Customer Service Officer

Azharudeen

Mohd Mohideen

Human Resource Administrator / Transition Specialist

Phone Number: 018-*******

Email: **********@*****.***

LinkedIn: linkedin.com/in/azharudeen-

mohd-mohideen-34b68b19a

Profile

A self-motivated worker with good administration and customer service skills. Able to work in pressure environment and can be counted as a trustable team player with high confidence. Employment History

Human Resource Admin June 2021-Present

MCSB (PG) SDN BHD

During my current position, my primary task is related to process claims and reports for APAC region employees. I will process the reports sent by employees according to country and upload the processed data into the SAP Concur system and filing the hard copies for audit purposes. My secondary task is processing the Corporate Credit Card application for our employees for their business travel purposes and generate reports for in which to check for employees who are eligible for Gratuity plan. My other tasks as in Master Data team is processing requests from employees for various HR issues and requests such as auditing employee contract period, validate and revise employee details in system as well as managing organization hierarchy for any changes.

Customer Service Consultant March 2020 - April 2021 Teleperformance

The main task of this job is to assists our customers using multiple platforms for their inquiry and feedback via inbound and outbound calls. Every call detail will be recorded via CRM system and routed to relevant department for further assistance. Some of the critical cases will be studied and narrowed down to its root cause and escalated to higher management directly for customer resolution. Customer Service Officer August 2019-March 2020

Toll Global Forwarding

As one of the staff in Finance Department, my main job is data entry for financial invoices and statements received from South Africa and United States clients in CargoWise1 platform. I will analyze all the invoice received and will update the date accordingly in the system to generate financial statements for our clients. Education

Bachelor of Business Administration

UNITAR International University

Graduated with Second Upper Class Honors with CGPA stands 3.01

Graduated Major in Finance and Minor in Human Resource. Foundation in Management

UNITAR International University

Graduated with CGPA stands 3.21

Sijil Pelajaran Malaysia (SPM)

SMK Abdullah Munshi

Achieved 6A’s 2B’s and 1C+

October 2016-August 2019

October 2015-September 2016

January 2008- December 2012

Soft Skills

Communication- active listening, negotiation

skills

Critical thinking- willingness to learn,

resourceful

Leadership- decision making, mentoring

Positive Attitude- confidence, honesty

Work Ethics- dedication, multitask

Languages

English- Bilingual proficiency

Malay- Native speaker

References

Adwin Chern Jen Phang- Team Leader at

Teleperformance (012-*******)

Ms. Naslina- Human Resource officer at Toll

Global Forwarding (04-6183910)

Contact this candidate