Relations Specialist Customer Service
Resume:
Eileen Hall
Dedicated Professional
Poughkeepsie, NY 12601
**************@*****.***
A highly organized and detail oriented administrative and customer service professional with over 15 years experience providing thorough excellent service to customers and management team. Authorized to work in the US for any employer
Work Experience
Passenger/Customer Relations Specialist
N.Y. Stewart International Airport - Newburgh, NY
May 2017 to November 2020
To ensure that each passenger and their family receives a positive welcome to the airport, including a positive and enjoyable travel experience. With my professional and administrative experience. I direct passengers and answer all questions and concern they may.have. With computer access, I print their boarding passes. I then direct them to the Transportation Security line to check their baggage and proceed through scanner. I also work in the secured International Customs department. When an overseas flight arrives, I welcome hundreds of passengers .. Including making an announcement to direct them to the appropriate line for entry into the main airport. They must have with them their Visa card, or their Green Card before meeting with the Customs Officers. I must insure they have all their baggage before entering their designated line for entry. Tenant Liaison / Administrative Assiciate
Town & Counrty Property Management LLC - Poughkeepsie, NY August 2007 to February 2017
Answer all incoming calls from tenants. Process work orders via computer application. Specify.the critical.nature of each work order, and manage by priority in nature. Keep focus on all work orders and process completion paperwork. File according to tenants name and building location. Ensure all Insurance policies are up to date and filed accordingly. On a daily basis. I filed, faxed, scanned and made copies when necessary. Distributed the mail delivery to the appropriate staff members. There are eight (8) apartment complexes to manage on a daily basis.
Rental Agent / Bookkeeper
Strupp Apartment Complex - Salt Point, NY
June 2010 to November 2016
performed all tenant rental activity, from processing their applications to renewals. Contacted maintenance crew when nessesary for apartment repairs. Kept tract of all paperwork changes and updates. Also took care of Owners finances. Paid their bills, collected monthly rental payments. Sent out late payment notices.
Education
Dutchess Community College in Accounting
Pine Plains Central School - Pine Plains, NY
September 1977 to June 1989
Skills
• Customer support
• Bookkeeping
• General ledger reconciliation
• Account reconciliation
• Bank reconciliation
• Journal entries
• Office manager experience
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