Crystal Caldwell

** **** **** ****

Hampton, Virginia, 23666

adqoej@r.postjobfree.com

757-***-****

Objective: To obtain a customer service position in which my skills can be utilized. HIGHLIGHTS OF QUALIFICATIONS

Patient, flexible, and well prepared for any job.

Positive outlook, sense of personal responsibility, and strong work ethic. Build and maintain enduring customer service relationships to boost sells and generate repeat business.

Adapts easily to various professional environments.

Excellent communication skills and hard working.

Motivated and interested in improving overall efficiency, benefits employer for individually/team assigned projects.

Great at handling and resolving customer’s complaints by showing empathy and a fast solution. WORK EXPERIENCE

Customer Service Rep./Alorica/Newport News, VA, November 2017 to Present

Worked for the UPS Customer Service Resolution Group, was responsible for handling delivery concerns, such as request to return undeliverable packages in transit, and responsible for handling deliver change request such as address changes, corrections or miss-sorts. ...

Responsible for sending emails and cases to the correct department to ensure our customer needs are met in a timely manner…

Efficiently assisted the customer with tracking their domestic and International shipments while showing empathy and doing research to ensure our customers are correctly informed to provide the best customer care.

Handling lost or damaged packages by opening investigations...responsible for contacting the customer to see if their shipment was received, monitored shipment until completion.

Responsible for showing empathy to our customer while handling inquires about products and services. Personal Assistant/ Justby5 / Virginia Beach, VA, April 2013 to 2017

Organized and maintained diaries and making appointments;

Managed incoming email, faxes and post, often corresponding on behalf of manager. Food Service Worker/ODU (Cafeteria) - Norfolk, VA - January 2010 to February 2013

Monitor food distribution

Actively participated in the preparation and service of menu items in the cafeteria. Greeted Customers with a smile, providing excellent customer service. Collections, NCO Financial, Virginia Beach VA November 2008-December 2009

Conferred with customers by telephone to determine reasons for overdue payments and to review term of sales, service, and credit contracts.

Advised customers of necessary actions and strategies for debt repayment, informing them to pay amounts due on credit accounts.

Established payment priorities according to credit terms and interest rates to reduce clients' overall costs Barista/Starbucks/Farm Fresh - Portsmouth, VA - April 2008 to October 2008

Prepared and served hot and cold beverages, ensured work area, utensils and equipment were clean and sanitized prior to sales stocked.

Described menu items to customers and advert products that might appeal to them. Cashier/Inventory Clerk, Food Lion - Portsmouth, VA - October 2007 to April 2008

Received payments by cash, check, credit, vouchers, automatic debts, issued receipts, refunds and change.

Established and identified prices of goods, services, and tabulated bills using cash register and optical price scanners.

Stocked shelves, and marked prices on shelves and individual items.

Assisted, customers by providing information and resolving any complaints.

EDUCATION AND TRAINING:

Training Graduate: International Customer Service Problem Solvers for the Customer Service Regulations Group…KEE Business College/ Medical Administration Certificate, High School Diploma.