Customer Service School Principal
Resume:
TAMMY ELDER
************@*****.***
Summary
Creative result oriented individual with 25 years of experience in a retail customer environment seeking a challenging position where I can utilize my past and present skills to benefit my future employer .
Skills
● Multi phone base
● One on One conversations with students and parents
● Reading Fluency 1/1 for all students in 2nd grade level (104).
● Sight Words 1/1 all students
● Recess Duty
● Car Loop duty for drop off and pick up students
● Testing of students 1/1 for progress monitoring
● Zoom sessions with virtual students
● Read Alouds to entire school district “Land of Stories” by Chris Colfer
● Hiring from the interview process to all proper documentation and future mentoring and development to ensure future success.
● Operations management for all retail departments within four walls of the store thru analysis of monthly financial reports to ensure profitability.
● Work one on one with all department managers to ensure future growth and meeting budget goals. Complete accurate monthly inventories of perishable departments and biannual inventories of middle of store.
● Inventory Control to ensure proper receiving of product and placement. Review daily and weekly reports to ensure proper charges are paid and credits received.
● • Ability to work with vendors to roll out and execute marketing plans.
● • Proper controls of Food Safety and sanitation throughout the store. Ensure proper training and license for all employees are in place.
● • Knowledge of File Maintenance and ability ensure proper charges are received at registers and pricing and weights and measurements audits meet company standards and are completed accurately. • Weekly execution of payroll. Maintain proper controls to meet required payroll requirements. • Mentor and develop to have future bench strength for future management. Continue to mentor Assistant Managers to ensure stores success.
● • Proficient in excel, word and multiple register, Telxon gun operations.
● • Presentation skills
Work Experience
Receptionist/Librarian/Tutor - Henderson, NV. July 2019 to current
● Answer all incoming telephone calls
● Photo Copying
● Banking Deposits
● Work with Administrative Team with needs of students and parents
● Filing
● ● Ordering of supplies for copier
● Classroom management for grades K-8 for check out/in of library books
● Ordering and inventory control of all supplies and books
● Book Fair scheduling, ordering and tagging to ensure inventory control of books. Cash management of all sales on a daily basis.
● Tutoring of all students enrolled grades K-8 in Math, ELA, Social Studies and Health.
● T.E.A.M’s supervision of all students enrolled in after care of students.
● CHEER Coach for football and basketball. Conducted practices and coordinated games for 27 girls grades 4-7.
Owner - The Field House - Flagstaff, AZ (May 2016 to June 2018)
• Provide a professional environment for successful running of restaurant and bar. • Shrink/Inventory Control of orders of food and alcohol.
• Training and development of all employees from customer service to preparation of food. • Payroll for employees and completion of all State/IRS reports on a monthly, Quarterly and annual basis. • Superior Customer Service ensures thorough training and development of all members of the team. • Handled all customer complaints to ensure future patronage.
Took March 2015 to May 2016 as an early retirement for personal reasons and then chose to pursue a personal business.
CVS - Store Director Flagstaff, AZ (August 2014 to March 2015)
• Provided onsite training to all levels of employees.
• Monitored multiple databases to keep track of all company inventory.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Prepared correspondence, accounting and financial documents for analysis.
• Inventory/shrink control to meet companies’ requirements. Safeway – Bullhead City, AZ (Store Director Jul 1999 to Aug 2014)
• Effectively started at entry level position and was promoted to Store Director after attending Retail • Training and Development Program. Held title of fasting moving retail employee in entire company. • Successfully addressed shrink and inventory issues bringing a red store to a positive cash flow within 6 months.
• Worked in 7 different buildings from a 200.000 volume to 800,000 effectively.
• Rolled out of multiple customers service programs and helped district achieve status of
• #1 in the entire company.
• Achieved 100% scores on sanitation and pricing audits.
• Completed weekly payroll for all employees ensuring all documents were completed accurately and target goals were met.
• Identified and addressed security and human resource issues. Completed employment verification and addressed unemployment calls.
• Mentored and developed 9 employees to Store Management levels. Bullhead City Elementary School – Secretary - Bullhead City, AZ (August 1997 to May 1999) • All assigned duties by the School Principal.
• Attendance reporting for State.
• Newsletters for School.
• Control of supplies and distribution for teachers.
• Communication with parents and assignments of classes as directed by the School Principal.
• Accuracy and assignment of busing for students.
• Reporting of payroll for all school employees on a biweekly basis. Education
High School Diploma, General Studies 1982
• Paso Robles High School - Paso Robles, California, USA Retail Leadership Training Program with Safeway
Activities and Honors
• Member of Bullhead Chamber of Commerce 1999 to 2006
• Member of Winslow Chamber of Commerce 2008 to 2009
• Member of Flagstaff Chamber of Commerce 2006 to 2008 and 2009 to 2014
• Member of Small Business Association 2017
• Big Brothers and Sisters 2008 to 2009
• Bullhead City Little League President for 5 years, named mother of the year 3 times.
• PTA President at Diamondback Elementary School for 3 years.
• Fastest moving RLD in Safeway, Inc. history
References available upon request
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