCultivated culture of empowerment to help employees better meet customer needs with minimal oversightGreeted and assisted all customers daily in high- traffic retailerSet and administered annual operating budget, consistently maintaining controls and preventing overagesHandled Type shift overstock, restocking and inventory controlDeveloped and implemented promotional strategies to drive business success and maintain budgetary guidelinesConducted Timeframe performance reviews to organize training and development for staffCoordinated and enhanced delivery of $ Amount of Product or Service in Timeframe through ActionPartnered with Job title s to develop and implement merchandising plans to guarantee profitability on weekly basisCollaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitabilityEmployed process improvement initiatives within departmentEstablished, enforced and updated policies to keep business agile and responsive to changing market conditionsTrained Number employees in inventory practices, POS systems and product knowledge, contributing to Number % increase in customer satisfaction ratingsImplemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategyCultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills enforced safety rules and other policies to protect employees and minimize company liabilityOversaw efficient receiving and inventory management to keep stock within optimal levelsEnsured that all Type department employees presented positive, exemplary image to customersPromoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceKept department on- target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities Monitored supplier operations to verify quality, delivery schedule and conformance to contract specificationsReduced process gaps, effectively managing and training Number employees on best practices to ensure optimal productivityAssessed, optimized and elevated operations to target current and expected demand Determined performance goals for departmental employees and provided feedback on methods for reaching those milestonesExecuted targeted merchandising and promotional plans, bringing in Number % of quota on averageImproved efficiency Number % through supervising daily staff assignments and tasks, including Action and ActionFollowed all safety protocols and company processes and proceduresBalanced workloads to meet targets without overtaxing employees

Professional Skills

INVENTORY CONTROL Expert

INVENTORY Expert

COACHING Expert BUDGET

Expert MERCHANDISING

Expert OPERATIONS Expert

Languages

English Conversational

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