Customer Service Sales Consultant
Resume:
Matty Helsley
Woodstock, VA *****
*****.*******@***.*******.***
Professional Summary
Knowledgeable Sales Support Associate excited to contribute to team success through hard work, attention to detail and customer satisfaction. Motivated to learn, grow and excel in Shentel. Customer Service skills with over 14 years of experience in providing customers information on products and services with the ability to communicate effectively. Contributed knowledge, sales and growth to the success of the Sprint brand with Shentel.
Work History
April 2018 - Current
Shentel Winchester, VA
Sales Support Associate
Verified accuracy and validity of data entered in DTS and RQ systems.
Matching and Verifying all of PCS store End Of Day deposit information.
Daily look ups of discrepancies.
Monthly look ups of discrepancies from accounting.
Supporting stores resolving issues with RQ and RMS.
Contacting USPS with investigating missing/late parcels.
Working with Fifth Third Bank tracking missing/late deposits.
August 2010 - April 2018
Shentel Winchester, VA
Retail Sales Consultant
Answered Sprint service questions with up-to-date knowledge of Sprint products and tower/signal information.
Educated customers on promotions to enhance sales.
Helped customers complete purchases, enroll in online billing and discounts for their Sprint service to promote loyalty, satisfaction and sales numbers.
Cold calls performed weekly using Gyrphon.
Followup calls to customers to answer any billing and/or service concerns.
November 2007 - August 2010
Shentel Martinsburg, WV
Retail Sales Consultant
Answered Sprint service questions with up-to-date knowledge of Sprint products and tower/signal information.
Educated customers on promotions to enhance sales.
Helped customers complete purchases, enroll in online billing and discounts for their Sprint service to promote loyalty, satisfaction and sales numbers.
Cold calls performed weekly using Gyrphon.
Followup calls to customers to answer any billing and/or service concerns.
January 2007 - October 2007
Carpers Wood Creations Strasburg, VA
Display Assembler
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Verified part numbers and placed parts in appropriate shipping containers.
October 2005 - January 2007
Merillat Industries Quicksburg, VA
Cabinet Builder
Repaired cabinets and cabinet parts.
Built cabinets in warehouse
Skills
Interpersonal Communication
Microsoft applications proficiency
Customer service
Microsoft Office
Basic math
Verbal and written communication
Analytical skills
Detail-oriented
Computer skills
Organization
Education
June 2003
Central High School Woodstock, VA
High School Diploma
Contact this candidate