PROFESSIONAL SUMMARY

Dedicated professional who thrives under pressure and goes above and

beyond to create unforgettable guest experiences. Over twenty years experience in hospitality at Pacific Northwest hotels and restaurants. Customer-oriented service with excellent interpersonal and communication skills. Food and beverage expert.

EXPERIENCE

Catering Banquet - Renaissance Hotel – Seattle, WA - 05/2010 to 5/2020 Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Set dining tables according to type of event and service standards. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Displayed enthusiasm and knowledge about the restaurant's menu and products.

Banquet Catering - Best Western Executive Inn - Seattle, WA - 05/2007 to 10/2015

Maintained clean dining room, lobby and service areas at all times. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager.

Event Supervisor - Kaspar’s Events & Catering - Seattle, WA - 07/2007 to 06/2009

Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Interacted positively with customers while promoting hotel facilities and services. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Consulting Manager - The Wellington - Seattle, WA - 11/2005 to 09/2007 Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. RICARDO DUQUE

206-***-****

adqof2@r.postjobfree.com

827 Hiawatha Pl. S #614

Seattle, WA. 98144

Developed, implemented and managed business plans to promote profitable food and beverage sales. Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Catering and Banquet Manager - Sorento Hotel – Seattle, WA - 10/1995 to 10/2004

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Wait Staff - Space Needle - Seattle, WA - 04/1987 to 05/1995 Displayed enthusiasm and knowledge about the restaurant's menu and products. Skillfully promoted items on beverage lists and restaurant specials. Set dining tables according to type of event and service standards. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

EDUCATION

Associate of Arts: Commercial Arts and Physical Education Spokane Falls College - Spokane, WA