JOSEPH

SANTOS

Santosjoseph*****@gma

il.com

773-***-****

Oak Lawn, IL 60453

Officer disability consultant proficient in the management and administration of disability and FMLA leave benefit programs. Exceptional interpersonal and written

communication skills with an emphasis on attentive counseling and paying attention to details. As a subject matter expert, I am a team player who assists in consulting with Norther partners and management in fulfilling the goals of supporting disability and departmental needs. Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Successfully participated in project developing

termination process for the Human Resources Operations Service Center, presented the completed project to Northern's Human Resource Consultant's monthly global team meeting.

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Received Signature Service Spirit Team Award as a HR imaging Team member converting 25,000 hard copy files into electronic files.

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Successfully created the Short Term Disability process flow training nine HR call center analyst and team leaders as support in the Northern Trust Tempe, Arizona location.

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Northern Trust - HR Consultant

Chicago, IL • 12/2012 - 08/2021

WORK HISTORY

Migrated legacy HRIS system to new technology to

minimize business impacts.

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Implemented process improvements to automate office operations, including record tracking and going

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SKILLS

• Training development

• Wages and salary

File and records

management

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• Self-motivated professional

• Computer skills

• Reading comprehension

• Talent management

• Benefits and compensation

City Colleges of Chicago -

Wilbur Wright College

Chicago, IL

GED

EDUCATION

Northern Trust - HR Service Center Analyst

Chicago, IL • 06/2003 - 11/2012

Northern Trust - Sr. Teller

paperless

Manage the daily administration and coordination os Short Term Disability, Long Term Disability, FMLA and Worker's Compensation Benefits.

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Create Short Term and Long Term Disability notification letters, and pay activities.

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As a subject matter expert, consult and provide support to the Northern Trust Partners, managers and Human Resource Consultants regarding STD, LTD, FMLA and

Worker's Compensation.

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• Review and assist in developing policies and procedures. Consult with partners with the business units, Legal and Employee Relations to resolve complex issues.

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Interact daily with our disability vendors (Hartford, Hewitt and CNA)

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• Conduct reporting on a daily and monthly basis.

Provided retirement counseling for voluntary

terminations and retirements.

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Manager the administration and coordination of

Northern's Sickness and Leave benefits program in

London Ireland.

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Manage the files for partner's for expiration/shredding

(IronMountain)

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Conduct and coordinate new employee orientation and training.

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Answer calls for partner regarding their benefits, payroll, health, disability etc.

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• Process monthly Cobra letters for termed partners Process weekly reports for partner absences that are exceeding more than 3 days

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Resolved and answer questions that management and HR Consultants might have regarding partners.

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Walked partner, managers and HR Consultants doing

performance reviews.

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Actively listened to customers' requests, confirming full understanding before addressing concerns.

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Exceeded goals through effective task prioritization and great work ethic.

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Chicago, IL • 08/1999 - 05/2003

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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• Coached and trained all new bank tellers.

Handle the safe deposit boxes when clients needed to access their belongings.

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• Managed overdraft reports and performed audits.

Answered phone and email inquiries on banking

products.

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Handled foreign currency and performed currency

transaction reports.

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Politely assisted over 50+ customers per day in fast and high-pressure environment.

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Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers,

performing loan payments, issuing cashier's checks and money orders, checking account information and

handling indoor line.

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• Maintained, organized and stocked teller window areas. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Identified potential needs through observation,

questioning and listening.

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Replenished ATM funds in empty canisters prior to

validation process.

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Answered inquiries regarding checking and savings

accounts and other related products.

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Investigated and promptly resolved issues with patron accounts.

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Provided customers with appropriate literature on

banking products and services.

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Contact this candidate